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  1. Have better customer support.

    60 votes

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    10 comments  ·  Customer Experience » Email Support  ·  Admin →
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    leto_iiiiiv commented  · 

    After waiting MONTHS for an update on a death threat made against me, I directly contacted Twitch support today and asked for information. In my support request I explicitly stated that I had reported this person and received only an automated response...

    I just got a reply from Twitch support saying that "I didn't go through the proper channels, I should have reported them. We can't do anything without a report."

    It's like Twitch is trying to waste our time and sanity with automated responses until we give up...

    Worst customer support I've ever experienced. Comcast is a MUCH more user friendly service.

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    leto_iiiiiv commented  · 

    In order to submit a complaint in the "General" subcategory of the "General" category of support topics, you need to select a SPECIFIC technical support problem.

    Twitch provides its users NO way of getting help for things not explicitly defined in the support page.

    It's almost as if they intentionally made it difficult for users to request help...

    "Oh but there's so many support requests" -Corporate line to hide behind

    It's a new technology with tons of users, and they bring in TONS of money. They can afford to provide the support and SHOULD be doing so.

    I'm here right now because I reported somebody for making a serious death threat to me, and months have passed with me only receiving an automated reply saying they got my report. Thanks, Twitch, I totally feel safe using your service with support like that...