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Customer Experience

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Customer Experience

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  1. I would like to see the addition of a support dashboard
    where we as users & streamers can see our account health
    like the number of bans, or DMCA strikes our account has ? or how long they are for? This is the kind of transparency a lot of people are looking for especially with DMCA

    As well as incorporating a list of our support requests/ messages/conversations / logs

    If I have a question with my account, as a user, I would like to be able to see the status of my support, like pending, active, closed.

    12 votes

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    1 comment  ·  Help Portal  ·  Flag idea as inappropriate…  ·  Admin →
  2. There needs to be a Live Chat support feature or more conversation with a human person. I've literally have had my account hacked and can prove it if only to run around with an automated response 2 days later of no conversation and finally not even a notification of a "resolved" on my case. Literally no communication on Twitch's side to look at things. I just need to understand why things are with some explanation that is not mechanic.

    9 votes

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    3 comments  ·  Help Portal  ·  Flag idea as inappropriate…  ·  Admin →
  3. 4 votes

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    0 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →
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