494 results found
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Update Turbo Help Page to show that a viewer with Turbo and a Sub generates adrev This is not listed on the Turbo FAQ but is listed on the Affiliate Settings Guide. We've been searching for this answer for months and it's definitely not in the right place.
Turbo subscribers that ALSO have a channel sub do generate adrev for streamers.
https://i.imgur.com/5QqZ4r1.pngThis is not explained anywhere on the Turbo page:
https://help.twitch.tv/s/article/twitch-turbo-guide?language=en_USIt is listed on the Affiliate Settings Guide:
https://help.twitch.tv/s/article/affiliate-settings-guide?language=en_US527 votes -
Fix the AI gerneated category image Wasn't sure where to put this but someone at Twitch should know - the new picture for the health and fitness category is AI generated and looks bad. The dog is running the wrong way on the treadmill. Not sure how that's supposed to work. Looks dumb.
304 votes -
No Generative AI content or AI Photo Booth in TwitchCon events GenAI usage has been criticised before by many twitch creators and viewers even in uservoice, so for Twitchcon advertising an AI photo booth is disappointing.
The creators and even viewers are unhappy with this if you look at twitter for instance.
Twitchcon should celebrate creators, not use generative content as it, frankly, insults the entire community.
209 votes -
It was extremely difficult to find this page / section of twitch I just had posted some feedback, but I have feedback on posting feedback.
It was an extreme pain to even find this page or section of Twitch, yet it looks so well developed. Please make this more clear / accessible to the public.
185 votes -
Twitch Manager Contacts We want to know who our twitch managers are, and an easy way to contact them, either via discord, or email. More transparent way to chat with our questions, not only for the big streamers, but also for the minorities from small countires like Bulgaria and such. We love the platform, we just want to be in touch with the people responsible for our region.
161 votes -
Contacting Support form should not auto-redirect With the current Twitch Contact Us form users are immediately redirected off the form when an assumed applicable category is selected instead of providing a link to it.
This disrupts the user's attempt to file an inquiry while selecting a category that may/may not fit what they're seeking help on since current categories are unclear.Remove the auto redirecting of the contact form so users can use the form as they intended, to file an inquiry.
147 votes -
Allow users to report bugs The Help Portal Contact Us page does not allow Twitch users to report actual software issues with the website.
For example, I have encountered a bug on the main website Twitch.tv homepage. There are no options in the Help Portal that allow me to submit this bug report. The relevant options either lead me away to separate web pages when I try to fill in the form and select categories, or the sub-categories simply DO NOT EXIST.
This is baffling. How am I supposed to submit a bug report?
131 votes -
Better contact support options instead of sending the same unhelpful email over and over again Some actual customer support rather than the auto emails. Try having people who are actually willing to go the extra mile to help instead of repeating the same information over and over again without actually putting in the effort to address the problem. I have been trying to verify my account for months and each time I reach out to customer support they send me an auto email telling me the steps to change my email to a fake one and back to my actual one. After explaining each time that the process doesn't work for me they reply back…
110 votes -
Annoying mouse hover text Currently, When you mouse over a channel in the Twitch sidebar, a tooltip hover text appears with the title of the stream. This text should disappear when you stop hovering over the channel with your mouse, but it stays there permanently covering the stream you are trying to watch if you move your mouse to a different window/monitor. This is a major annoyance for those who have a monitor to the left of the one they watch Twitch on, as it obstructs the stream any time you move the mouse over to the left monitor.
Please make this hover text…
99 votes -
Support Dashboard I would like to see the addition of a support dashboard
where we as users & streamers can see our account health
like the number of bans, or DMCA strikes our account has ? or how long they are for? This is the kind of transparency a lot of people are looking for especially with DMCAAs well as incorporating a list of our support requests/ messages/conversations / logs
If I have a question with my account, as a user, I would like to be able to see the status of my support, like pending, active, closed.
91 votes -
layout The experimental viewer layout is an unnecessary change and creates a visually confusing experience. The viewer count and timer moving above the video player is one thing, but the title should remain below the video screen. This change makes everything look extremely cramped and I could not see this being a worth while change in any capacity. Website layout is one of the most important aspects of retaining your users, and if I opened Twitch for the very first time and saw this layout I would click off immediately.
89 votes -
Let us reach Twitch support in an easier way. Some bugs can't be reported if you don't have the right category for it. For example the Twitch support website itself is buggy and you have no ideal way of reporting it. If the page itself is buggy and you can't reach some categories then it's pointless and needs an improvement. If we could have a category Other-Other for all other types of queries, it would be really nice.
77 votes -
Allow users with twitter to DM the support page If you look at 99% of company support Twitter pages, all of them have their DM's open as a way to allow issues to be aired/resolved. Twitch falls under the 1% that doesn't have DM's open. I think (and pardon my french) this is an asinine decision that should be rectified ASAP. A lot of users are being banned out of the blue and twitch is radio silent, these people do this for a living and should have a way to ask what's going on - opening Twitter DM's for the support page would be an incredible and humongous step…
65 votes -
Have better customer support. I've been Having issues getting access to my account and I can't seem to get through to Customer support in any meaningful Capacity. Please give us a way to submit a ticket and discuss the issue with a support rep. The options that you have for the clarifying questions are not sufficient. I've had my account password reset twice now because the reps don't even read the request, only the question catagories.
60 votes -
Asian AAPI Guild I know that Black, Latin and Women guild are early beta but I feel AAPI streamers should be included in that. We are a large community and I feel like we are under represented to some aspects.
I am not sure if everyone agrees with me but I do want to propose it after speaking with the Black Guild leader. I know its early in development but being represented would be huge. :] Thank you !
53 votes -
Terms of service Do not capitulate to the antisemitic idea that Zionist/Zionism is equivalent to Jew/Judaism. This is an extremely antisemitic stance to take and serves only to stifle legitimate criticism of the government of Israel and their internationally illegal actions
51 votes -
Customer Support to actually acknowledge your tickets when responding to them I shouldn't have to submit the very same ticket beyond 50 times over the course of nine months because your staff seemingly cannot ever answer it with even slightly relevant information.
Why are you advising me to ask a Twitch Broadcaster to assist me with an account related issue? By pure dumb luck I'm just supposed to find a Twitch streamer, who also happens to work for your customer support?
Why are you insisting that I make purchases from your website? What would that have to do in any way with my account related issue?
Why are you genuinely copy…
48 votes -
Still reply to support tickets submitted to an incorrect category, if just to suggest the correct category. Real example: I submitted a support ticket in April 2021 asking for guidance on if it was okay to stream from a location. 4 months and 2 follow up emails later, no response from Twitch. I had to create a second support ticket referencing the first ticket number in the subject line. 2 separate follow ups on that second ticket, and finally I get a response from a human Twitch employee. The problem that caused the first ticket to go unanswered: "It seems the original ticket was submitted under the wrong category, this may be why you did not receive…
46 votes -
stream info being at the top of streams can we go back to having the stream title and information at the bottom of the stream we are watching as the information being at the top is really distracting and takes away from the quality of the stream. the stream information at the top is really ugly looking and makes it not enjoyable to watch my favourite streamers on desktop! please change it back no one likes this dumb change
45 votes -
Twitch Needs to improve communication with their creators Since Dan Clancy has taken over as the CEO of Twitch, I have praised the company for improving its communication with creators. The level of transparency has increased dramatically over the last two years, and it has been refreshing as a creator on the platform
The recently announced and implemented change re: Highlights and Uploads identifies a key problem with the Twitch leadership that is causing pain points for their creators. As someone that has worked with the C-Suite level of business over my professional career, I recognize that this issue - meaning the cost and ROI (return on investment)…
42 votes
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