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How can we improve the customer experience on Twitch?

Customer Experience: Help Portal

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Let us reach Twitch support in an easier way.

Some bugs can't be reported if you don't have the right category for it. For example the Twitch support website itself is buggy and you have no ideal way of reporting it. If the page itself is buggy and you can't reach some categories then it's pointless and needs an improvement. If we could have a category Other-Other for all other types of queries, it would be really nice.
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PavelTRG shared this idea  ·   ·  Report…  ·  Admin →
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  • Raarz commented  ·   ·  Report

    The website sucks at letting us contact support. I just wanted to Give feedback about a bug but it keeps redirecting me to all kinds of multiple choice options that don't include my problem and don't allow you to choose "none" or "other".

    If anyone sees it here the Bug I was trying to report is... When turning down volume for Ads that are loud the volume goes back up for the 2nd, 3rd, etc.

    EX: I was just watching a streamer that has their audio fairly low so when the Ad came on it was blasting loud. It was 1 of 4 and I turned it down to a proper level. When 2 of 4 started it was blasting loud again. Same thing happened for all 4.