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How can we improve the customer experience on Twitch?

Customer Experience: Help Portal

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Contacting Support form should not auto-redirect

With the current Twitch Contact Us form users are immediately redirected off the form when an assumed applicable category is selected instead of providing a link to it.
This disrupts the user's attempt to file an inquiry while selecting a category that may/may not fit what they're seeking help on since current categories are unclear.

Remove the auto redirecting of the contact form so users can use the form as they intended, to file an inquiry.
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Rusted shared this idea  ·   ·  Report…  ·  Admin →
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  • TPauOfVulcan commented  ·   ·  Report

    since there is no "generic question" category that allows us to ask a question that doesnt fit into any category feedback is the only option and that just redirects here. ugh.

  • REDandDragon commented  ·   ·  Report

    Sadly with Twitch is, there is clearly nobody knowing what they are doing, redirecting in endless circles is just one of many examples.
  • alex_shaft commented  ·   ·  Report

    What is a bitcoin trading bot?

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    How does the crypto trading bot work? Check at our blog: https://cryptorobotics.co/crypto-trading-bots-the-ultimate-beginners-guide/
    Bitcoin trading bots work under special algorithms, trading strategies, which, in turn, are based on technical analysis. To make an independent analysis, traders need historical data on price changes (charts, at least for the last year). Sometimes it is possible to determine an association with the news.

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  • LokiJones commented  ·   ·  Report

    This is an accessibility issue for those unable to use a mouse. Users would not be able to select the dropdown entry they want if its below an entry with a redirect.
  • CodeKid123 commented  ·   ·  Report

    I had to re-enter my problems MULTIPLE TIMES because for some reason twitch thinks it's a good idea to immediately redirect you, imagine having a problem and not being able to ask for help because twitch doesn't have an actual helpful tab you can send a report to without being redirected, it is by FAR one of the stupidest things on help portal.
  • mzj3rk commented  ·   ·  Report

    Trying to gets answers shouldnt be this much ********!