First of all, forgive my mistakes in English is not my native language. I made this in two languages to make more people able to vote for this.

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Primero de todo, disculpar mis errores en inglés, no es mi lenguaje nativo. He hecho esto en dos idiomas para poder conseguir que más gente que vote esta iniciativa. La petición en español se encuentra debajo de la explicación en inglés.

EXPLANATION IN ENGLISH.

Dear staff of Twitch.tv,

it’s been a little time for me doing live broadcasts and I would like to address an issue that I been thinking closely and so how it can be solved.

I haven’t been streaming for a long time on Twitch.tv, that’s a reality. But somehow I keep having the same issue that keeps existing and it is latently in the Spanish and Latin America community especially.

The issue lies that a lot of people living in Spain still doesn’t have good connections that are able to maintain live broadcasts with source quality.
Only in cityes you may be able to get stable connections upper than 3Mb, and I would like to undermark the word stable, since you need that in order to follow a live broadcast.
This case is even worse at Latin America, which having an stable connection of 3Mb may be considered in some cases a luxury or simply something not accesible for everyone.

Being this the reality, I see everyday how a lot of people enter my channel and leaves because the broadcast keeps loading or suffer cuts that makes the visualization impossible. Some people express himself and ends up leaving, others simply don’t bother.

They simple see that are only capable to follow content on partnered channels where there is a lot of people, but that content may not be of his interest, and after all leave the platform.

Everyday I see how Twitch.tv and I keep losing potential viewers that would like to enjoy the platform but they cannot.
And this issue it may be happening in a lot of channels, but here I can only explain my experience.
Since I talk from my own experience I refer to the Spanish and Latin American community which is my target, but maybe other new streamers from other countryes are having the same issue.

I really like to stream everything I play, from here I give you my sincere congratulations for achieving make this platform so big. But I got something else to ask you and that is to not forget about those who are today big we’re also small.

This is the problem, which maybe you have proof about it and I have tried to express. But also I would like to share a the solution I have been thinking about, and if you consider it somewhow end up applying it.

I have seen that there’s a subscription mode called Turbo for those people that are interested in the advantages that you actually offer.

Why not put to that service an option for new broadcasters that could allow the capacity of doing it in different quality?

I would be happy to be pay if my issue that also benefits Twitch.tv would been fixed. All those people I’m talking about won’t be leaving again, they would stay, enjoying what they’re expecting to see.

One of the examples I have thinking about it’s about creating an additional subscription called Streamer Turbo or Turbo2. Which

Streamer Turbo would be an independent service from Turbo, and Turbo2 would be an upgrade.
Streamer Turbo would give the chance to stream in various quality.
Or the case of Turbo2, the streamers will be paying for the actual subscription of Turbo an a bonus to access to stream in various quality.

Dear Twitch.tv staff, there are a lot of channels that doesn’t have the minium followers to ask for partnership like mine which has a short life, but I think that you’re big enough to bring a solution to this issue.

This may sound like a personal letter, but is nothing like an adapted mail I sent some time ago to the support center.
After all they could do was to give me some advice and refer me to this page to make this petition, which I also appreciate since I didn’t know that this section existed.

Please, have in mind that this is not for me, is for all Twitch.tv new and old streamers, that nowadays are still uncapable to have this issue solved.

I would like to once again thank you for your time and I send you a cordial greeting expecting to hear from you soon.

Thanks a lot.

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Traducción a Español.

Querido personal de Twitch.tv,

tras algún tiempo haciendo retransmisiones en vivo me pongo en contacto con vosotros para tratar un asunto que llevo algunos días pensándolo detenidamente y así mismo cómo podría solucionarse.

No llevo mucho tiempo en Twitch.tv retransmitiendo, es una realidad. Sin embargo me encuentro con un problema que sí existe y es latente en la comunidad Española y de Latinoamérica.

El problema radica en que muchas de las personas residentes en España, por raro que parezca aún siguen sin tener buenas conexiones que sean capaces de mantener retransmisiones en vivo con calidad original.
Solo en ciudades se pueden conseguir líneas estables superiores a 3Mb, y quiero remarcar la palabra estable, ya que para seguir retransmisiones existe esa necesidad.
El caso que argumento se agrava mucho más en Latinoamérica, donde tener una línea de Internet suficientemente estable o superior a 3Mb podría considerarse un pequeño lujo o simplemente algo no accesible para todos.

Siendo esta la realidad, todos los días veo como mucha gente entra y se va porque la retransmisión se le corta, se le queda cargando y en definitiva no puede visualizarla correctamente. Algunos lo dicen, otros directamente no se molestan.

En definitiva ven que solo son capaces de ver canales en los que hay muchísima gente y posiblemente ése contenido no les interese y acaben abandonando la plataforma.

Todos los días veo como Twitch.tv y yo estoy perdiendo posibles seguidores que les gustaría disfrutar de la plataforma pero no pueden. Posiblemente esté pasando en muchos otros canales, pero sólo puedo exponer mis vivencias.

A mí me encanta poder retransmitir aquello que estoy jugando y desde aquí os doy mi más sincera enhorabuena por haber conseguido algo tan grande. Pero tengo algo más que pediros y es que no os olvidéis de que aquellos que a día de hoy son grandes también fueron pequeños.

Os he hecho saber un problema existente, el cuál seguramente tengáis conocimiento de ello y hasta aquí os lo he expresado. A su vez también me gustaría compartir con vosotros una pequeña solución a ello, y si la consideraseis oportuna, os pediría aplicarla.

He visto que ponéis a disposición de aquellas personas que lo deseen suscribirse a un servicio llamado Turbo.

¿Porqué a ese servicio o a otro servicio encarado a personas que retransmiten sin ser socios no añadirle la capacidad de que aquella gente que desee retransmitir en vivo pueda hacerlo en distintas calidades?

Yo estaría encantado de poder pagar para que mi problema que a su vez también beneficia a Twitch.tv estuviera solucionado. Todas esas personas de las que hablo no se volverían a ir, se quedarían en la plataforma, disfrutarían de aquello que han venido a ver.

Uno de los ejemplos que se me había ocurrido es crear una subscripción llamada Streamer Turbo o Turbo 2, el cuál sería como un servicio superior o totalmente independiente del Turbo actual.

Streamer Turbo daría la capacidad de activar la opción de calidad en el canal y ya está.
O en el caso de Turbo2, los streamers estaríamos pagando por el servicio de Turbo actual y un extra para acceder a la prestación de calidad para los espectadores en el canal.

Querido personal de Twitch.tv, sé que mi canal no llega a los mínimos para pediros ser vuestro socio, como ya he expresado tiene poca vida, pero creo que sois tan grandes como para poder ofrecer una solución a ello.

Sé que esto puede parecer una carta, pero no deja de ser un correo adaptado que envié al grupo de soporte hace algún tiempo.
Después de todo ellos solamente me pudieron dar el consejo de publicar aquí mi petición, para que se tuviera en cuenta, lo cual también agradezco ya que no sabía de la existencia de esta sección.

Por favor, tener en cuenta que esto no es para mí, es para todos aquellos nuevos y antiguos streamers, que a día de hoy aún siguen teniendo este problema sin resolver.

Una vez más os doy las gracias por vuestro tiempo y me despido con un cordial saludo esperando tener noticias vuestras.

Muchas gracias,

It would be great if you guys could set an African, or South African, server up at some point in the not-too-distant future. I live in South Africa and have a really hard time streaming to any of the EU, let alone the NA or Asian ones. Currently YouTube has streaming servers here but it just isn't the same streaming to YouTube Gaming. The Twitch community is what makes it what it is and not being able to run a stable stream from here in South Africa turns so many would-be streamers away from potential bright futures on Twitch.tv. We have a large community of gamers ready and waiting.

Please consider setting a server up for us down here or wherever else you can that's not too far. South Africa and the other countries nearby deserve a chance too! :D

How it currently works is that the broadcaster outputs their audio with the single channel for the viewer to listen to, but as an opt-in feature the broascaster could output two or more audio channels, an example being one for microphone, one for game sounds, and maybe even one for music if the broadcaster plays music.

To enable said tweeking it would be located under the advanced features to enable 'Split-Audio Channels', and therefore would allow the user to - rather than mute - click the speaker icon to allow the list of audio channels that the broadcaster is using.

This would the following:

User A likes to listen to the broadcaster and the game sounds, so they enable channel 1 and 2, but disable music.

User B decides that they don't fancy listening to the broadcaster for whatever reason and can mute their audio and just listen to game sounds & music, or either or.

This allows for fine tuning listening for those who want to be able to do so.

Would have to be opt-in from broadcaster side too via the settings and would have to also be set-up in the software.

I've been uploading old vods for the purpose of vodcasting on a channel I'm editor for for the last week, and long muted sections have been a recurring problem. It takes hours to upload and process a vod, just to find out that long sections are muted and there's nothing I can do about them at vodcast time.

Some suggestions
1. When vods are vodcasted, play them unmuted (since they aren't archived anyway and are essentially canned live broadcasts)
2. Allow a way to quickly remove muted sections from a vod
3. Provide editors the ability to fast-forward through vods being vodcast
4. At least allow editors to see which songs are causing the mute

As the streaming industry embraces new technology, alongside increased internet speed standards, I would love for Twitch to adopt full transcoding for all active streamers as well as an increase in the bitrate cap to 10k.

The current issue with the 6k bitrate cap for non-partners is inherently-lowered viewer experience. Viewers are consistently looking for superior quality streams as the first impression of long-term engagement and retention, which the current 6k bitrate cap severely inhibits due to automatic pixelation for high-movement games such as FPS. Since partners have the automatic 8-8.5k bitrate cap increase, this gives partnered content creators an automatically increased opportunity on the platform due to increased video quality enhancement while non-partnered streamers making up over 90% of the platform are automatically handicapped to lower settings.

In addition, transcoding should be a set standard for all viewers to obtain regardless of partner status and allow for a flexible viewing experience based on viewer internet speeds instead of automatically forcing non-partnered streamers to lower their video quality settings or pray for random transcoding opportunity.

Hi Twitch!

I'm certain y'all know about this problem already, but I wanted to tack on some details in case it might help along with solutioning.

Since COVID-19, DJs all flocked to streaming, many of them on Twitch. Low Latency Mode is creating jarring pitch bends that most DJs nor their listeners know about. Savvy listeners think the DJ is just doing a bad job. Even non-savvy listeners can tell something's not right. But DJ's have no idea that this is happening; even if they enable past broadcasts, their VOD won't have this problem. When listeners point this problem out, DJs often have no idea what the listeners are talking about.

I'm sure you know the cause but I'll elaborate for everyone's sake.

Low Latency Mode, if I understand correctly, tries to catch up viewers who've fallen behind (e.g. due to a temporary blip in their Internet), to the latest point in the stream, by ever-so-slightly increasing the speed of playback. This doesn't matter too much for speech: people notice a change, but it doesn't affect their understanding. It also doesn't matter too much for video game music: people notice a change, but it's the ambience / energy that matters, not so much the pitch.

When it comes to music performance though, it can be a big deal, particularly for DJ streams, which have exploded since the virus outbreak. DJs aim to provide a smooth, uninterrupted feel over extended periods of time. But low latency mode disrupts the vibe and even makes people stop dancing. Look, I know how annoying musicians can be, but I'm not exaggerating: I've been in Zoom dance parties or hanging with a few friends where even non-musical ones stop dancing and feel something "off" has happened.

Even non-trained ears can hear pitch differences with surprising accuracy. I can make a recommendation that would make the pitch difference much more tolerable.

By my ears, the pitch shift I hear is around around 50 cents (i.e. about a quarter tone) for music playing at 123 bpm. I suspect the catch-up speed factor actually varies, but I don't know your algorithm. Anyway, centered around 123 bpm (since pitch is logarithmic), each 1 bpm up shifts pitch ~14 cents. So for me to hearing 50 cents, your algo must be pushing 123 bpm to 126-127 bpm. In other words, low latency mode is increasing speed by as much as 3%. It's understandable that 3% sounded totally acceptable from a general playback product perspective that wasn't geared toward DJs. But, this probably has to be reviewed if you want to continue supporting DJ streams. (Which, if you don't care, that's fair :-)

So what if we take a practical approach. "Instrument Timbres and Pitch Estimation in Polyphonic Music," Loeffler, B. D. (2006) says that the smallest pitch difference human ears can detect is 6 cents. But it's not like you have to fool professional musicians. I'm sure even lowering the shift from 50 to 15 cents will make a world of difference. To do so, you have to cap the speed increases to +1% at most.

So:

1. Is it viable to cap low latency mode's speed increases at +1%?


2. If no, is it viable to do so just for Music & Performance Arts channels?


3. If no, is it viable to make it an opt-in setting for the broadcaster?


4. Or maybe some compromise where, when the user's not too far behind it caps, but when they are, it does whatever it does today?

I trust y'all to make the right call. I also trust that you may have bigger fish to fry.

Appreciate all your work and wishing the best to everyone there.

Dear Sirs,

I am from Karachi, Pakistan and I am unable to stream properly on twitch as i get high latency on it so please launch Middle east /Pakistani servers for twitch. Due to the unavailability of these servers. I am either directed to Mumbai, Singapore or EU servers on which i get 140ms plus ping if there will be middle east servers. I will be getting around 10 to 40ms ping which would be perfectly fine for low latency streams.

As Pakistan is the 6th most populated country in the world and the increase in gamers/streamers in Pakistan is rapid so it is necessary for you guys to take these feedback seriously if you dont take action against this now then Pakistanis will be forced to stream on other platforms like Mixer, YouTube etc and grow their community there.

Thanks