Support Dashboard
I would like to see the addition of a support dashboard
where we as users & streamers can see our account health
like the number of bans, or DMCA strikes our account has ? or how long they are for? This is the kind of transparency a lot of people are looking for especially with DMCA
As well as incorporating a list of our support requests/ messages/conversations / logs
If I have a question with my account, as a user, I would like to be able to see the status of my support, like pending, active, closed.
twitch.tv/MonicaElleRose
shared this idea
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randywhorton
commented
My account was attacked by 100's of follow bots. how to report this?
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twitch.tv/MonicaElleRose
commented
if you want to know how to improve the customer experience twitch, give us a support dashboard, let us know if we have had bans on our account (luckily now we have a dmca strike counter)
what about the emails we've sent to staff, and status updates of those, would love to see those on my dashboard.We should not have to leave the twitch website to find out if our support requests were processed, or updated, or sent, or whatever appeals some streamers may need to make.
https://twitch.uservoice.com/forums/934332-customer-experience?category_id=401784
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iamSamoth
commented
I agree make contacting support easier, on the dashboard a summary would be welcome.
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twitch.tv/MonicaElleRose
commented
Since i made this - it now appears that we know how many dmca strikes we have - BUT we do not know how many bans, our channels have had,
please give more transparency