User satisfaction survey
It would be good if the ticket case number is specified when sending an email requesting to complete a survey to find out the user's satisfaction. In a situation in which a user sends several tickets, when receiving this email there is no specific knowledge about which ticket it refers to. Adding the case number to this email and/or its subject would be very useful. (This kind of mail https://i.imgur.com/SnxL9BS.png )
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Sebita
shared this idea
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Trendyfloof
commented
Twitch is terrified of a satisfaction survey bcuz they know they will always fail, but they absolutely need the feedback and to be held accountable because what they offer doesn't even deserve to be called support.