Allow users to report bugs
The Help Portal Contact Us page does not allow Twitch users to report actual software issues with the website.
For example, I have encountered a bug on the main website Twitch.tv homepage. There are no options in the Help Portal that allow me to submit this bug report. The relevant options either lead me away to separate web pages when I try to fill in the form and select categories, or the sub-categories simply DO NOT EXIST.
This is baffling. How am I supposed to submit a bug report?
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Denilsor
commented
Le emoticon usate di frequente nella chat di Twitch vengono azzerate ogni volta che il sito viene riaperto.
Il problema si verifica anche quando:
- I cookie sono consentiti
- Non è attiva la cancellazione dei dati dei siti alla chiusura del browser
- La protezione dal rilevamento è impostata su “Bilanciata”
- Non sono attive estensioni di terze parti
- È stato testato anche con l’estensione ufficiale Twitch Live disattivata
- Il browser viene chiuso e riaperto completamenteLe emoticon non vengono mantenute tra una sessione e l’altra e sembrano non avere alcuna cronologia di utilizzo.
Il problema sembra legato al salvataggio locale dei dati (localStorage / IndexedDB) e non all’account.
Il comportamento è costante ed è stato riprodotto più volte.Browser: Microsoft Edge (ultima versione)
Piattaforma: Web (desktop)
Sistema operativo: Windows 10 / 11Nota: da smartphone il problema NON si verifica.
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iixo
commented
This would help seeing how the tooltip bug now exists where channel tooltips just hover forever without you actually hovering over it.
Great to see nothing came of this in 4 years
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jennykim5
commented
once my boss tell me that your bad customer is your best teacher because he would identify you mistakes , the way you created this thread just to identify and solve issues is best for all i have recently worked with https://rancleaners.com/ and integrate this stuff on it but didn't get access token instantly.
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knave_PT
commented
I have no sound on live broadcasts, currently. I have sound on recorded/library twitch programming, but not live. I do not have sound muted.
Also, your help flowchart has no accommodation for sound issues.
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s3bastion
commented
Hello Twitch team,
I heavily support this idea. Do you fear that it may cost too much effort checking all of the bugs reported by users? True on the one hand, but on the other hand it's a free source of information for you which you should definitley utilize. -
Cragsand
commented
Hi again Twitch
Returning to this topic after 4 years and this is still a problem!
Please have one of you developers kindly take a look at this and fix the contact form so we can report bugs again!
Best Regards -
whypeoplewhyy
commented
Two to three years later and this is still not a feature? Fascinating. I have ran into numerous technical issues lately, where I can't do the following anymore:
-Use channel redeems on my channel or others on specific browsers such as firefox.
-Not being able to postpone ads.
-Inability to pin certain comments.
-Donate.
-Gift subscriptions and sometimes subscribe to channels. (Certain channels that I follow, don't even know that I am still subscribed to them for a year or so, due to this unknown bug)
-Chat issues where some streamers that I follow, can't see my chat but others can.
-Read messages and or notifications.The only thing I can do is just, deal with it and wait. Nothing really surprises me anymore about Twitch.
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pwrreset
commented
@AlphaSh_tlord I had the same issue, I found out why. It happens when you have multiple screens and the focus is in another app or game. You have to click on the background of the twitch page before moving the mouse on the menu otherwise it will either jump up or down when trying to click an item.
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AlphaSh_tlord
commented
I've had a problem recently where the channels sidebar will instantly jump back up to the top when I move the mouse over any buttons (even the Show more option seems to trigger it!). Went to the Help portal and there's STILL no option to report the bug.
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mahina_i
commented
I just sat through 17 ads back to back. This has never been an issue before I do not appreciate it at all. Please fix the issue.
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jollyheart
commented
Hello, i can not contact Boggzy from World of Warships. Twitch is needing a mobile number. I can´t giving a mobile number. My other number is not working. How can i contact Boggzy with Twitch?
Best wishes
jollyheart
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Cragsand
commented
Have an actual customer support please. The form doesn't allow users to report bugs.
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Trendyfloof
commented
I need to report a bug about how the support form is broken (making it impossible for me to get support for my Subscription purchasing issue!!!) but there is no way to do it via the support form, there's not help@twitch email anymore, there's no phone number....twitch: YOU NEED TO STOP CLOSING DOORS ON YOUR USERS. We want to help you to help us to help you but you just close the door and your support is so narrow, so limited, so unhelpful; geared toward making your overhead support costs low I'm sure, quality of your product and service be damned.
We need a way to get support for situations that Twitch did not anticipate. Like a general inbox or phone number.
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soygamer27
commented
Yo tengo solo 1 problema el cuál es que no me deja seguir a una persona en concreto y no se que hacer, tienen soluciones para ese problema?
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SquinkBot
commented
I'd like to report the bug that appeared this past month whereby it takes 4 (four) click attempts to get a live stream to play! So how and where do I report this? I know full well you'll reject such a report here. But from my experience, you HAVE NO PLACE TO REPORT BUGS! This is of course irresponsible and bad for your reputation. As I user, I'm fed up with both the bug AND the inability to report it!
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[Deleted User]
commented
yes,there need to be a little changing in it there should be an other option that will represent other issues/bugs rather than the basics mentioned above so the other bugs can be discussed in this category although am much satisfied by this couple of days ago i have resolved my issue about https://www.morocco-excursion.com/ easily within some hours
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dmxsuanez1971
commented
There are direct, which sometimes jump forward or backward. A behavior, something strange. It happened on Monday the 18th, around 9:50 p.m. Today there was a micro cut on Cristinini's live. It is normal
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dmxsuanez1971
commented
Hay directo, que a veces dan salto hacia delante o hacia atrás. Un comportamiento, algo extraño. Ocurrió el Lunes 18, sobre las 21:50. Hoy hubo en el directo de Cristinini un micro corte. Es normal
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h0m3st4r
commented
Agreed. The only bug reports that I seem to be able to file deal with being unable to file user reports due to "network errors".
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Deucey_Dee
commented
There needs to at least be an "Other/Not Listed" Direct Category, as all the options are too specific, and only cover a narrow range of issues. Do Better, Twitch