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Customer Experience

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Customer Experience

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13 results found

  1. I've been streaming on Twitch as my main source of income for almost 4 years now, and for the most part, I love the platform. I like additional emotes you've supplied us with, I like the quality of the service and most of all I like the sense of community.

    I'm not a massive creator by any means, but I've seen this pattern plenty of times before, with Patreon, Mixer, and Insagram to name a few.

    A company is founded to give content creators a place to thrive. Creators come to the platform and for a while, they do thrive,…

    12 votes

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  2. The system already in place for cases is horrendous. Twitch Support on Twitter can't always answer questions given by their guidelines page and a lot of the time cases get closed without an actual reply.

    Please provide a better messaging system so we can actually talk and voice our opinions for the higher ups, especially with sensitive matters such as legalities for music and fair usage on media as well as problems with accounts.

    7 votes

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  3. How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

    I myself have long thought and wondered why Twitch does not have its own Discord partner server.

    Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner…

    4 votes

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  4. Hi.

    As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

    You drop unannounced updates
    --> Example would be the /me change

    You don't reply to userfeedback (aside from incredibly broad statements)
    --> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
    --> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

    You force random users into beta…

    4 votes

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  5. Streamers are basically considered merchants/businesses and I think that viewers should be able to leave reviews and general feedback on their channel.

    3 votes

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  6. What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.

    Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
    https://help.twitch.tv/s/article/how-to-provide-feedback

    Here is my bug report too just in case, (Changing password)

    Extra Information:
    - United States
    - Vivaldi (Chrome based)
    - Error message = "That password is to easy to guess"

    I would also like to add in some extra info about…

    3 votes

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  7. When we get error codes, it's inconvenient to always have to tweet about the error or have to rummage around the net for the codes meaning. help.twitch.tv's search doesn't give full explanation of codes and some don't appear at all. There should be a database search for directly looking up every error code on the site.

    3 votes

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  8. Why not recruit smaller creators to help filter some of the work through, by enabling just a category stamp to which department this should be directed to.

    In doing this, they could use a dedicated Smaller Community Showcase channel. Which could be built on the premise of helping new creators in establishing their brand, and moving forward.

    All in all, it could help the flow in being able to provide a better customer experience, while also giving tools to those looking for other ways to help promote their content.

    2 votes

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  9. We've been having an audio issue that has prevented us from streaming for two days. There is no direct way to get quick technical advice. There should be a line to call and speak with a live technician who is knowledgeable on common glitches and fixed, particularly since Twitch is such a buggy platform.

    2 votes

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  10. You replied with incorrect info (see link below) so I made a reply on user voice but you never got back to me which is just plain rude! Also I would use the contact support to let you know but your bot is too stupid to understand me.

    https://twitch.uservoice.com/forums/934332-customer-experience/suggestions/45784861-report-admins-closing-ideas-bug-reports-when-they

    1 vote

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  11. Just ran in to a problem giving bits to a streamer I support in England. Took me 45 minutes to figure out it was your test with Direct Giving. Since he's participating I couldn't give him bits ... or play his Sound items for bits. It was frustrating ... on top of that I don't like the idea ... He didn't even know why it wasn't working for me!

    1 vote

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  12. I am posting this show the need for additional Twitch support. I recommend that Twitch develops a call center for escalation support or even to support content creators. Sometimes, email messaging or posting boards can limit the discovery of complex issues. I have worked customer service and have seen the benefits of having additional support channels. I would be happy to give feedback or suggestions in any way.

    1 vote

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  13. Tonight, a favorite streamer of mine raided a Russian musician that improved this smooth looping jam for hours! I was impressed as *. Yet, when I felt the urge to tip the dude, I got this message... "Twitch has stopped it's payouts to Russian-based streamers." 4fuxake!

    I worked for Oil and Gas my whole career - specifically, Enron before it went belly-up. I created PowerPoint presentations for Ken Lay, himself. *
    Cheney was IN the conference room for one of those slideshows. So, really, I have fewer 'Degrees of Separation' from Putin than this RAD Russian musician does!! Yet,…

    1 vote

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