Translate Ideas and Comments
Choose language:
There was an error during translation

Customer Experience

How it works:
  • Choose a relevant category for your idea and check to see if any other users have already submitted this suggestion before creating your own
  • Be clear with your suggestion, and provide examples and solutions to the problem you are posing. Suggestions without actionable feedback may be closed without comment
  • Upvote existing ideas, as opposed to creating multiple similar requests
  • Be sure to share your suggestion with others to gain more support!
  • Note: Suggestions are not guarantees that we will take action on an idea. We will try our best to communicate why an idea may not work, but may not always be able to share that information.
If you need help:
This forum is for ideas only. If you need help, please check out our help portal for tons of articles that may answer your questions. If you still need help, you can reach out to our support team in the help portal as well!

Appeals or commentary on suspension decisions, support requests, suggestions disparaging others, and non-constructive feedback will be closed without comment.

Customer Experience

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Il n'y a pas d'aide disponible de la part du support Twitch, seulement des emails/réponses automatiques. Ne serait-il pas possible d'avoir quelque personne dont le travail serait de répondre et aider les utilisateur et createurs de contenu qui le demande? J'ai lu les réponses du support Twitch et elles ne sont pas situationnelles. Chaque problème est différent et nécessite donc une réponse/action différente qu'un système de réponse automatique ne peut gérer. Il est aussi très difficile de trouver et d'accéder au site de support Twitch. Peut-être faire en sorte qu'il soit plus facile de trouver et accéder au support Twitch…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Email Support  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. At the moment twitch support will discriminate against customers. Its happening to me, at the moment. I've given support proof multiple times and they stop responding after I give it. Over 300 tickets made, and 4 appeals all going at once. 2 emotes removed after being found "inappropriate" refused to tell me how. A round ***** in hat was considered "inappropriate"? From my experience, it seems there is no procedure in twitch. That deals with its own employees that are being discriminatory against its customers. As soon as proof is given to a "supervisor" support shuts down, for what I…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Email Support  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. I've been streaming on Twitch as my main source of income for almost 4 years now, and for the most part, I love the platform. I like additional emotes you've supplied us with, I like the quality of the service and most of all I like the sense of community.

    I'm not a massive creator by any means, but I've seen this pattern plenty of times before, with Patreon, Mixer, and Insagram to name a few.

    A company is founded to give content creators a place to thrive. Creators come to the platform and for a while, they do thrive,…

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. I am posting this show the need for additional Twitch support. I recommend that Twitch develops a call center for escalation support or even to support content creators. Sometimes, email messaging or posting boards can limit the discovery of complex issues. I have worked customer service and have seen the benefits of having additional support channels. I would be happy to give feedback or suggestions in any way.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Hi there, I'm the organizer of Cologne, Germany Community MeetUps, Powered by Twitch (meetups.twitch.tv/cologne).

    I would like to request to add Twitch Community MeetUps to the "Events" section in the "Say "Hi" to the Neighbors" article.

    Not limited by their meetups.twitch.tv links, but in addition perhaps using their Discords to engage local streamers to connect with local meetups.

    I think this is a gread added value for Twitch and the Community. Twitch is promoting their community meetups, and increasing attendees. Communitys will find new members in their region.

    Thanks!

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Help Portal  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Please twitch make this platform about gaming again. I am tired of seeing Hot tub, "body painting", and exploitive streams on the front page. I do not even need an account to see this content because it is advertised on the front page. Just think, these streams are not safe for kids who access the website. Please work towards hiding this content behind a category page or remove it from the site all together. Possibly even create a secondary platform for these "content" creators.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. 6 ads in a row when checking out a new streamer?
    Skating on thin ice here twitch

    PS - conflating suggestions and feedback is straight up ********.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Email Support  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Tonight, a favorite streamer of mine raided a Russian musician that improved this smooth looping jam for hours! I was impressed as *. Yet, when I felt the urge to tip the dude, I got this message... "Twitch has stopped it's payouts to Russian-based streamers." 4fuxake!

    I worked for Oil and Gas my whole career - specifically, Enron before it went belly-up. I created PowerPoint presentations for Ken Lay, himself. *
    Cheney was IN the conference room for one of those slideshows. So, really, I have fewer 'Degrees of Separation' from Putin than this RAD Russian musician does!! Yet,…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. It is simple and easy to upvote a UserVoice post, but the only way to give disagreeing constructive feedback is by having to click the comment link and to write a comment.

    While the internet can be a place where the less pleasant side of people can surface under the guise of anonymity, it shouldn't diminish the positive potential constructive feedback even if it is not in agreement to the original post.

    Not all suggestions and feedback is the same experience as others.
    This is only meant to act as a indicator of the feeling within the community in both…

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Let me pay Twitch for priority support/live chat with Staff Team.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Email Support  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Streamers are basically considered merchants/businesses and I think that viewers should be able to leave reviews and general feedback on their channel.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. When you first sign into Uservoice forum it seems a bit dodgy as the warning tells you it's not part of Twitch which is confusing -

    For example I got a link this morning from a charity asking me to vote for their charity on Twitch - I went to vote and when I tried to vote it said do you want to allow access to Uservoice - Uservoice is not part of Twitch.

    Of course this caused confusion and having looked into it I realised it wasn't some kind of scam link (as being not part of Twitch had…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  UserVoice  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Emails are not being read by support so customers are not getting the support they need.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Email Support  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Guys you made a typo here:
    https://help.twitch.tv/s/article/Managing-Roles-for-your-Channel?language=en_US

    it says: "o manage your Roles" instead of "To mangage your Roles"

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Help Portal  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Tech Support that is actually available and knows the tech so they actually help you resolve your issue

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Email Support  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. There needs to exist a method for a user to quickly, possibly at the click of a single link, go from whatever help.twitch.tv page the user is on to www.twitch.tv without having to type the URL in the address bar. Clicking any "home" link takes you back to help.twitch.tv. Once I have answered my question, I would like to just click a link to take me back to Twitches main website.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Help Portal  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

    I myself have long thought and wondered why Twitch does not have its own Discord partner server.

    Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. It's not very clear on the popup that you can select more than 1 option. The Help article stated up to 3 - that should be stated up front on the popup window.

    It would be nice if somehow this could be expanded for constructive criticism as well. There's always room for improvement and it'd be nice to be able to get honest feedback from viewers as well.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Help Portal  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Why not recruit smaller creators to help filter some of the work through, by enabling just a category stamp to which department this should be directed to.

    In doing this, they could use a dedicated Smaller Community Showcase channel. Which could be built on the premise of helping new creators in establishing their brand, and moving forward.

    All in all, it could help the flow in being able to provide a better customer experience, while also giving tools to those looking for other ways to help promote their content.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. I received a suspension and made a ticket 2 months ago. No response. Does it really take over 2 months to respond? Like even an automated response? Really?

    I made an appeal about a month ago, also no response. I really have no clue how I am supposed to get help. Like why do you even have a support site? There is nothing helpful or supportive about it! No humans view your tickets. Just literal automations that copy and paste useless information.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Help Portal  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4
  • Don't see your idea?