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Customer Experience

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Customer Experience

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25 results found

  1. Some actual customer support rather than the auto emails. Try having people who are actually willing to go the extra mile to help instead of repeating the same information over and over again without actually putting in the effort to address the problem. I have been trying to verify my account for months and each time I reach out to customer support they send me an auto email telling me the steps to change my email to a fake one and back to my actual one. After explaining each time that the process doesn't work for me they reply back…

    46 votes

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  2. I've been Having issues getting access to my account and I can't seem to get through to Customer support in any meaningful Capacity. Please give us a way to submit a ticket and discuss the issue with a support rep. The options that you have for the clarifying questions are not sufficient. I've had my account password reset twice now because the reps don't even read the request, only the question catagories.

    17 votes

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  3. So, first of all, your help system categories are *, hire people who can help you with that.
    Second, my account is set to "English - UK" hire people who can make sure I don't get served ads in *
    *** French.

    Can't be that hard.

    15 votes

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  4. Emails are not being read by support so customers are not getting the support they need.

    12 votes

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  5. It would be good if the ticket case number is specified when sending an email requesting to complete a survey to find out the user's satisfaction. In a situation in which a user sends several tickets, when receiving this email there is no specific knowledge about which ticket it refers to. Adding the case number to this email and/or its subject would be very useful. (This kind of mail https://i.imgur.com/SnxL9BS.png )

    11 votes

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  6. We need faster conection between Twitch support service and users

    Everyone knows its hard to start in twitch but its harder if twitch technical support dont ask questions and u have most of the time automated responses, i think u can put more effort on support service to have a better experience for content creators, its totally neccesary to have a good and fast communication not only with viewers even with us, the ones who create the content for the platform.

    Srry for my bad english im not native.

    11 votes

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  7. Tech Support that is actually available and knows the tech so they actually help you resolve your issue

    10 votes

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  8. Hello, I have sent information since the 8th of november to uplift the hold of my payments. Ive gotten 1 email that one of my cases has been closed due to replicates. I have also received one mail that said that my ticket was forwarded to the appropriate team. Why when i check my cases does it say that that specifical case has been resolved while i was promised a review of my documents? Im still here going in the second month of no payments due a problem thats on you guys side. I EXPECT HELP BECAUSE TWITCH DOESNT REACH…

    9 votes

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  9. Wasnt overly clear on where to put this but in a way accessibility felt right if you read through as it's about supports accessibility itself. So I myself and a few others I know have reached out to support with various questions as to how something works, if theres a functions for something or how do to something after exhausting their forums, other sources or walkthroughs. To see a generalized copy and paste response anytime to these things after expressing lack of answers found exactly where they point you to is to put bluntly pathetic. Twitch support seems to have…

    6 votes

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  10. 6 ads in a row when checking out a new streamer?
    Skating on thin ice here twitch

    PS - conflating suggestions and feedback is straight up ********.

    5 votes

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  11. Faster Customer Support waiting for Account getting unbanned since 4 Weeks and no Respond to my E-Mails

    5 votes

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  12. I was recently banned for my username, I think it’s a fair ban although the word in my name is tos friendly. I posted my appeal about a week ago. Today my friend tells me she was banned for having the same word in her name, she was watching twitch while it happened, she was told to change it, she did, immediate unban. Not only am I confused with your system of determine who gets a second chance or not but your “appeal portal” doesn’t give me any information except the date I was banned and reason. One person can…

    5 votes

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  13. Could we get a live support system for streamers? Or a support platform where we can follow up on our submitted ticket?
    As a streamer i've been a victim of trolling and as a result i got a ban of a week. I had no opportunity to defend myself in that matter and i had to guess what i did wrong. I've submitted an appeal, but after more than a month still haven't received an answer.
    There is a large group of people tricking streamers into saying things and then report them for no reason. I know a couple of…

    4 votes

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  14. It is clear there is no standard level of support, or even support levels. There is not even a way to put in complaints, when support is basically non existent. No one is being held responsible for the level of support they give, and this is clear when you see the legitimate complaints on forums, discussions, and even here. Support needs to be overhauled and staff need to be held to a level that is acceptable, and when it falls out of this acceptable level. There needs to be ways for it to be reported, and brought back to acceptable…

    4 votes

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  15. My son has more than completed his path to partner but twitch has lost his application and he has gotten no reply back there fore he has no option to even apply again. Help! So aggravating! He keeps getting ****** replies from support that tells him to talk to partner support, but you can’t talk to partner support if your not partnered! Help! Please! KidRonnyy is his name!

    3 votes

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  16. I recently had an issue with audio that I needed to send in a bug ticket about. There is no way to show an audio issue using screenshots, so I took a video demonstrating the problem. I found out that the Twitch support team can't receive video files at all. A support team for a video/audio streaming service that can't receive video? Come on Twitch, support your support, give them the ability to receive video, it's so much easier to troubleshoot issues and bugs when there is visual/auditory proof.

    2 votes

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  17. A few pointers:
    - When a ticket comes in force support people to actually read it before responding. If a copy paste answer applies, that's fine. If not, then receiving one A, Adds an extra step of communication for the staff as they'll hear back from the customer repeating their issue and B, will infuriate the customer.
    - Enforce an attitude of the customer's problem being the problem, not the customer themselves.
    - Ban support staff from one sidedly shutting off a discussion in the middle of it. It's not just infuriating and beyond rude, but also counterproductive as if…

    2 votes

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  18. Let me pay Twitch for priority support/live chat with Staff Team.

    2 votes

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  19. There should be a direct email to support streamers with specific queries. I was looking for an answer regarding a specific topic and I didn't find it and I couldn't send mail anywhere specific! I sent an email on another topic asking for help in this regard and the answer was basically: "if you can't find the answer, don't do it" I don't think it's an answer that anyone can give...
    I hope you take this into account. Thanks!

    Deveria haver um email directo para apoio em duvidas especificas aos streamers. Estive a procura de uma resposta em relação a…

    2 votes

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  20. better and faster twitch for everyone if they are not partner (no copy and paste messages) and no priority system. meaning everyone should be treated equal when it comes to support cause most times i submitted tickets they would get closed as a duplicate which means that it never got looked at even though three times it was a different ticket so would it be better to hire more staff for support tickets or get rid of the old ones who can't do the job anymore and hire more motivated ones who are interested in the job

    2 votes

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