Initial and Follow-Up Emails Should have Record of Initial Request
At the very least, the first email that is received which assigns a case number, should have a copy of the information that was submitted.
My issue was not able to be resolved, and it was suggested that I try posting
here (on Uservoice) instead. I already spent time typing things out, and honestly I was hoping that my concerns could've been forwarded to the proper Product team rather than being told to post on Uservoice.
Since a case number was assigned, I was hoping the support team could've at least provided me with the information that I had originally sent in so that I wouldn't have to type it all out again. Unfortunately, the only response I received stated that my case would simply be closed.
Thank you for highlighting this issue. We will use it to consider how we can improve similar instances going forward. I was able to get a copy of the feedback you had submitted through the Help Portal and have created an idea on your behalf which you can find here: https://twitch.uservoice.com/redirect/suggestions/46740493. I'll be sure to pass it to the product team!
Thank you very much Ana! I really appreciate you doing that for me! :D