Initial and Follow-Up Emails Should have Record of Initial Request
At the very least, the first email that is received which assigns a case number, should have a copy of the information that was submitted.
My issue was not able to be resolved, and it was suggested that I try posting
here (on Uservoice) instead. I already spent time typing things out, and honestly I was hoping that my concerns could've been forwarded to the proper Product team rather than being told to post on Uservoice.
Since a case number was assigned, I was hoping the support team could've at least provided me with the information that I had originally sent in so that I wouldn't have to type it all out again. Unfortunately, the only response I received stated that my case would simply be closed.
AgentDave7
shared this idea
AdminAna
(Admin, Twitch)
responded
Hi,
Thank you for highlighting this issue. We will use it to consider how we can improve similar instances going forward. I was able to get a copy of the feedback you had submitted through the Help Portal and have created an idea on your behalf which you can find here: https://twitch.uservoice.com/redirect/suggestions/46740493. I'll be sure to pass it to the product team!
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AgentDave7
commented
Thank you very much Ana! I really appreciate you doing that for me! :D