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Customer Experience

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Customer Experience

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81 results found

  1. We want to know who our twitch managers are, and an easy way to contact them, either via discord, or email. More transparent way to chat with our questions, not only for the big streamers, but also for the minorities from small countires like Bulgaria and such. We love the platform, we just want to be in touch with the people responsible for our region.

    140 votes

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  2. I've been streaming on Twitch as my main source of income for almost 4 years now, and for the most part, I love the platform. I like additional emotes you've supplied us with, I like the quality of the service and most of all I like the sense of community.

    I'm not a massive creator by any means, but I've seen this pattern plenty of times before, with Patreon, Mixer, and Insagram to name a few.

    A company is founded to give content creators a place to thrive. Creators come to the platform and for a while, they do thrive,…

    21 votes

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  3. The image header of the CONGRATULATIONS email for partner invitation has been for a long time and is currently Harry Potter themed. This should change for at least two reasons.

    1. It's old. Twitch has had at least 2 major overhauls of the site, branding, and imaging since it was first introduced. The last major change of Twitch's branding included the shade of purple used for branding purposes. The current image uses the old color scheme and is outdated.

    2. Harry Potter, via the author J.K. Rowling, now has iconography that is inherently tied to extreme rhetoric, most especially (but not exclusively)…

    19 votes

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  4. I'd love to have some control over the recommended channels section in the sidebar. I see the same channels in that section and I don't like them all, I'd not miss anything if this section never existed. I think if users had an ability to exclude channels from this section, it would bring in much better user experience to the platform and more exposure to other streamers.
    My solution would be just a tiny X button on the right, after the streamer's name and viewers count.

    12 votes

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  5. Whenever I land on Twitch the landing page contains many female streamers with their breasts mostly exposed or them clearly showing off their rear ends.
    I come to twitch to watch people stream video games, while I understand that you as a platform support other types of IRL streaming it is a shock to never click on this content and you keep pushing it over and over again. To be quite frank it looks like *********** and has me weary to open Twitch anywhere outside of my home if people might be looking over my shoulder.
    Please add an option…

    8 votes

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  6. The system already in place for cases is horrendous. Twitch Support on Twitter can't always answer questions given by their guidelines page and a lot of the time cases get closed without an actual reply.

    Please provide a better messaging system so we can actually talk and voice our opinions for the higher ups, especially with sensitive matters such as legalities for music and fair usage on media as well as problems with accounts.

    8 votes

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  7. The twitch support page is really bad. I can't categorise my problem, I would love a live chat with someone from the support team or maybe even an AI. It is really poor website design, the pages are not findable. It is overall just really bad and I expected much more from Twitch. I still have my problem on twitch and I don't know how to solve it or where I can solve it. 1 out of 10 experience for me. Just dissapointing...

    6 votes

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  8. What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.

    Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
    https://help.twitch.tv/s/article/how-to-provide-feedback

    Here is my bug report too just in case, (Changing password)

    Extra Information:
    - United States
    - Vivaldi (Chrome based)
    - Error message = "That password is to easy to guess"

    I would also like to add in some extra info about…

    6 votes

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  9. Blocking should actually block people like all other social platforms. If I block a user, their stream still shows up in the list if I browse anywhere other than recommended and I can usually still click their streams. Upon researching this, they can also still see me at times too. Blocking seems pointless if you can't truly, fully block someone and have zero visibility between them and you.

    4 votes

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  10. I use the video space much more than live, and my default page is "continue watching". I simply want to be able to remove videos from the ones shown that I no longer want to watch.

    4 votes

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  11. People who already have Twitch Prime should be automatically given verified account status. Amazon already has the information about the viewer through their prime subscription. This should be a simple matter since Twitch is linked to the customers Amazon to give customers Prime inside of Twitch. This would simplify verification for many viewers of Twitch and expose less personal data to potential hacks.

    4 votes

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  12. I agree that at the very least affiliates should have some sort of access to admin live support.

    I am constantly having my stream sound blacked out. I pay real money every month for my audio and video content how do I stop twitch from ruining my content. and as such ruining the ideas that I am trying to get to my viewers.

    Honestly chat support should be offered and if no one wants the job lets discuss salary.

    4 votes

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  13. How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

    I myself have long thought and wondered why Twitch does not have its own Discord partner server.

    Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner…

    4 votes

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  14. Hi.

    As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

    You drop unannounced updates
    --> Example would be the /me change

    You don't reply to userfeedback (aside from incredibly broad statements)
    --> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
    --> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

    You force random users into beta…

    4 votes

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  15. "Search Tags"
    Why are you allowed only one Search Tag instead of multiple tags? It would be better if multiple tags are allowed like how streamers list multiple tags on their platform.

    3 votes

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  16. Change the twitch app back to how it used to be the new update is garbage why would anyone want twitch to look like tiktok this was the worst update I've ever seen for an app ever

    3 votes

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  17. When browsing Twitch, we should be able to hide streams based on the tags associated with the stream. I'm tired of seeing things I don't want to. Tag filtering takes advantage of technology you've already implemented so it should be an easy lift.

    3 votes

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  18. Stop changing/translating category names like 'JUST CHATTING' to 'CONVERSACIONES'. Have no sense in language terms.

    3 votes

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  19. Categories are so important to drawing in new viewers. My channel is focused on the classic DOOM game. The DOOM categories need to be cleaned up. The most common one used for classic DOOM is DOOM-2016. Instead, I recommend you consider consolidating the DOOM channels into DOOM-CLASSIC and DOOM-MODERN. Thank you!

    3 votes

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  20. Have the dev team add a "Access-Control-Allow-Origin" header to fix the CORS issue that is preventing my player for working. Here is the Javascript console error.

    Access to fetch at 'https://video-weaver.ord03.hls.ttvnw.net/v1/playlist/CvcFOP3YiNjIn6-BI1caHBrD1Z1E7LgoOYaRrS56tgJ-0crcu7YLR8iUOD8xhKvQrAzhhyWVjULY8dVHe3SNWSlVk7DHVwGwnQTZcmtOBdhTnf4LlqrQlZ7HSDvwNa3Xml_SeP68xaCYlVfYkpsg5FSp43lF-ax1Kdl7D2VoD38FEVcU5hbqdMu5ckCf6mc7lXfJos8vqNduKQNfoU7oYoi0RFjinHQ8F8NjxqjXRlUn0cePSU6e7owURm2L6EWhXnOSt45aexmlS3tQU43C5TxjWjJl-6M44COuOIutybMKTjzBR83tD49P0tubhQqsQnHX8cGsWf10bNxnq-o8Ztoc8-YJJ5BisBnia58TJXSVqPvwTsA_nxjCtEv8LyCEfkLiPNAHJaB-Uwu7iV3DwIBaHrUNA5Hl3M2y3iBvaT-hPH7GC7ahRwd-e5_de2G2uqJaKJMPrDXu2JXGTFrKdgSqdxcpv12vn46shghHizG6APTND3CxDFXZiyznu4rGkv55xUV_OiJMzo04d_eXef6HSd1R0gJ7LSagsWe8WiQ62znsk5nn3H7lqVKOsDV-H1X0XufpeMM8li74LNJXGiKNZsandcE-TMLN4nVoCbh-msjKOsvywdKFoCp9B89_zIgbF5rKYHICL4kvRHGgV4oceYvWpYG4wn-yyXsHqZyuzJDFOiYqerBcuFv-UCXwugG3aBxcEgBLTdInwtFm_bzRKRcFciykHp0BwppArkSNJo6P2o5lqaG8LnJnvxjaRYQEVj7WGauHO0_5oSZbZiA8lqXhziedzJEqMmp4DqQVjQ0fpzC8VHPa0r4cdUvc81PTwQrrBkBiZL7H53hZATkq9IPbObnWU_Ufob0gr8h5GJTFsqyIpbQXq-y3P6x3ueFTjeWclcEfJxNbMwB6H1nidkBl5A_9gw77rGcM_rzvbwtZDZ53F3ScB9fTLzLnKgOpFvUeYvX0i94-OihiGUjv064Sre6J8TSww_IiUhAZ_V2Sh6BqlWaXGgzMWJVoGD3Sa3_ZMcsgASoJdXMtZWFzdC0yMKMI.m3u8' from origin 'https://www.twitch.tv' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.

    3 votes

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