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Customer Experience

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Customer Experience

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17 results found

  1. Hello good evening, I am contacting you to improve the customer experience or rather to give you a suggestion to improve the visual appeal, apparently on the platform the interface in my browser (firefox) is a little... different, that is to say the title section and others are now at the top and personally it is too uncomfortable, and I suppose I will not be the only one, so I want to make the suggestion to return to the previous appearance that I already had that was comfortable for the eye, if it is an error due to my browser…

    10 votes

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  2. I noticed a new feature today, where a suggestion pops up whenever chat is "highly active" that I should make a clip to preserve the memories. Only... this usually happens at times when nothing notable is happening on the stream. It's even happened with streams that are still on a "Starting Soon" screen, where the streamer isn't even doing anything yet! When chat is just having conversations among themselves as the streamer takes a break, when a raid happens and three or four people post a raid message in a row... Basically, the suggest is popping up ALL THE TIME,…

    7 votes

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  3. Sometimes, we'd prefer to enjoy the streamer's content without the background music. This could be because the music doesn't align with our personal taste, we may want to listen to our own music, or simply prefer to watch the content without any added sound.

    6 votes

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  4. What imagined problems drove the conversation and implementation plan to move the details bar for streams from the bottom to the top in web browsers? I hate it and in my opinion think it's a horrible design decision.
    Please change it back to the bottom or at least give us the option to set the location of it in our account preferences somehow.

    5 votes

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  5. My experiences with twitch support have been, interesting, to say the least. Before I became an affiliate the email option was the only option. 1) having to choose a very specific category is harmful - not once did the support options available come anywhere near to matching what I was contacting support about. 2) provide ACTUAL support. I never once got a response that was helpful. More than half the time when I contacted support they wouldn't even address my question, and when I contacted them back they would still divert away from it which is very frustrating. After becoming…

    5 votes

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  6. Current issue: The stream blocking feature does not filter content effectively enough.

    Hello Twitch,

    I would like to submit a suggestion that I believe is very important.

    I would like Twitch to add an option that allows users to block streams without having to report them (while of course keeping the report feature available).

    Additionally, I believe the stream blocking feature should provide stronger privacy and protection. For example, when I block a stream, I should no longer be able to access or watch that stream, even if I have a direct link to the channel page (for example: a…

    3 votes

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  7. While typing in a Chat on the App, i accidentally clicked on an emote of a channel i was following for a very long time that another user posted, which leads to the channel informations showing up. I accidentally clicked on the follow button which had me unfollowing the channel, because the usual pop-up if i was sure to unfollow did not show up. After i re-followed my follow age was set to the todays date. My improvement wish would be: 1. That the assurance unfollow pop-up also shows up when you click on emotes and names in chat, 2.…

    3 votes

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  8. In the Stream Together feature, when hovering over the "+?" below the live stream screen, a list of other streamers is displayed, and you can click on the links. However, the URL should be "https://www.twitch.tv/<UserName>", but it is instead "https://www.twitch.tv/<DisplayName>", which does not work.

    3 votes

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  9. can we remove sound alerts from chats? It's hard to enjoy a stream when a random sound effect blasts in my headphones.

    3 votes

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  10. 2 votes

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  11. I had an issue with verifying my email, so the AI chat bot told me to “change it to something random and then change it back” This locked the email and it can not be changed for 24 hours. The chat bot says it can not create a support ticket without a verified email, it can’t give a phone number for live support, and it can’t transfer me to a live chat agent. An inability to escalate to someone who can fix the issue that it helped create seems… not good.

    2 votes

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  12. Where Twitch displays a drop box over chat to let you know that drops are progressing gets blocked by random Twitch self promotion alerts that have nothing to do with anything else going on. Recently I missed a drop occurring because the drops page wasn't updating and the notification box was blocked by a Twitch self promotion alert about viral clips nonsense. Please allow a way to block all Twitch self promotion alerts, especially if they're going to interfere with events that the users are actually interested in.

    2 votes

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  13. Before an update to the twitch tv app, you would type with the Apple TV remote to participate in chat. This allowed users to use the mic on the controller to write messages to chat. Now it makes us scan a QR code and type through the phone. Would appreciate the option to just use the remote again!

    2 votes

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  14. 2 votes

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  15. New art category image is terrible, and looks folks in the community suspect it was made by AI.

    Please put the old art category image back.

    2 votes

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  16. I would like to kindly request the creation of a veganism section where vegan streamers who do not discriminate can broadcast their streams. Since you are not going to remove speciesist comments or sponsors, I would appreciate it if you considered adding a section where we can find streamers who do not promote animal cruelty. Many times, we feel intimidated by individuals who seek more personal interactions but end up being discriminatory, creating conflict for vegan viewers. If you are familiar with psychology, you’ll understand what I mean.

    Alternatively, if you intend to be a platform that promotes animal cruelty,…

    2 votes

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  17. I must say I was geniunly suprised to find this setting the other day, and I just wanted to say: thank you for that

    personally I'm no fan of the .gifs feature and I'm SO glad it's only for T2 & T3 subs, but I know many people love it.
    so, I'm very happy to have the option to just turn them off.
    thank you Twitch.

    1 vote

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