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Customer Experience

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Customer Experience

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42 results found

  1. I just had posted some feedback, but I have feedback on posting feedback.

    It was an extreme pain to even find this page or section of Twitch, yet it looks so well developed. Please make this more clear / accessible to the public.

    114 votes

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    12 comments  ·  UserVoice  ·  Admin →
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  2. When WoW Classic launched, WoW and WoW Classic were separate directories. Today they are one in the same. This merge category causes headaches for users trying to find a streamer playing the version of the game they're interested in watching.

    Sure, tags are there - but there aren't many streamers using the tags to deliniate which version they are playing. Currently, 24 streamers have Retail tagged.

    My suggestion is to separate the categories, for a few different reasons:

    1. User experience. Differentiating between the versions of WoW allow the user an easier path to finding a streamer that is creating content…

    26 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  3. I know that Black, Latin and Women guild are early beta but I feel AAPI streamers should be included in that. We are a large community and I feel like we are under represented to some aspects.

    I am not sure if everyone agrees with me but I do want to propose it after speaking with the Black Guild leader. I know its early in development but being represented would be huge. :] Thank you !

    25 votes

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    8 comments  ·  UserVoice  ·  Admin →
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  4. It's great we have the opportunity to make suggestions and vote here. But we have no clue what you're looking at next. To get a better pulse on the community, present the next possible change and allow us to vote on our dashboards where we will see it. Nobody wants to crawl the entirety of this forum.

    24 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  5. This post was marked as acknowledged and comments closed. Let me explain how your response doesnt address the concerns I rose.

    https://twitch.uservoice.com/forums/934332-customer-experience/suggestions/46087618-stop-merging-ideas-without-first-confirming-with-t

    The issue of being silenced is not based on a misconception you imply I have. I understand the topics are technically not lost, but you remove our ability to respond and call out what has not been addressed by your response, and bury information beneath comments on related but distinct issues. One issue with this is that it strips our statements of their specific context, and in some cases completely change the understood meaning of a comment. Taking…

    19 votes

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    2 comments  ·  UserVoice  ·  Admin →
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  6. i had to google how to post user feedback so yeah thats not good makes you look like you cant handle it. your new ui sucks cause I'm not an image guy so i cant find the people Ive superscribed to unless i type in their name in the search bar.... not good for dyslectic people who cant type word you jerks....

    16 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  7. It is simple and easy to upvote a UserVoice post, but the only way to give disagreeing constructive feedback is by having to click the comment link and to write a comment.

    While the internet can be a place where the less pleasant side of people can surface under the guise of anonymity, it shouldn't diminish the positive potential constructive feedback even if it is not in agreement to the original post.

    Not all suggestions and feedback is the same experience as others.
    This is only meant to act as a indicator of the feeling within the community in both…

    9 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  8. 8 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  9. Today I caught students at my place of work, a highschool that's responsible for ages 12 and up, watching a stream of a V-tuber with a fully drawn naked model with breasts and genitals out, showcasing a slideshow of *. Not art, *.

    My school's network blocks out explicit content, I have been testing this and reaching out to the ICT department to add sites that need blocking.
    Twitch will join this lineup of blocked sites this month, because on any school account with those same restrictions, without logging in or signing up, I was able to find…

    7 votes

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    3 comments  ·  UserVoice  ·  Admin →
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  10. I know that Black, Latin and Women guild are early beta but I feel male streamers should be included in that. We are a large community and I feel like we are underrepresented to some aspects.

    I am not sure if everyone agrees with me but I do want to propose it after speaking with the AAPI Guild leader. I know its early in development but being represented would be huge. :] Thank you !

    7 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  11. It would be great if you asked streamers what they would like to see implemented or changed, instead of just doing stupid stuff like changing the icons from square to round for no **** reason.

    7 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  12. I cannot find feedback submittal in the main Twitch page and had to Google it.
    It'd be better if it was an option in the three dot dropdown submenu list next to Browse.

    6 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  13. Uservoice would be a good idea, except it's obviously only here to ignore users and do nothing while making us feel like we're involved. Uservoice/fan feedback/etc. are always wastelands setup by huge heartless corporations to deceive their userbase. Would love for you to prove me wrong. Hope someone at twitch is reading these and making these ideas hit the ground!

    5 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  14. I've never encountered a customer service system like this one. If you go to the contact page and try to fill out an email, the moment you choose a secondary category (which is required) you are redirected away from the contact page. It's insulting and annoying.

    This User Voice system is a sadly inadequate alternative. It essentially allows you to ignore customer service questions for as long as you see fit. There are over 1100 outstanding suggestions and zero indication when any will addressed. I contacted IGDB by email and had an answer within 24 hours redirecting me to this…

    5 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  15. Admins often close bug reports of issues people are having without addressing and fixing the problem first. There needs to be a way to report this and reopen tickets that shouldn't be closed in the first place.

    5 votes

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    2 comments  ·  UserVoice  ·  Admin →
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    Twitch responded

    Hey there, 


    I just wanted to give some context on this. We tend to close bug reports or reports of issues if there has not been any activity on the post for more than a year. If you are still experiencing a bug you are welcome to open a new thread so others can give their feedback as well. 

  16. I'm not sure if the problem is on my side, or if my IP got somehow banned, but I can't connect to twitch.uservoice.com without using a proxy.

    Right now I'm writing this ticket from a proxy IP 186.121.206.241 (Bolivia), and it works fine. But when I try to open twitch.uservoice.com without a proxy from my main IP 95.27.129.58 (Russia), I get a "ERRCONNECTIONTIMED_OUT" error in Chrome and "The connection has timed out" in Firefox.

    I should note that uservoice.com opens fine, and twitch.tv opens fine as well - only twitch.uservoice.com is not working.

    I would appreciate if someone…

    5 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  17. A UserVoice Manager explained to me that in order to connect to the API of the Twitch UV, an API client has to be created by an Admin in the Admin Console. From the documentation that I could find, Idea Collection API would be the one required - not Admin API or Helpdesk API.

    If there was an extension made that could be added to the Official Twitch channel, that would be really handy.

    Additionally, I would like to be able to add it to my own channel, in order to be able to show the UVs I've created to…

    4 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  18. The main page says "Welcome to Twitch's feedback and suggestions forum!"
    But then under "If you need help:" it says "This forum is for ideas only."
    Yet this is where you're send when you go to leave feedback on the support page.

    If Feedback is being referred to as "ideas" that might be something to consider.

    I wanted to give feedback about something, but now I don't know if it would be breaking the rules or not because of semantics.

    4 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  19. The NES community would like an NES category to stream to and find streams to view for discoverability (similar to Retro). The Retro category has too far of a reach in content. Here's a 3x4 cover image that can be used, related to the large Best of NES community, although this is unimportant. (https://ibb.co/c1qsxKS) (https://discord.com/invite/gycdSQ2hPs)

    3 votes

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  20. Until a couple weeks ago we where able to use twitch on Opera GX, what i loved to use due it was not that heavy for my PC while streaming but now a days we are not able to use it anymore due it is not suportted anymore.

    as you may guess my idea is to RE-add it as its in my opinion one of the better browsers and also user friendly at least more then chrome or the other browsers listed

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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