Have better customer support.
I've been Having issues getting access to my account and I can't seem to get through to Customer support in any meaningful Capacity. Please give us a way to submit a ticket and discuss the issue with a support rep. The options that you have for the clarifying questions are not sufficient. I've had my account password reset twice now because the reps don't even read the request, only the question catagories.
KaristonSG1
shared this idea
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Displaced_Salad
commented
Have a better way to contact customer support on mobile.
Have a clearer way to contact support in general.
Have a way to report poor customer support highlighted in customer support emails at all times.
Train customer support to not be dismissive and patronizing. -
hannah0cheese
commented
yeah what twitch needs is like a person you can chat with like amazon has to fix your issue. its so hard to get a problem fixed with emails that take multiple days to respond