If you look at 99% of company support Twitter pages, all of them have their DM's open as a way to allow issues to be aired/resolved. Twitch falls under the 1% that doesn't have DM's open. I think (and pardon my french) this is an asinine decision that should be rectified ASAP. A lot of users are being banned out of the blue and twitch is radio silent, these people do this for a living and should have a way to ask what's going on - opening Twitter DM's for the support page would be an incredible and humongous step in that direction. Please, PLEASE consider doing this twitch, we want to love the platform but the decision making is sub-par at best.

Some actual customer support rather than the auto emails. Try having people who are actually willing to go the extra mile to help instead of repeating the same information over and over again without actually putting in the effort to address the problem. I have been trying to verify my account for months and each time I reach out to customer support they send me an auto email telling me the steps to change my email to a fake one and back to my actual one. After explaining each time that the process doesn't work for me they reply back with the same list of steps instead of actually trying to help further and look into it more. What kind of customer support is that???

Real example: I submitted a support ticket in April 2021 asking for guidance on if it was okay to stream from a location. 4 months and 2 follow up emails later, no response from Twitch. I had to create a second support ticket referencing the first ticket number in the subject line. 2 separate follow ups on that second ticket, and finally I get a response from a human Twitch employee. The problem that caused the first ticket to go unanswered: "It seems the original ticket was submitted under the wrong category, this may be why you did not receive a response for so long." I had literally no clue I'd used the wrong category.
So here's my suggestion for how to fix this whole headache and prevent future ones. If a support ticket is submitted to a wrong category, rather than it being ignored by Twitch employees, let the user who submitted the ticket know what the correct category would be. If we don't know we've incorrectly submitted a ticket, getting ignored will not solve our concern. That puts the onus on users to further clog up the system by following up or generating superfluous tickets just to get any kind of response. I think that a correct-category email would really ease the strain on all parties, both Twitch staff and streamers themselves.

I shouldn't have to submit the very same ticket beyond 50 times over the course of nine months because your staff seemingly cannot ever answer it with even slightly relevant information.

Why are you advising me to ask a Twitch Broadcaster to assist me with an account related issue? By pure dumb luck I'm just supposed to find a Twitch streamer, who also happens to work for your customer support?

Why are you insisting that I make purchases from your website? What would that have to do in any way with my account related issue?

Why are you genuinely copy and pasting paragraphs that I myself have written for you? I legitimately have screenshots of this.

Do you not think this is somewhat disgraceful?

Wasnt overly clear on where to put this but in a way accessibility felt right if you read through as it's about supports accessibility itself. So I myself and a few others I know have reached out to support with various questions as to how something works, if theres a functions for something or how do to something after exhausting their forums, other sources or walkthroughs. To see a generalized copy and paste response anytime to these things after expressing lack of answers found exactly where they point you to is to put bluntly pathetic. Twitch support seems to have no motivation at all in responding to, or even acting like they want to help you out with an issue. Take what leading customer service departments have done over the last 10 years and scrap the copy and paste responses and links to forums. Have people sit down, read the questions or concerns and then look into before responding so they have real answers. People will gladly wait longer for real person to person help over quickly being addressed and sent along with no real help most times. I've Inquired twice myself today in clear detail as to what I was doing and if it would mess up my audio because I cannot get the audio to work but otherwise worked fine. I explained it otherwise worked fine, only when I do certain things my audio stops. I asked if these steps or setups in theory blocked the audio from actual being registered and so on. I stated I looked into forums, support posts, previous people's questions and troubleshooting all to no answers for my question and issue found. I was then given a generic troubleshooting link which I had been to, got a general copy and paste response and zero help past what I've already done after stating I had. Upon clarifying I've done all this and covering my point of question again. Then stating I had done or gone through all these things and asking again my questions of does this way just simply not work... I was again reached out to with a generic response clearly missing the questions all together. Its honestly quite sad to see a team that preaches respect, cooperation and a help eachother out attitude send me a generic link that was not useful at all twice while avoiding any thing actually written politely and clearly. I'm not the most tech savvy person but I'm far from clueless and asking an outright questions of ex: what's 2+2? And jsut being sent a math info link stating what different math types are like multiplication and subtraction clearly doesnt address the answer is 4.