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Customer Experience

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Customer Experience

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73 results found

  1. I'd love to have some control over the recommended channels section in the sidebar. I see the same channels in that section and I don't like them all, I'd not miss anything if this section never existed. I think if users had an ability to exclude channels from this section, it would bring in much better user experience to the platform and more exposure to other streamers.
    My solution would be just a tiny X button on the right, after the streamer's name and viewers count.

    12 votes

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    3 comments  ·  Other  ·  Admin →
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  2. Stop changing/translating category names like 'JUST CHATTING' to 'CONVERSACIONES'. Have no sense in language terms.

    3 votes

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  3. When browsing Twitch, we should be able to hide streams based on the tags associated with the stream. I'm tired of seeing things I don't want to. Tag filtering takes advantage of technology you've already implemented so it should be an easy lift.

    2 votes

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  4. Blocking should actually block people like all other social platforms. If I block a user, their stream still shows up in the list if I browse anywhere other than recommended and I can usually still click their streams. Upon researching this, they can also still see me at times too. Blocking seems pointless if you can't truly, fully block someone and have zero visibility between them and you.

    3 votes

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  5. Whenever I land on Twitch the landing page contains many female streamers with their breasts mostly exposed or them clearly showing off their rear ends.
    I come to twitch to watch people stream video games, while I understand that you as a platform support other types of IRL streaming it is a shock to never click on this content and you keep pushing it over and over again. To be quite frank it looks like *********** and has me weary to open Twitch anywhere outside of my home if people might be looking over my shoulder.
    Please add an option…

    8 votes

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  6. I would like to, as an owner of a chanel can do, to block a chanel and never see it again, not even recomended.

    2 votes

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  7. Customer service does not read my issues - they give some generic response that has absolutely NOTHING to do with my issues.

    2 votes

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  8. At the beginning of each month, Twitch currently displays for each user a "round up" of stats for the month, how many of that streamers streams a user attended, how many watch-hours they have, how many messages were sent, but I would also like to see a Contributions page, where a user can see some admittedly estimated statistics of their potential monetary contributions to a channel. Something like "You threw 1380 bits in April! You've been subscribed for 39 months, WOW!" or "Your Turbo Membership resulted in 3.98 in estimated ad revenue this month! So generous!"

    In my opinion this…

    2 votes

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  9. Whispers are now completely broken thanks to required phone verification!

    Twitch now requires phone verification to send a whisper to anyone, regardless of previous whisper history, or anything else logical.

    Since phone verification is never going to happen for me, I can never reply to any whisper I receive now.

    And I cannot turn whispers off.

    So, people keep whispering me to get help with things, and I have no way to tell them I can't even reply to them.

    If Twitch is not going to allow some sort of other account verification, or security settings, then Twitch should give…

    2 votes

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  10. I think twitch is being horribly inconsistent on its banning practices. It's bad enough you ban channels "by mistake" as that really throws the moderators into chaos. Worse, you ban channels based on random snitches who either are just trying to cause trouble or are trying to eliminate competition.
    I also don't like this policy of banning for "copyright violation". There are channels you don't touch that are showing more recent stuff that channels you've removed. Frankly, since these channels are generating ad revenue for you and nobody is downloading the content, I don't believe copyright is an issue, especially…

    2 votes

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  11. TOS Updates should point out what has changed. Since every website and its mother sends out those emails, there's just no way I can read through all that trying to see what changed. Can't remember pages & pages of dry text, either. The changes should be highlighted with some color. Give us all a break!

    2 votes

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  12. The sidebar UI design is really bad. Currently I have to stick with the sidebar and it doesn't work on far right. Is frustrating to use dexterity to catch with your mouse the sidebar. In fullscreen on web it should automatically click on sidebar when you go to the righest area of the sidebar. The sidebar is very annoying.

    2 votes

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  13. Add additional live volume sliders for the different audio tracks (Same audio tracks that VOD's have) so viewers can turn up or down the music. voice or game independently. Allows the users to have a full controlling experience of the streams they enjoy. Maybe some people are hard of hearing and wish for the music to be turned off or the game down so they can hear the streamer

    1 vote

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  14. "Search Tags"
    Why are you allowed only one Search Tag instead of multiple tags? It would be better if multiple tags are allowed like how streamers list multiple tags on their platform.

    1 vote

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  15. You need to add "Street Drivin'" and "Hard Drivin's Airborne" from Atari to the list of games you can select to stream. They were almost fully finished prototype arcade machines and I just fixed bugs in them on MAME and made them way more playable and Street Drivin' is now fully working and i got rid of major steering wheel bug in both of them and just 1 minor bug left in Airborne now but i think it might only be fixable through a game source code modification. They are IMO the best in the Hard Drivin' / Race Drivin'…

    2 votes

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  16. Please add the option to mute the streamers voice. Some of us just want the opportunity to enjoy the gameplay without the conversation, monologue, personal stories, etc.

    2 votes

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  17. Change the twitch app back to how it used to be the new update is garbage why would anyone want twitch to look like tiktok this was the worst update I've ever seen for an app ever

    1 vote

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  18. When one of the people you follow on twitch host someone else, that channel should show up in the recommended channels.

    2 votes

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  19. Gostaria de sugerir a equipe de suporte da Twitch que habilita-se novamente a pesquisa de usuários que tiveram suas contas invadidas e depois recuperadas. Recentemente notei que após minha conta ter sido hackeada, após a recuperação dela, ninguém encontra mais o meu canal na Twitch, ele não é recomendado e você também não consegue encontrá-lo na barra de pesquisa. Gostaria que o suporte resolvesse isso.

    1 vote

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  20. Categories are so important to drawing in new viewers. My channel is focused on the classic DOOM game. The DOOM categories need to be cleaned up. The most common one used for classic DOOM is DOOM-2016. Instead, I recommend you consider consolidating the DOOM channels into DOOM-CLASSIC and DOOM-MODERN. Thank you!

    3 votes

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