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← Customer Experience

How can we improve the customer experience on Twitch?

Customer Experience: Help Portal

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Allow users to report bugs

The Help Portal Contact Us page does not allow Twitch users to report actual software issues with the website.

For example, I have encountered a bug on the main website Twitch.tv homepage. There are no options in the Help Portal that allow me to submit this bug report. The relevant options either lead me away to separate web pages when I try to fill in the form and select categories, or the sub-categories simply DO NOT EXIST.

This is baffling. How am I supposed to submit a bug report?
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OmegaNemesis28 shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

4 comments

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  • h0m3st4r commented  ·   ·  Flag as inappropriate

    Agreed. The only bug reports that I seem to be able to file deal with being unable to file user reports due to "network errors".
  • Deucey_Dee commented  ·   ·  Flag as inappropriate

    There needs to at least be an "Other/Not Listed" Direct Category, as all the options are too specific, and only cover a narrow range of issues. Do Better, Twitch
  • Ysgramor3 commented  ·   ·  Flag as inappropriate

    Yeah, just tried to report a bug too, but either Twitch doesn't want to know about bugs on their website (like broken report buttons) or they are unaware their website contains some
  • CustomStats commented  ·   ·  Flag as inappropriate

    I ran into this issue today when trying to report a General Issue on the website. The Category and Sub Category was fit for the issue I was trying to bring forward, but the Direct Category included no options that fit my issue, so I had to go into a completely different section that barely fit into what my issue actually was, in order to even bring forward this issue. I feel that giving users a better way to bring forward bugs and issues can be very beneficial for improving the site, as the current methods only really mention bug reports for the Twitch Studio Beta Application, and not the actual site. (https://help.twitch.tv/s/article/twitch-studio-faq#bug)