27 results found

1. Twitch Manager Contacts

   We want to know who our twitch managers are, and an easy way to contact them, either via discord, or email. More transparent way to chat with our questions, not only for the big streamers, but also for the minorities from small countires like Bulgaria and such. We love the platform, we just want to be in touch with the people responsible for our region.

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2. Increased transparency regarding platform wide buisness decisions

   I've been streaming on Twitch as my main source of income for almost 4 years now, and for the most part, I love the platform. I like additional emotes you've supplied us with, I like the quality of the service and most of all I like the sense of community.

   I'm not a massive creator by any means, but I've seen this pattern plenty of times before, with Patreon, Mixer, and Insagram to name a few.

   A company is founded to give content creators a place to thrive. Creators come to the platform and for a while, they do thrive, making profits for themselves and the company. But at some point, something changes. It could be the shareholders demanding more, like with Patreon, or, it could be a buyout as it was with Mixer and Instagram.

   The reason is important, and I don't want to gloss over that. I think the Amazon buyout has a lot to do with this. But the end result is always the same: the creators that made the platform what it is are the ones who are hurt.

   I REALLY don't want to see twitch go the way of Mixer, but people do see the revenue cut for partners, the increased pushing of ads and other attempts to squeeze both creators and viewers for all they're worth, and while it may increase profits short term, in the long term, it significantly damages the sustainability of the service. If twitch weren't a subsidiary of Amazon, you would see its stock plummet from these decisions.

   That's why I'm asking for increased transpareny in decision making. If we really are "in this together" we deserve cost breakdowns, and to know if Twitch as a service is losing money for Amazon and if it's at risk of being shut down. That's the only reason I can see justifying this level of blatant disregard for creators' needs on the platform.

   And if this is just Amazon applying pressure, tell us so we can brainstorm solutions! They can handle the bad PR much better than twitch can at this point.

   I've been streaming on Twitch as my main source of income for almost 4 years now, and for the most part, I love the platform. I like additional emotes you've supplied us with, I like the quality of the service and most of all I like the sense of community.

   I'm not a massive creator by any means, but I've seen this pattern plenty of times before, with Patreon, Mixer, and Insagram to name a few.

   A company is founded to give content creators a place to thrive. Creators come to the platform and for a while, they do thrive,… more

   19 votes

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3. Better messaging system for creators to contact Twitch staff.

   The system already in place for cases is horrendous. Twitch Support on Twitter can't always answer questions given by their guidelines page and a lot of the time cases get closed without an actual reply.

   Please provide a better messaging system so we can actually talk and voice our opinions for the higher ups, especially with sensitive matters such as legalities for music and fair usage on media as well as problems with accounts.

   7 votes

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4. Twitch Community Discord Server

   How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

   I myself have long thought and wondered why Twitch does not have its own Discord partner server.

   Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner status from Discord. This also gives Discord additional features.

   What could you do on the Twitch Discord?
   In my opinion, Discord should primarily be a place for the community, which means that Discord should not be used for support, help or questions. (This means that there is no 2nd support center of Twitch officially).
   Of course, the users can and should also somehow answer each other questions. But in general there could be a leveling system, chats with certain topics as direction like chat-moderation or twitch-bots and so on. In general, the Discord should also internalize the updates of Twitch. That means a category where users are also informed about new features and changes on Twitch.

   In general, a Discord is perfect to consolidate and bring together a target direction. I offer my help for the whole process, should the proposal be accepted or put into edit.

   Greetings Paul

   How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

   I myself have long thought and wondered why Twitch does not have its own Discord partner server.

   Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner… more

   4 votes

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5. Bug Report

   What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.

   Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
   https://help.twitch.tv/s/article/how-to-provide-feedback

   Here is my bug report too just in case, (Changing password)

   Extra Information:
   - United States
   - Vivaldi (Chrome based)
   - Error message = "That password is to easy to guess"

   I would also like to add in some extra info about the bug.

   • The password being used is 70 characters long. (Regardless, still happens with less characters)

   • The password gen that made the password can be found here: https://github.com/therealOri/PassGen

   • The password generator makes passwords with unicode, greek, korean, russian, portuguese, numbers, and english letters/characters. (soon to be many more).

   • I have found out that certain symbols and potentially any language other than english makes this bug happen. I assume it's the certain symbols that break it more so, as it'd be dumb to freak out/break over other languages being used.

   TLDR;
   When changing your password to something really long and complex that happens to have certain symbols and languages, it breaks and says that it is to easy to guess, when in reality..that is not possible.

   What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.

   Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
   https://help.twitch.tv/s/article/how-to-provide-feedback

   Here is my bug report too just in case, (Changing password)

   Extra Information:
   - United States
   - Vivaldi (Chrome based)
   - Error message = "That password is to easy to guess"

   I would also like to add in some extra info about… more

   4 votes

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6. More transparency in decisionmaking

   Hi.

   As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

   You drop unannounced updates
   --> Example would be the /me change

   You don't reply to userfeedback (aside from incredibly broad statements)
   --> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
   --> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

   You force random users into beta versions of your website without giving them a chance to back out.
   --> I was a victim to this a while ago, when you tried out the personalised Followed Channels list that would sort them by "preference". I asked half a dozen times over the course of 3 weeks to please be removed from that Beta, even posted in here. Barely ever got answers from you and definitely no solution.

   I know developing stuff is hard. And Twitch is your baby. You don't want us cranky people tell you what to do with your baby. That's fine.
   But asking for our opinion at least a couple times BEFORE and not after the fact would be an incredible step towards transparency.
   Just as "giving us a heads up" before dropping changes, so we can prepare accordingly would be nice.
   You can give Creators a headsup (example: Sub Price changes) so why can't you give users a headsup?

   Sincerely,
   Raghnal

   Hi.

   As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

   You drop unannounced updates
   --> Example would be the /me change

   You don't reply to userfeedback (aside from incredibly broad statements)
   --> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
   --> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

   You force random users into beta… more

   4 votes

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7. Customer support

   The twitch support page is really bad. I can't categorise my problem, I would love a live chat with someone from the support team or maybe even an AI. It is really poor website design, the pages are not findable. It is overall just really bad and I expected much more from Twitch. I still have my problem on twitch and I don't know how to solve it or where I can solve it. 1 out of 10 experience for me. Just dissapointing...

   3 votes

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8. Typo "© 2022 Twitch Interactive, Inc." in footer

   On all pages after the area /p/ contains "© 2022 Twitch Interactive, Inc." in the footer section, I presume 2022 should be 2023.

   Example: https://www.twitch.tv/p/en/company/

   As you can see it's correct on the dev sub domain: https://dev.twitch.tv/

   3 votes

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9. Verified accounts

   People who already have Twitch Prime should be automatically given verified account status. Amazon already has the information about the viewer through their prime subscription. This should be a simple matter since Twitch is linked to the customers Amazon to give customers Prime inside of Twitch. This would simplify verification for many viewers of Twitch and expose less personal data to potential hacks.

   3 votes

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10. Vet the emails so they don't look like spam

    This is probably not a regular issue, but the last email I got from you guys had some error which made it look like complete spam when viewed from the iPhone default email client. There should be someone in the process to look over this since it's such a large mass email.

    Here's what I saw: https://i.imgur.com/3zTDHLJ.png

    3 votes

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11. tribute channel

    Make a Tribute channel that plays vod's from reckful and other fallen creators that no longer live on a rotation or random playlist that we can tune in to and enjoy.

    3 votes

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12. copyright moderation

    I agree that at the very least affiliates should have some sort of access to admin live support.

    I am constantly having my stream sound blacked out. I pay real money every month for my audio and video content how do I stop twitch from ruining my content. and as such ruining the ideas that I am trying to get to my viewers.

    Honestly chat support should be offered and if no one wants the job lets discuss salary.

    3 votes

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13. Implement the ability to rate and leave feedback on a streamers channel

    Streamers are basically considered merchants/businesses and I think that viewers should be able to leave reviews and general feedback on their channel.

    3 votes

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14. Add an error code search on help.twitch.tv

    When we get error codes, it's inconvenient to always have to tweet about the error or have to rummage around the net for the codes meaning. help.twitch.tv's search doesn't give full explanation of codes and some don't appear at all. There should be a database search for directly looking up every error code on the site.

    3 votes

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15. Chat Portal

    so i found out i got shadowbanned yesterday on this account without a proper reason idk maybe i was sending similar messages like a bot trying to be nice to everyone or maybe i accidentally let my demon slip out who might've caused some trouble without my knowledge but anyway i got shadowbanned for something but i don't know what it is arghhh **** anyway im here to do a good deed y'know also if you can hire me for the job and give me a ps4 slim with some psn and a laptop with ryzen 9, rtx 3060 to my address as giveaway or as one of your first employee I'll be so happy XD so i have an idea for you this idea just popped up on my mind just because i got shadowbanned i guess this is an divine guidance leading to my destiny alright im just dragging this too much I'll get straight to the point

    after i got my shadowban yesterday (just listen and keep reading) i was kinda ****** off after i figured out i was banned and i had to wait half a day without chatting to my streamers well once i raised a complaint to twitch support i got tired and unfollowed all the streamers I've been following well i got my reply only 2 and half an hour ago i think you know why i said that anyways

    so here i present to you

    Chat Portal an app or an online web chat portal (like messenger) in which people work as a team to solve issues based on the chatter/streamer complaints directly connected to them like department wise multiple people working on a team for a project in one department ofcourse you should pay them for working you can divide it into 2 parts day shift and night shift so we can manage 24/7 Saturday's and Sunday's you can give gaming weekoff or something :p by doing this we can get closer to our community too y'know it's just an idea since so many viewers out there this will pull more crowd in and gaming will become a thing in mainstream or something who knows haha just saying but the main issue is how will you pay the chatgods! :p i think i have an idea for that also i might not be right this time but y'know viewers watching a channel pays money to streamers i guess? you can use that like ok nevermind both are not similar
    so I'll give a clearer version

    you can let them reedem gift cards or in game items with their workpoints for completing tasks(chatter/streamers solved queries) also you can give them a weekly/monthly checkout or a regular work like payment y'know they say do it big or don't do it XD

    just think it through also if you like my idea and genuinely think its good take it up to the top and finally don't forget about my request TvT

    btw feel free to give suggestions in the comment section below

    thank you

    so i found out i got shadowbanned yesterday on this account without a proper reason idk maybe i was sending similar messages like a bot trying to be nice to everyone or maybe i accidentally let my demon slip out who might've caused some trouble without my knowledge but anyway i got shadowbanned for something but i don't know what it is arghhh **** anyway im here to do a good deed y'know also if you can hire me for the job and give me a ps4 slim with some psn and a laptop with ryzen 9, rtx 3060 to… more

    2 votes

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16. acknowledge reports for broken viewcount

    i've had more days with viewcount glitches than i have without. today i was having atleast 8+ in chat consistently but viewcount dropped to 4 and i can't report the issue. any reporting of the issue gets met with an automated email essentially saying "you're too dumb to understand the difference between viewcount and chat list" even with pictures showing there's an issue.

    2 votes

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17. Creator assistance with customer service in exchange for New Community Showcase channel.

    Why not recruit smaller creators to help filter some of the work through, by enabling just a category stamp to which department this should be directed to.

    In doing this, they could use a dedicated Smaller Community Showcase channel. Which could be built on the premise of helping new creators in establishing their brand, and moving forward.

    All in all, it could help the flow in being able to provide a better customer experience, while also giving tools to those looking for other ways to help promote their content.

    2 votes

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18. Live support for tech issues

    We've been having an audio issue that has prevented us from streaming for two days. There is no direct way to get quick technical advice. There should be a line to call and speak with a live technician who is knowledgeable on common glitches and fixed, particularly since Twitch is such a buggy platform.

    2 votes

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19. ykb5805

    트위치에 문의하기위해 많은 정보를 찾아봤었습니다. 그러나 다른 플랫폼이나 다른 기업들에 비해 문의에 대한 접근성이 너무 떨어진다고 생각이 듭니다. 지원팀에 연락하기(https://help.twitch.tv/s/contactsupport?language=ko)에 접속했을때도 사람들이 많이 할만한 질문들을 가이드라인으로 정해놓았을 뿐 그 외의 질문들은 일절 할수 없게 되어있습니다. 또 설명 또한 한글을 지원하지 않습니다. 지금 이 글을 쓰고 있는 페이지도 한국어로 설정했는데도 거의가 다 영문입니다. 전화문의나 이메일 문의, 채팅문의로 직관적인 문의가 가능해 졌으면 좋겠습니다. 중고물품 거래사이트도 전화, 채팅, 이메일 문의가 가능합니다. 그런데 왜 트위치는 이런 까다로운 방법을 고집하는것인지 의문이 듭니다. 이런 접근성이 떨어지는 고객지원이 개선될수 있으면 하는 바람으로 글을 남기게 되었습니다. 만약 제가 찾지 못한 문의 방법이 있다면 알려주시면 감사하겠습니다.

    1 vote

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20. Give your customer service a phone number to call.

    I've been trying to find this one person to block them due to them gifting me a sub to a channel I personally don't approve of. I can't find them and I was hoping to be able to get in contact with someone from Twitch.tv HQ to remove the gifted subscription and to help me block the person.

    1 vote

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