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Customer Experience

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  1. I received a suspension and made a ticket 2 months ago. No response. Does it really take over 2 months to respond? Like even an automated response? Really?

    I made an appeal about a month ago, also no response. I really have no clue how I am supposed to get help. Like why do you even have a support site? There is nothing helpful or supportive about it! No humans view your tickets. Just literal automations that copy and paste useless information.

    1 vote

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  2. 2 votes

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  3. Faster Customer Support waiting for Account getting unbanned since 4 Weeks and no Respond to my E-Mails

    1 vote

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  4. I was recently banned for my username, I think it’s a fair ban although the word in my name is tos friendly. I posted my appeal about a week ago. Today my friend tells me she was banned for having the same word in her name, she was watching twitch while it happened, she was told to change it, she did, immediate unban. Not only am I confused with your system of determine who gets a second chance or not but your “appeal portal” doesn’t give me any information except the date I was banned and reason. One person can…

    1 vote

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  5. https://help.twitch.tv/s/article/twitch-chat-badges-guide
    This help article needs an update to reflect:
    - New gift badges
    - Bit Badges over 1M (yes they exist)

    1 vote

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  6. Could we get a live support system for streamers? Or a support platform where we can follow up on our submitted ticket?
    As a streamer i've been a victim of trolling and as a result i got a ban of a week. I had no opportunity to defend myself in that matter and i had to guess what i did wrong. I've submitted an appeal, but after more than a month still haven't received an answer.
    There is a large group of people tricking streamers into saying things and then report them for no reason. I know a couple of…

    1 vote

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  7. It is clear there is no standard level of support, or even support levels. There is not even a way to put in complaints, when support is basically non existent. No one is being held responsible for the level of support they give, and this is clear when you see the legitimate complaints on forums, discussions, and even here. Support needs to be overhauled and staff need to be held to a level that is acceptable, and when it falls out of this acceptable level. There needs to be ways for it to be reported, and brought back to acceptable…

    1 vote

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  8. One is not able to easily get to user voice via Twitch. It behaves like a third party and requires a separate website and permissions? Why not have User Voice more incorporated and able to be found under settings or help sections on Twitch instead? Most people, viewers or streamers dont even know this exists..

    2 votes

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  9. It would be good if the ticket case number is specified when sending an email requesting to complete a survey to find out the user's satisfaction. In a situation in which a user sends several tickets, when receiving this email there is no specific knowledge about which ticket it refers to. Adding the case number to this email and/or its subject would be very useful. (This kind of mail https://i.imgur.com/SnxL9BS.png )

    5 votes

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  10. Have a way for users to submit complaints and have actual response timescales. Currently customer support appears to have no standards and “we can’t provide any insight so I’m closing your ticket” to a reported bug seems to qualify as an appropriate response nowadays.
    Fix your bugged twitch drops system as stuck progress bars seems to be an ongoing issue for years over many different campaigns.

    4 votes

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  11. The support person who wrote to my e-mail address berkumur45@gmail.com. Whoever it is, fire them as soon as possible. I wanted to get my 404drug account back. I forgot my password. I submitted a ticket to Twitch Support as I got a verification failed warning when I wanted to get my account back with my phone number. A response was made, but he said that although he gave all the information, it was not proven that I was the owner of the account. I told him what other information I could give him. He closed the issue and said…

    2 votes

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  12. So, first of all, your help system categories are *, hire people who can help you with that.
    Second, my account is set to "English - UK" hire people who can make sure I don't get served ads in *
    *** French.

    Can't be that hard.

    3 votes

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  13. I'm a viewer who was enjoying the broadcast on Twitch.
    I remember what Twitch said when adding Hottub streaming to the category.
    You mentioned,
    "being found to be SEX_Y by others is not another rules, and Twitch will not take action again, or any one on our service, for given attention."

    But I don't think this standard applies equally to all streamers.
    it's generous to 'Big' western streamers and is applied harshly to relatively small channels.
    In particular, many female streamers who use dance as their main content are suffering damage, such as being intimidated by these ambiguous…

    4 votes

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  14. I cannot find feedback submittal in the main Twitch page and had to Google it.
    It'd be better if it was an option in the three dot dropdown submenu list next to Browse.

    3 votes

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  15. i had to google how to post user feedback so yeah thats not good makes you look like you cant handle it. your new ui sucks cause I'm not an image guy so i cant find the people Ive superscribed to unless i type in their name in the search bar.... not good for dyslectic people who cant type word you jerks....

    5 votes

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  16. not sure what happened, but ever since the twitch data leak, the uservoice does not save login data - i always have to login again even with the save login enabled.

    2 votes

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  17. My son has more than completed his path to partner but twitch has lost his application and he has gotten no reply back there fore he has no option to even apply again. Help! So aggravating! He keeps getting ****** replies from support that tells him to talk to partner support, but you can’t talk to partner support if your not partnered! Help! Please! KidRonnyy is his name!

    2 votes

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  18. Hello, I have sent information since the 8th of november to uplift the hold of my payments. Ive gotten 1 email that one of my cases has been closed due to replicates. I have also received one mail that said that my ticket was forwarded to the appropriate team. Why when i check my cases does it say that that specifical case has been resolved while i was promised a review of my documents? Im still here going in the second month of no payments due a problem thats on you guys side. I EXPECT HELP BECAUSE TWITCH DOESNT REACH…

    4 votes

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  19. Wasnt overly clear on where to put this but in a way accessibility felt right if you read through as it's about supports accessibility itself. So I myself and a few others I know have reached out to support with various questions as to how something works, if theres a functions for something or how do to something after exhausting their forums, other sources or walkthroughs. To see a generalized copy and paste response anytime to these things after expressing lack of answers found exactly where they point you to is to put bluntly pathetic. Twitch support seems to have…

    4 votes

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  20. Respond to people who have their payment threshold "On hold", there are many people who need help with this, we just need to know if we will receive the money or if Twitch can do something removing the money. It's frustrating to see the same email from twitch support solving nothing.

    4 votes

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