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Customer Experience

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Customer Experience

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154 results found

  1. GenAI usage has been criticised before by many twitch creators and viewers even in uservoice, so for Twitchcon advertising an AI photo booth is disappointing.

    The creators and even viewers are unhappy with this if you look at twitter for instance.

    Twitchcon should celebrate creators, not use generative content as it, frankly, insults the entire community.

    209 votes

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    16 comments  ·  UserVoice  ·  Admin →
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  2. I just had posted some feedback, but I have feedback on posting feedback.

    It was an extreme pain to even find this page or section of Twitch, yet it looks so well developed. Please make this more clear / accessible to the public.

    185 votes

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    19 comments  ·  UserVoice  ·  Admin →
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  3. I know that Black, Latin and Women guild are early beta but I feel AAPI streamers should be included in that. We are a large community and I feel like we are under represented to some aspects.

    I am not sure if everyone agrees with me but I do want to propose it after speaking with the Black Guild leader. I know its early in development but being represented would be huge. :] Thank you !

    53 votes

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    15 comments  ·  UserVoice  ·  Admin →
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  4. Do not capitulate to the antisemitic idea that Zionist/Zionism is equivalent to Jew/Judaism. This is an extremely antisemitic stance to take and serves only to stifle legitimate criticism of the government of Israel and their internationally illegal actions

    51 votes

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    5 comments  ·  UserVoice  ·  Admin →
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  5. can we go back to having the stream title and information at the bottom of the stream we are watching as the information being at the top is really distracting and takes away from the quality of the stream. the stream information at the top is really ugly looking and makes it not enjoyable to watch my favourite streamers on desktop! please change it back no one likes this dumb change

    45 votes

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    10 comments  ·  UserVoice  ·  Admin →
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  6. There is no excuse for Twitch to be training generative AI on its creators. This is an abuse of your users and an unlawful seizure of assets.

    Twitch's own Chief Product Officer, Mike Minton, directly stated that the reason it is on by default is because if it was opt-in, "no one would opt-in."

    If no one would opt-in, don't implement the service. It's painful that this needs to be spelled out to these fools.

    Get bent, and ********.

    41 votes

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    5 comments  ·  UserVoice  ·  Admin →
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  7. It's great we have the opportunity to make suggestions and vote here. But we have no clue what you're looking at next. To get a better pulse on the community, present the next possible change and allow us to vote on our dashboards where we will see it. Nobody wants to crawl the entirety of this forum.

    33 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  8. i had to google how to post user feedback so yeah thats not good makes you look like you cant handle it. your new ui sucks cause I'm not an image guy so i cant find the people Ive superscribed to unless i type in their name in the search bar.... not good for dyslectic people who cant type word you jerks....

    31 votes

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    5 comments  ·  UserVoice  ·  Admin →
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  9. When WoW Classic launched, WoW and WoW Classic were separate directories. Today they are one in the same. This merge category causes headaches for users trying to find a streamer playing the version of the game they're interested in watching.

    Sure, tags are there - but there aren't many streamers using the tags to deliniate which version they are playing. Currently, 24 streamers have Retail tagged.

    My suggestion is to separate the categories, for a few different reasons:

    1. User experience. Differentiating between the versions of WoW allow the user an easier path to finding a streamer that is creating content…

    28 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  10. This post was marked as acknowledged and comments closed. Let me explain how your response doesnt address the concerns I rose.

    https://twitch.uservoice.com/forums/934332-customer-experience/suggestions/46087618-stop-merging-ideas-without-first-confirming-with-t

    The issue of being silenced is not based on a misconception you imply I have. I understand the topics are technically not lost, but you remove our ability to respond and call out what has not been addressed by your response, and bury information beneath comments on related but distinct issues. One issue with this is that it strips our statements of their specific context, and in some cases completely change the understood meaning of a comment. Taking…

    25 votes

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    3 comments  ·  UserVoice  ·  Admin →
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  11. Twitch should add a dedicated horror game category to better support the growing community of horror fans and content creators. Horror games deliver a unique experience full of tension, fear, and emotional reactions that set them apart from other genres. A specific category would make it easier for viewers to discover horror-focused streamers and events, especially during peak seasons like Halloween. It would also shine a spotlight on the countless indie horror titles that often go unnoticed under broader tags. By creating a horror category, Twitch can boost discoverability for both creators and lesser-known games, while embracing a genre that…

    18 votes

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    4 comments  ·  UserVoice  ·  Admin →
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  12. I know that Black, Latin and Women guild are early beta but I feel male streamers should be included in that. We are a large community and I feel like we are underrepresented to some aspects.

    I am not sure if everyone agrees with me but I do want to propose it after speaking with the AAPI Guild leader. I know its early in development but being represented would be huge. :] Thank you !

    15 votes

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    2 comments  ·  UserVoice  ·  Admin →
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  13. Today I caught students at my place of work, a highschool that's responsible for ages 12 and up, watching a stream of a V-tuber with a fully drawn naked model with breasts and genitals out, showcasing a slideshow of *. Not art, *.

    My school's network blocks out explicit content, I have been testing this and reaching out to the ICT department to add sites that need blocking.
    Twitch will join this lineup of blocked sites this month, because on any school account with those same restrictions, without logging in or signing up, I was able to find…

    13 votes

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    6 comments  ·  UserVoice  ·  Admin →
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  14. On the Drops page where you see drops campaigns currently in progress, could you please add an option to hide/opt out of certain drops campaigns... There are loads of drops for games I'm not interested in but the drop progress starts for some reason - perhaps because of some highlighted game on the Twitch frontpage - and these all clutter my Drops page when I'm not interested in drops for games I'm not even playing.

    So on the drops inventory page - https://www.twitch.tv/drops/inventory - where you see a breakdown of drops progress across games, could you please also add a…

    12 votes

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    7 comments  ·  UserVoice  ·  Admin →
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  15. It is simple and easy to upvote a UserVoice post, but the only way to give disagreeing constructive feedback is by having to click the comment link and to write a comment.

    While the internet can be a place where the less pleasant side of people can surface under the guise of anonymity, it shouldn't diminish the positive potential constructive feedback even if it is not in agreement to the original post.

    Not all suggestions and feedback is the same experience as others.
    This is only meant to act as a indicator of the feeling within the community in both…

    10 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  16. How about u add a second audio channel for a streamer of a certain size, so the streamer can stream his Mic Audio and Gameplay on the first and Music on the second. So the viewer can mute the music without muting the whole stream!

    9 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  17. I always have an issue with finding various channels in my followed list on the left side especially when they are offline. I think it would be a good idea to be able to sort that list into folders like you can when you sort servers on Discord. It would be nice to be able to click and drag channels to place them in groups and then be able to label and color code the groups. For example: I might want to make a group of all of the channels that I follow that mainly play Minecraft or are mainly…

    8 votes

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    2 comments  ·  UserVoice  ·  Admin →
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  18. I've never encountered a customer service system like this one. If you go to the contact page and try to fill out an email, the moment you choose a secondary category (which is required) you are redirected away from the contact page. It's insulting and annoying.

    This User Voice system is a sadly inadequate alternative. It essentially allows you to ignore customer service questions for as long as you see fit. There are over 1100 outstanding suggestions and zero indication when any will addressed. I contacted IGDB by email and had an answer within 24 hours redirecting me to this…

    8 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  19. It would be great if you asked streamers what they would like to see implemented or changed, instead of just doing stupid stuff like changing the icons from square to round for no **** reason.

    8 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  20. I cannot find feedback submittal in the main Twitch page and had to Google it.
    It'd be better if it was an option in the three dot dropdown submenu list next to Browse.

    7 votes

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    0 comments  ·  UserVoice  ·  Admin →
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