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Customer Experience

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Customer Experience

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  1. Some actual customer support rather than the auto emails. Try having people who are actually willing to go the extra mile to help instead of repeating the same information over and over again without actually putting in the effort to address the problem. I have been trying to verify my account for months and each time I reach out to customer support they send me an auto email telling me the steps to change my email to a fake one and back to my actual one. After explaining each time that the process doesn't work for me they reply back…

    39 votes

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  2. So, first of all, your help system categories are *, hire people who can help you with that.
    Second, my account is set to "English - UK" hire people who can make sure I don't get served ads in *
    *** French.

    Can't be that hard.

    14 votes

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  3. I've been Having issues getting access to my account and I can't seem to get through to Customer support in any meaningful Capacity. Please give us a way to submit a ticket and discuss the issue with a support rep. The options that you have for the clarifying questions are not sufficient. I've had my account password reset twice now because the reps don't even read the request, only the question catagories.

    13 votes

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  4. It would be good if the ticket case number is specified when sending an email requesting to complete a survey to find out the user's satisfaction. In a situation in which a user sends several tickets, when receiving this email there is no specific knowledge about which ticket it refers to. Adding the case number to this email and/or its subject would be very useful. (This kind of mail https://i.imgur.com/SnxL9BS.png )

    11 votes

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  5. We need faster conection between Twitch support service and users

    Everyone knows its hard to start in twitch but its harder if twitch technical support dont ask questions and u have most of the time automated responses, i think u can put more effort on support service to have a better experience for content creators, its totally neccesary to have a good and fast communication not only with viewers even with us, the ones who create the content for the platform.

    Srry for my bad english im not native.

    11 votes

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  6. Hello, I have sent information since the 8th of november to uplift the hold of my payments. Ive gotten 1 email that one of my cases has been closed due to replicates. I have also received one mail that said that my ticket was forwarded to the appropriate team. Why when i check my cases does it say that that specifical case has been resolved while i was promised a review of my documents? Im still here going in the second month of no payments due a problem thats on you guys side. I EXPECT HELP BECAUSE TWITCH DOESNT REACH…

    9 votes

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  7. Emails are not being read by support so customers are not getting the support they need.

    8 votes

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  8. Tech Support that is actually available and knows the tech so they actually help you resolve your issue

    7 votes

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  9. The support person who wrote to my e-mail address berkumur45@gmail.com. Whoever it is, fire them as soon as possible. I wanted to get my 404drug account back. I forgot my password. I submitted a ticket to Twitch Support as I got a verification failed warning when I wanted to get my account back with my phone number. A response was made, but he said that although he gave all the information, it was not proven that I was the owner of the account. I told him what other information I could give him. He closed the issue and said…

    5 votes

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  10. Wasnt overly clear on where to put this but in a way accessibility felt right if you read through as it's about supports accessibility itself. So I myself and a few others I know have reached out to support with various questions as to how something works, if theres a functions for something or how do to something after exhausting their forums, other sources or walkthroughs. To see a generalized copy and paste response anytime to these things after expressing lack of answers found exactly where they point you to is to put bluntly pathetic. Twitch support seems to have…

    5 votes

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  11. Faster Customer Support waiting for Account getting unbanned since 4 Weeks and no Respond to my E-Mails

    4 votes

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  12. I was recently banned for my username, I think it’s a fair ban although the word in my name is tos friendly. I posted my appeal about a week ago. Today my friend tells me she was banned for having the same word in her name, she was watching twitch while it happened, she was told to change it, she did, immediate unban. Not only am I confused with your system of determine who gets a second chance or not but your “appeal portal” doesn’t give me any information except the date I was banned and reason. One person can…

    4 votes

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  13. 6 ads in a row when checking out a new streamer?
    Skating on thin ice here twitch

    PS - conflating suggestions and feedback is straight up ********.

    3 votes

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  14. Could we get a live support system for streamers? Or a support platform where we can follow up on our submitted ticket?
    As a streamer i've been a victim of trolling and as a result i got a ban of a week. I had no opportunity to defend myself in that matter and i had to guess what i did wrong. I've submitted an appeal, but after more than a month still haven't received an answer.
    There is a large group of people tricking streamers into saying things and then report them for no reason. I know a couple of…

    3 votes

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  15. It is clear there is no standard level of support, or even support levels. There is not even a way to put in complaints, when support is basically non existent. No one is being held responsible for the level of support they give, and this is clear when you see the legitimate complaints on forums, discussions, and even here. Support needs to be overhauled and staff need to be held to a level that is acceptable, and when it falls out of this acceptable level. There needs to be ways for it to be reported, and brought back to acceptable…

    3 votes

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  16. My son has more than completed his path to partner but twitch has lost his application and he has gotten no reply back there fore he has no option to even apply again. Help! So aggravating! He keeps getting ****** replies from support that tells him to talk to partner support, but you can’t talk to partner support if your not partnered! Help! Please! KidRonnyy is his name!

    3 votes

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  17. Let me pay Twitch for priority support/live chat with Staff Team.

    2 votes

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  18. I've sent an email to Twitch Support and tweeted at Twitch Support about this issue, and cannot receive the right information to fix this with no answer/limited responses.

    Very often, with games like No Man's Sky or Jedi: Fallen Order, I'll find that my Category tag or chosen (not automated) tags will just disappear more often than not. I don't think many people suffer from this, but I do for some reason, as it's hard to find fixes from the internet, like Reddit, or even from community Discords or Facebook Twitch groups. The best info I've received from Twitch just…

    2 votes

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  19. Il n'y a pas d'aide disponible de la part du support Twitch, seulement des emails/réponses automatiques. Ne serait-il pas possible d'avoir quelque personne dont le travail serait de répondre et aider les utilisateur et createurs de contenu qui le demande? J'ai lu les réponses du support Twitch et elles ne sont pas situationnelles. Chaque problème est différent et nécessite donc une réponse/action différente qu'un système de réponse automatique ne peut gérer. Il est aussi très difficile de trouver et d'accéder au site de support Twitch. Peut-être faire en sorte qu'il soit plus facile de trouver et accéder au support Twitch…

    1 vote

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  20. At the moment twitch support will discriminate against customers. Its happening to me, at the moment. I've given support proof multiple times and they stop responding after I give it. Over 300 tickets made, and 4 appeals all going at once. 2 emotes removed after being found "inappropriate" refused to tell me how. A round ***** in hat was considered "inappropriate"? From my experience, it seems there is no procedure in twitch. That deals with its own employees that are being discriminatory against its customers. As soon as proof is given to a "supervisor" support shuts down, for what I…

    1 vote

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