19 results found

1. Twitch Manager Contacts

   We want to know who our twitch managers are, and an easy way to contact them, either via discord, or email. More transparent way to chat with our questions, not only for the big streamers, but also for the minorities from small countires like Bulgaria and such. We love the platform, we just want to be in touch with the people responsible for our region.

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2. Increased transparency regarding platform wide buisness decisions

   I've been streaming on Twitch as my main source of income for almost 4 years now, and for the most part, I love the platform. I like additional emotes you've supplied us with, I like the quality of the service and most of all I like the sense of community.

   I'm not a massive creator by any means, but I've seen this pattern plenty of times before, with Patreon, Mixer, and Insagram to name a few.

   A company is founded to give content creators a place to thrive. Creators come to the platform and for a while, they do thrive, making profits for themselves and the company. But at some point, something changes. It could be the shareholders demanding more, like with Patreon, or, it could be a buyout as it was with Mixer and Instagram.

   The reason is important, and I don't want to gloss over that. I think the Amazon buyout has a lot to do with this. But the end result is always the same: the creators that made the platform what it is are the ones who are hurt.

   I REALLY don't want to see twitch go the way of Mixer, but people do see the revenue cut for partners, the increased pushing of ads and other attempts to squeeze both creators and viewers for all they're worth, and while it may increase profits short term, in the long term, it significantly damages the sustainability of the service. If twitch weren't a subsidiary of Amazon, you would see its stock plummet from these decisions.

   That's why I'm asking for increased transpareny in decision making. If we really are "in this together" we deserve cost breakdowns, and to know if Twitch as a service is losing money for Amazon and if it's at risk of being shut down. That's the only reason I can see justifying this level of blatant disregard for creators' needs on the platform.

   And if this is just Amazon applying pressure, tell us so we can brainstorm solutions! They can handle the bad PR much better than twitch can at this point.

   I've been streaming on Twitch as my main source of income for almost 4 years now, and for the most part, I love the platform. I like additional emotes you've supplied us with, I like the quality of the service and most of all I like the sense of community.

   I'm not a massive creator by any means, but I've seen this pattern plenty of times before, with Patreon, Mixer, and Insagram to name a few.

   A company is founded to give content creators a place to thrive. Creators come to the platform and for a while, they do thrive,… more

   17 votes

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3. Better messaging system for creators to contact Twitch staff.

   The system already in place for cases is horrendous. Twitch Support on Twitter can't always answer questions given by their guidelines page and a lot of the time cases get closed without an actual reply.

   Please provide a better messaging system so we can actually talk and voice our opinions for the higher ups, especially with sensitive matters such as legalities for music and fair usage on media as well as problems with accounts.

   7 votes

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4. Twitch Community Discord Server

   How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

   I myself have long thought and wondered why Twitch does not have its own Discord partner server.

   Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner status from Discord. This also gives Discord additional features.

   What could you do on the Twitch Discord?
   In my opinion, Discord should primarily be a place for the community, which means that Discord should not be used for support, help or questions. (This means that there is no 2nd support center of Twitch officially).
   Of course, the users can and should also somehow answer each other questions. But in general there could be a leveling system, chats with certain topics as direction like chat-moderation or twitch-bots and so on. In general, the Discord should also internalize the updates of Twitch. That means a category where users are also informed about new features and changes on Twitch.

   In general, a Discord is perfect to consolidate and bring together a target direction. I offer my help for the whole process, should the proposal be accepted or put into edit.

   Greetings Paul

   How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

   I myself have long thought and wondered why Twitch does not have its own Discord partner server.

   Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner… more

   4 votes

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5. Bug Report

   What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.

   Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
   https://help.twitch.tv/s/article/how-to-provide-feedback

   Here is my bug report too just in case, (Changing password)

   Extra Information:
   - United States
   - Vivaldi (Chrome based)
   - Error message = "That password is to easy to guess"

   I would also like to add in some extra info about the bug.

   • The password being used is 70 characters long. (Regardless, still happens with less characters)

   • The password gen that made the password can be found here: https://github.com/therealOri/PassGen

   • The password generator makes passwords with unicode, greek, korean, russian, portuguese, numbers, and english letters/characters. (soon to be many more).

   • I have found out that certain symbols and potentially any language other than english makes this bug happen. I assume it's the certain symbols that break it more so, as it'd be dumb to freak out/break over other languages being used.

   TLDR;
   When changing your password to something really long and complex that happens to have certain symbols and languages, it breaks and says that it is to easy to guess, when in reality..that is not possible.

   What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.

   Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
   https://help.twitch.tv/s/article/how-to-provide-feedback

   Here is my bug report too just in case, (Changing password)

   Extra Information:
   - United States
   - Vivaldi (Chrome based)
   - Error message = "That password is to easy to guess"

   I would also like to add in some extra info about… more

   4 votes

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6. More transparency in decisionmaking

   Hi.

   As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

   You drop unannounced updates
   --> Example would be the /me change

   You don't reply to userfeedback (aside from incredibly broad statements)
   --> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
   --> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

   You force random users into beta versions of your website without giving them a chance to back out.
   --> I was a victim to this a while ago, when you tried out the personalised Followed Channels list that would sort them by "preference". I asked half a dozen times over the course of 3 weeks to please be removed from that Beta, even posted in here. Barely ever got answers from you and definitely no solution.

   I know developing stuff is hard. And Twitch is your baby. You don't want us cranky people tell you what to do with your baby. That's fine.
   But asking for our opinion at least a couple times BEFORE and not after the fact would be an incredible step towards transparency.
   Just as "giving us a heads up" before dropping changes, so we can prepare accordingly would be nice.
   You can give Creators a headsup (example: Sub Price changes) so why can't you give users a headsup?

   Sincerely,
   Raghnal

   Hi.

   As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

   You drop unannounced updates
   --> Example would be the /me change

   You don't reply to userfeedback (aside from incredibly broad statements)
   --> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
   --> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

   You force random users into beta… more

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7. Implement the ability to rate and leave feedback on a streamers channel

   Streamers are basically considered merchants/businesses and I think that viewers should be able to leave reviews and general feedback on their channel.

   3 votes

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8. Add an error code search on help.twitch.tv

   When we get error codes, it's inconvenient to always have to tweet about the error or have to rummage around the net for the codes meaning. help.twitch.tv's search doesn't give full explanation of codes and some don't appear at all. There should be a database search for directly looking up every error code on the site.

   3 votes

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9. Creator assistance with customer service in exchange for New Community Showcase channel.

   Why not recruit smaller creators to help filter some of the work through, by enabling just a category stamp to which department this should be directed to.

   In doing this, they could use a dedicated Smaller Community Showcase channel. Which could be built on the premise of helping new creators in establishing their brand, and moving forward.

   All in all, it could help the flow in being able to provide a better customer experience, while also giving tools to those looking for other ways to help promote their content.

   2 votes

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10. Live support for tech issues

    We've been having an audio issue that has prevented us from streaming for two days. There is no direct way to get quick technical advice. There should be a line to call and speak with a live technician who is knowledgeable on common glitches and fixed, particularly since Twitch is such a buggy platform.

    2 votes

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11. warzone 1

    There is no Warzone 1 and warzone 2 separation on the games.

    This does not make sense, we have the following categories, call of duty modern warfare (2019) we have modern warfare II and we have warzone. Why dont we have warzone 2? Its a totally different game.

    This makes sense if activision does not want people to know how much people is watching the previous game. This is the only thing that makes me think its implemented this way, if its true this is not a honest move at all from twitch

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12. Problem: Plattformen vergeben Verifizierungsabzeichen an automatisierte Bot-Konten, die keine echten Personen sind und somit keine Mobilfunk

    Problem: Platforms give verification badges to automated bot accounts that are not real people and thus cannot sign mobile contracts. This leads to confusion and misleading of users and questions the authenticity of actually verified accounts.

    Proposed solution: Platforms should have clear and transparent policies for awarding verification badges and ensure that only real people with a mobile contract are verified. Clear distinctions should be made between real people and automated bot accounts, e.g. by using different symbols or colours for verification badges.

    Platforms should also ensure that automated bot accounts cannot be confused with verified accounts. One possibility would be to use unique names or identifiers for bot accounts that differ from real user names.

    Another important point is to educate users about the differences between real people and automated bot accounts and about the verification criteria. Platforms should inform users about how verification badges are awarded and what requirements must be met in order to be verified.

    Finally, platforms should ensure that the awarding of verification badges is regularly reviewed to ensure that they are only awarded to genuine individuals with a mobile contract. If automated bot accounts are verified despite all measures, platforms should act quickly and revoke the verification.

    in conclusion, it remains completely unclear for the user and for streamers whether a verified account is a real person, because it is already clear that bot accounts can also receive a certified badge via a mobile phone number. Thus, the entire concept is completely misguided and loses the basic principle of trust.

    Problem: Platforms give verification badges to automated bot accounts that are not real people and thus cannot sign mobile contracts. This leads to confusion and misleading of users and questions the authenticity of actually verified accounts.

    Proposed solution: Platforms should have clear and transparent policies for awarding verification badges and ensure that only real people with a mobile contract are verified. Clear distinctions should be made between real people and automated bot accounts, e.g. by using different symbols or colours for verification badges.

    Platforms should also ensure that automated bot accounts cannot be confused with verified accounts. One possibility would… more

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13. Give your customer service a phone number to call.

    I've been trying to find this one person to block them due to them gifting me a sub to a channel I personally don't approve of. I can't find them and I was hoping to be able to get in contact with someone from Twitch.tv HQ to remove the gifted subscription and to help me block the person.

    1 vote

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14. Overall Experience

    Okay, 1) I don't like how the "suggested channels" show up on the desktop website. It's usually the "more popular" channels and channels I'VE ALREADY WATCHED. Don't say "We might think you'd like this channel." If I"VE ALREADY WATCHED IT. I like how the mobile app is set for it.
    2)Where is the feedback button? I shouldn't have to look in "Settings" or check other menus, click on "Help" and then search for Feedback. Good or bad, let US TELL YOU WTF IS GOING ON.
    3) The amount of ads you've tossed in is cancerous
    4) F Amazon
    5) It'd be nice to have a link to see all of the channels I follow so I can see them all, weather they are online or offline. I can't click "Followed channels" like you can on the mobile app. Instead on the desktop website, I have to click "see more" ...oh not the ones I wanted to see..."click to see more" nope...still no there. I don't really expect any changes because Amazon is so bit that they don't really care.

    Okay, 1) I don't like how the "suggested channels" show up on the desktop website. It's usually the "more popular" channels and channels I'VE ALREADY WATCHED. Don't say "We might think you'd like this channel." If I"VE ALREADY WATCHED IT. I like how the mobile app is set for it.
    2)Where is the feedback button? I shouldn't have to look in "Settings" or check other menus, click on "Help" and then search for Feedback. Good or bad, let US TELL YOU WTF IS GOING ON.
    3) The amount of ads you've tossed in is cancerous
    4) F Amazon
    5) It'd… more

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15. Phone number

    I feel like when users are dealing with a suspension or ban twitch takes forever to notify users of updates on their suspension appeal or ban appeal. I feel like if twitch created a contact number that was only for suspension appeal updates then that will help the user get clarity better, instead of waiting a very long time.

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16. You never replied to my update reply to your admin as they gave incorrect info

    You replied with incorrect info (see link below) so I made a reply on user voice but you never got back to me which is just plain rude! Also I would use the contact support to let you know but your bot is too stupid to understand me.

    https://twitch.uservoice.com/forums/934332-customer-experience/suggestions/45784861-report-admins-closing-ideas-bug-reports-when-they

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17. Explain to Streamers the impact of Twitch tests on their Subscribers

    Just ran in to a problem giving bits to a streamer I support in England. Took me 45 minutes to figure out it was your test with Direct Giving. Since he's participating I couldn't give him bits ... or play his Sound items for bits. It was frustrating ... on top of that I don't like the idea ... He didn't even know why it wasn't working for me!

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18. Twitch Support Recommendation

    I am posting this show the need for additional Twitch support. I recommend that Twitch develops a call center for escalation support or even to support content creators. Sometimes, email messaging or posting boards can limit the discovery of complex issues. I have worked customer service and have seen the benefits of having additional support channels. I would be happy to give feedback or suggestions in any way.

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19. Did someone say sanctions? ...doubt it

    Tonight, a favorite streamer of mine raided a Russian musician that improved this smooth looping jam for hours! I was impressed as *. Yet, when I felt the urge to tip the dude, I got this message... "Twitch has stopped it's payouts to Russian-based streamers." 4fuxake!
    
    I worked for Oil and Gas my whole career - specifically, Enron before it went belly-up. I created PowerPoint presentations for Ken Lay, himself. * Cheney was IN the conference room for one of those slideshows. So, really, I have fewer 'Degrees of Separation' from Putin than this RAD Russian musician does!! Yet, HE has to suffer because of Putin's recent aggression?!? Come the **** on!
    WTF Twitch/Amazon/whomever?!? I'd like to give you the benefit of the doubt and say this has something to do with recent government sanctions, but I'm pretty sure it's just post-incident reactionary ********! Anyway, as I've said in emails to you before... DO BETTER! --- rant over.

    Tonight, a favorite streamer of mine raided a Russian musician that improved this smooth looping jam for hours! I was impressed as *. Yet, when I felt the urge to tip the dude, I got this message... "Twitch has stopped it's payouts to Russian-based streamers." 4fuxake!
    
    I worked for Oil and Gas my whole career - specifically, Enron before it went belly-up. I created PowerPoint presentations for Ken Lay, himself. * Cheney was IN the conference room for one of those slideshows. So, really, I have fewer 'Degrees of Separation' from Putin than this RAD Russian musician does!! Yet,… more

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