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Customer Experience

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Customer Experience

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18 results found

  1. I just had posted some feedback, but I have feedback on posting feedback.

    It was an extreme pain to even find this page or section of Twitch, yet it looks so well developed. Please make this more clear / accessible to the public.

    69 votes

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    5 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  2. It's great we have the opportunity to make suggestions and vote here. But we have no clue what you're looking at next. To get a better pulse on the community, present the next possible change and allow us to vote on our dashboards where we will see it. Nobody wants to crawl the entirety of this forum.

    20 votes

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    0 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  3. i had to google how to post user feedback so yeah thats not good makes you look like you cant handle it. your new ui sucks cause I'm not an image guy so i cant find the people Ive superscribed to unless i type in their name in the search bar.... not good for dyslectic people who cant type word you jerks....

    12 votes

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    1 comment  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Currently there is no indication anywhere on the twitch.tv site that this Twitch Uservoice exists. A simple link to the Twitch Uservoice would both improve awareness of its existence and direct users looking to give site improvement input to the appropriate place.

    10 votes

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    2 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Please twitch make this platform about gaming again. I am tired of seeing Hot tub, "body painting", and exploitive streams on the front page. I do not even need an account to see this content because it is advertised on the front page. Just think, these streams are not safe for kids who access the website. Please work towards hiding this content behind a category page or remove it from the site all together. Possibly even create a secondary platform for these "content" creators.

    8 votes

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    4 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 8 votes

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    0 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  7. I'm a viewer who was enjoying the broadcast on Twitch.
    I remember what Twitch said when adding Hottub streaming to the category.
    You mentioned,
    "being found to be SEX_Y by others is not another rules, and Twitch will not take action again, or any one on our service, for given attention."

    But I don't think this standard applies equally to all streamers.
    it's generous to 'Big' western streamers and is applied harshly to relatively small channels.
    In particular, many female streamers who use dance as their main content are suffering damage, such as being intimidated by these ambiguous…

    6 votes

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    0 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  8. I cannot find feedback submittal in the main Twitch page and had to Google it.
    It'd be better if it was an option in the three dot dropdown submenu list next to Browse.

    6 votes

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    0 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  9. It would be great if you asked streamers what they would like to see implemented or changed, instead of just doing stupid stuff like changing the icons from square to round for no **** reason.

    6 votes

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    1 comment  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  10. I'm not sure if the problem is on my side, or if my IP got somehow banned, but I can't connect to twitch.uservoice.com without using a proxy.

    Right now I'm writing this ticket from a proxy IP 186.121.206.241 (Bolivia), and it works fine. But when I try to open twitch.uservoice.com without a proxy from my main IP 95.27.129.58 (Russia), I get a "ERRCONNECTIONTIMED_OUT" error in Chrome and "The connection has timed out" in Firefox.

    I should note that uservoice.com opens fine, and twitch.tv opens fine as well - only twitch.uservoice.com is not working.

    I would appreciate if someone…

    5 votes

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    1 comment  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  11. It is simple and easy to upvote a UserVoice post, but the only way to give disagreeing constructive feedback is by having to click the comment link and to write a comment.

    While the internet can be a place where the less pleasant side of people can surface under the guise of anonymity, it shouldn't diminish the positive potential constructive feedback even if it is not in agreement to the original post.

    Not all suggestions and feedback is the same experience as others.
    This is only meant to act as a indicator of the feeling within the community in both…

    4 votes

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    0 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  12. not sure what happened, but ever since the twitch data leak, the uservoice does not save login data - i always have to login again even with the save login enabled.

    3 votes

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    0 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  13. I pressed "report" on uservoice and I thought a confirmation pops up but it didn't, so yeah.

    A confirmation on here would be good, maybe where you can state reason. Because I just clicked on something

    3 votes

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    0 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  14. When you first sign into Uservoice forum it seems a bit dodgy as the warning tells you it's not part of Twitch which is confusing -

    For example I got a link this morning from a charity asking me to vote for their charity on Twitch - I went to vote and when I tried to vote it said do you want to allow access to Uservoice - Uservoice is not part of Twitch.

    Of course this caused confusion and having looked into it I realised it wasn't some kind of scam link (as being not part of Twitch had…

    2 votes

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    0 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  15. In-regards to the user voice forums I'd like a way to award valid and constructive feedback with something akin to a "Like" with comment sorting options. Sub commenting options akin to a "Reply" to continue the discussion further. It would lead to further in-depth discussions on how twitch can improve as a whole.

    2 votes

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    0 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  16. The main page says "Welcome to Twitch's feedback and suggestions forum!"
    But then under "If you need help:" it says "This forum is for ideas only."
    Yet this is where you're send when you go to leave feedback on the support page.

    If Feedback is being referred to as "ideas" that might be something to consider.

    I wanted to give feedback about something, but now I don't know if it would be breaking the rules or not because of semantics.

    2 votes

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    0 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  17. I've never encountered a customer service system like this one. If you go to the contact page and try to fill out an email, the moment you choose a secondary category (which is required) you are redirected away from the contact page. It's insulting and annoying.

    This User Voice system is a sadly inadequate alternative. It essentially allows you to ignore customer service questions for as long as you see fit. There are over 1100 outstanding suggestions and zero indication when any will addressed. I contacted IGDB by email and had an answer within 24 hours redirecting me to this…

    1 vote

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    0 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Admins often close bug reports of issues people are having without addressing and fixing the problem first. There needs to be a way to report this and reopen tickets that shouldn't be closed in the first place.

    1 vote

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    1 comment  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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    Hey there, 


    I just wanted to give some context on this. We tend to close bug reports or reports of issues if there has not been any activity on the post for more than a year. If you are still experiencing a bug you are welcome to open a new thread so others can give their feedback as well. 

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