Persona Verification is broken Customer support does not help
Provide an alternate method for verification besides persona that you can click on and use not ask for. Provider alternate methods for support besides ticket system. The ticket system gives us low level support that read from a script and then link you the same stuff you have already been trying to use which has not been working and fully detailed and explained in the ticket that the method was not working. Yet they still link the same broken system and then close the ticket. I have 3 open tickets now clogging the system because the support staff wont recognize a broken verification system or provide any help. Including emailing persona myself and twitter twitch support.
Retrain your staff. Have more methods of support and verification options. Allow tickets to be escalated. Don't allow a ticket to be closed that is unsolved unless no reply has been given within a 48 hours time. Stop allowing your own system to be clogged because you are lazy.