I was recently banned for my username, I think it’s a fair ban although the word in my name is tos friendly. I posted my appeal about a week ago. Today my friend tells me she was banned for having the same word in her name, she was watching twitch while it happened, she was told to change it, she did, immediate unban. Not only am I confused with your system of determine who gets a second chance or not but your “appeal portal” doesn’t give me any information except the date I was banned and reason. One person can be immediately let go with a name change another gets a “pending” sign for a week. Your support center doesn’t allow me to email anyone or ask for help because I’m constantly redirected to the appeal center that DOESNT HELP ME!!! >:( I’m dying to get back to twitch, I’ve made so many friends in communities and spent a lot of money on donating to streamers. Please help a brother out over here. Not looking for my ban to be checked into, just giving feedback on my frickin user experience. Emailing from my unbanned user, I hope I’m not breaking tos.

Could we get a live support system for streamers? Or a support platform where we can follow up on our submitted ticket?
As a streamer i've been a victim of trolling and as a result i got a ban of a week. I had no opportunity to defend myself in that matter and i had to guess what i did wrong. I've submitted an appeal, but after more than a month still haven't received an answer.
There is a large group of people tricking streamers into saying things and then report them for no reason. I know a couple of streamers who are considering switching to an other streaming platform (youtube) as a result of that.
I love twitch, but you have to do something and improve your support for streamers, especially for the little streamers and affiliates.

Thank you.

It is clear there is no standard level of support, or even support levels. There is not even a way to put in complaints, when support is basically non existent. No one is being held responsible for the level of support they give, and this is clear when you see the legitimate complaints on forums, discussions, and even here. Support needs to be overhauled and staff need to be held to a level that is acceptable, and when it falls out of this acceptable level. There needs to be ways for it to be reported, and brought back to acceptable levels. Cause at the moment, in my own experience and reading others. Waiting over 1 week to 1 Year for a support Email to be answered, and not even correctly answered. It is unacceptable for any company that offers support, to not only allow this to happen. But what makes it worse is that the only way to report this, is to contact partner streamers who have contacts within twitch. This whole support system has no standards and it is very evident that their is no one being held accountable.

The support person who wrote to my e-mail address berkumur45@gmail.com. Whoever it is, fire them as soon as possible. I wanted to get my 404drug account back. I forgot my password. I submitted a ticket to Twitch Support as I got a verification failed warning when I wanted to get my account back with my phone number. A response was made, but he said that although he gave all the information, it was not proven that I was the owner of the account. I told him what other information I could give him. He closed the issue and said he couldn't help. I replied, he didn't look. I also reached out to Amazon support team. I was contacted live on the phone. The lady working in customer support helped me with what to do and she also uses Twitch. As proof, I posted a photo of my Amazon prime and Twtich account being linked. And they sent me a payment receipt that I paid for. Remove the "I'm not a robot" nonsense from your site. This is my first suggestion. My second suggestion is to set up a support team over the phone like Amazon and talk to you live and ask for help. My third suggestion is to not have people who treat their customers the way they treat me. Dismiss if necessary. Service is important to me. You should also serve, if I have a problem, you have to solve it. Yes you have to. If I go to your site and subscribe to publishers, if I see your ads, you should help me. That's all I have to say. I'm sure Twitch took that into account.

I'm a viewer who was enjoying the broadcast on Twitch.
I remember what Twitch said when adding Hottub streaming to the category.
You mentioned,
"being found to be SEX_Y by others is not another rules, and Twitch will not take action again, or any one on our service, for given attention."

But I don't think this standard applies equally to all streamers.
it's generous to 'Big' western streamers and is applied harshly to relatively small channels.
In particular, many female streamers who use dance as their main content are suffering damage, such as being intimidated by these ambiguous regulations and being sanctioned.

I would like to question whether streaming indoors with clearly artificial devices(to avoid guidelines) with bikinis, or performing auditory sexual satisfaction with licking artificial ears attached to the microphone is less sexual than dance streaming.
The actions according to Twitch's TOS and Community guideline are clearly disappointing, ambiguous, and somewhat discriminatory to me.

If you judge that dancing with outfit what cared community guideline is a sexual behavior, does Twitch think it is positive to suppress streamer's creativity?

Twitch's ambiguous sanctions could raise many issues, especially for small streamers, and will be a discriminatory case and an opportunity to make their streaming passive.

Hello, I have sent information since the 8th of november to uplift the hold of my payments. Ive gotten 1 email that one of my cases has been closed due to replicates. I have also received one mail that said that my ticket was forwarded to the appropriate team. Why when i check my cases does it say that that specifical case has been resolved while i was promised a review of my documents? Im still here going in the second month of no payments due a problem thats on you guys side. I EXPECT HELP BECAUSE TWITCH DOESNT REACH OUT TO ME PLEASE HELP.

Wasnt overly clear on where to put this but in a way accessibility felt right if you read through as it's about supports accessibility itself. So I myself and a few others I know have reached out to support with various questions as to how something works, if theres a functions for something or how do to something after exhausting their forums, other sources or walkthroughs. To see a generalized copy and paste response anytime to these things after expressing lack of answers found exactly where they point you to is to put bluntly pathetic. Twitch support seems to have no motivation at all in responding to, or even acting like they want to help you out with an issue. Take what leading customer service departments have done over the last 10 years and scrap the copy and paste responses and links to forums. Have people sit down, read the questions or concerns and then look into before responding so they have real answers. People will gladly wait longer for real person to person help over quickly being addressed and sent along with no real help most times. I've Inquired twice myself today in clear detail as to what I was doing and if it would mess up my audio because I cannot get the audio to work but otherwise worked fine. I explained it otherwise worked fine, only when I do certain things my audio stops. I asked if these steps or setups in theory blocked the audio from actual being registered and so on. I stated I looked into forums, support posts, previous people's questions and troubleshooting all to no answers for my question and issue found. I was then given a generic troubleshooting link which I had been to, got a general copy and paste response and zero help past what I've already done after stating I had. Upon clarifying I've done all this and covering my point of question again. Then stating I had done or gone through all these things and asking again my questions of does this way just simply not work... I was again reached out to with a generic response clearly missing the questions all together. Its honestly quite sad to see a team that preaches respect, cooperation and a help eachother out attitude send me a generic link that was not useful at all twice while avoiding any thing actually written politely and clearly. I'm not the most tech savvy person but I'm far from clueless and asking an outright questions of ex: what's 2+2? And jsut being sent a math info link stating what different math types are like multiplication and subtraction clearly doesnt address the answer is 4.