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Customer Experience

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Customer Experience

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494 results found

  1. Can you please consider adding the functionality to auto block certain types of streamer (i.e. vtuber, etc)? I have nothing against it and I'm happy others enjoy the content but it's not something I'll ever watch and as you can already filter out certain tags like ASMR, etc this feels like it would take very little to add this functionality. Many thanks for your time and consideration.

    1 vote

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  2. 配信のアーカイブで、コメントがかなり遅く流れてきます(4〜5分くらい遅れてコメントが流れてる)。この点も直して欲しいです

    ・iPhone 18 Pro
    ・iOS27.2
    ・TwitchのVer.31.9
    ・空き容量 360GB程

    1 vote

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  3. I wish i can move and resize streamer cam because sometime they are too big and/or blocking the view i want to see.

    1 vote

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  4. One of the biggest annoyances I have with Twitch Drops that I think drastically needs a re-work, is that sometimes they only have one or two streamers and the drops are unique drops for just that streamer, so the only way to get the drops is to watch that one streamer who is playing that one game. Then you go to the streamer's channel and he's playing a different game with drops off. Then you go another day and the same thing. And another day and the same thing.

    Twitch should make rules with their streamers when offering drops that…

    1 vote

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  5. I must say I was geniunly suprised to find this setting the other day, and I just wanted to say: thank you for that

    personally I'm no fan of the .gifs feature and I'm SO glad it's only for T2 & T3 subs, but I know many people love it.
    so, I'm very happy to have the option to just turn them off.
    thank you Twitch.

    1 vote

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  6. Hi Twitch team,

    I'd like to suggest a feature called Twitch Shuffle that automatically switches between a user's favorite live streamers at a customizable time interval.

    Viewers could select their favorite creators, choose how often to switch streams, and automatically skip anyone who is offline.

    This would make watching Twitch more convenient, help viewers discover new creators, give smaller streamers more exposure, and potentially increase watch time across the platform.

    I believe Twitch Shuffle could be a simple but powerful addition to Twitch that benefits both viewers and creators.

    Thank you for considering my idea!

    1 vote

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  7. The sort/filter dropdown on the Browse page (where you can sort by "Recommended" or "High to Low Viewers").

    I would like Twitch to reconsider its default setting "Recommended" to : High to Low Viewers

    Sorting by "Recommended" vs. "High to Low Viewers" can significantly affect what content gets discovered, and changing the default could have a big impact on the browsing experience.

    As well as tremendously help out new streamers.
    As this setting by default COMPLETELY removes them from all categories.

    To change the default drop down from " Recommended " to " High to low viewers "

    It applies…

    4 votes

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  8. https://link.twitch.tv/AffiliatesFees redirects to https://help.twitch.tv/s/article/affiliate-onboarding-guide#fees , but it should probably redirect to https://help.twitch.tv/s/article/payout-details-faq#fees instead. When I found this link, it was in "For details on payout fees per payment method, click here," so I think it should straight to the list of fees. Plus, its current target (Affiliate Onboarding Guide) doesn't even have a fees section.

    1 vote

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  9. Get rid of the "Shopping" and "Gambling" category. If I wanted to shop, I'd visit Amazon. I come to Twitch to watch people play games, create things, and to have a sense of community. Not to watch scammers shill their terrible products or watch 30 year old techbros attempt to entice kids into gambling. PLEASE. Stop trying to turn things I love into a marketing maneuver.

    1 vote

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  10. I just tried to send a support E-Mail but the form doesn't even let me.
    Why?
    I don't have an ipv4 that it deems correct.
    I could offer an ipv6 but the form doesn't allow me.
    So I cannot reach out if I have problems at all. I hope that allowing both ipv4 and ipv6 helps others who have similar issues. Please upvote if you agree.

    2 votes

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  11. This isn't an idea, just my user experience with what I assume is a recently released feature.

    I received a new message from Twitch in my Notification box. It said: "New to you: discover snowbikemike, a streamer we think you'll love." I've never seen this type of notification before, so I clicked through to his channel, but he wasn't live. I went to his most recent videos to see when he last streamed. I thought I might see that he'd been live 18 hours ago when the notification was sent, but no. His most recent live stream was more than…

    2 votes

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  12. 2 votes

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  13. I had an issue with verifying my email, so the AI chat bot told me to “change it to something random and then change it back” This locked the email and it can not be changed for 24 hours. The chat bot says it can not create a support ticket without a verified email, it can’t give a phone number for live support, and it can’t transfer me to a live chat agent. An inability to escalate to someone who can fix the issue that it helped create seems… not good.

    2 votes

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  14. Currently, Twitch allows creators to send automated Streamer Shouts to broad viewer groups, including non-followers who briefly visited a stream. Because there is no global setting to disable receiving Shouts from channels I do not follow, my only option to stop these unwanted messages is to block the streamer entirely.

    This creates a poor customer experience for viewers and actively hurts creator discovery. I do not want to block creators from my recommendations, but the intrusiveness of receiving inbox Shouts from channels I do not follow forces this outcome. Users should be able to completely disable shouts to reduce push…

    11 votes

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  15. Many times when I have reached to support, the twitter support, email support, and live chat support will give me 3 different responses, sometimes helpful, sometimes not. There seems to be little quality control options and a severe lack of consistency. I would love to see a report button or escalate option for when serious issues arise and the response isn't appropriate. For example I recently reported that several parts of my creator dashboard was non-reponsive and some parts missing entirely. I confirmed that this wasn't an update and something was wrong and when I reached out the response was…

    2 votes

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  16. The popups on the mobile app completely change the viewing experience. Not only do we have to manually close the Subtember notification that appears and covers the top of every stream, a lot of partnered streams have an “Includes Paid Promotion” popup that appears at the bottom of the screen, and instead of disappearing it leaves a gray line across the bottom of the stream where the only fix is to change the orientation of my screen and change it back, or shrink the window and open it again. These popups are unnecessary and ruin the viewing experience.

    2 votes

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  17. I am honestly baffled by " Save your Streak " in the " For you " category. When I watch someone I am interested in what game they are playing. The " Save your Streak " info in the " For you " category removes this information, and even worse the channel is not visible in my " Followed channels " - therefore I cannot quickly and conveniently identify what the streamer is playing at the moment and decided whether I am interested or not. Please either add what game is currently being played in " Save your Streak "…

    2 votes

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  18. Mobile app update: Removing account age and follow date actively protects ban evaders and trolls

    Dear Twitch Support Team,

    I am writing to express my strong frustration regarding a recent mobile app update that completely broke a vital safety feature for viewers.

    Previously, simply tapping a user’s username or profile picture immediately displayed two critical pieces of information: the account creation date and how long they have been following the channel.

    With the latest updates, this panel is completely empty of any useful context.

    Removing these details feels like a deliberate downgrade that actively helps bad actors while leaving regular…

    3 votes

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  19. Recently I submitted a ticket regarding a specific issue that does not appear to have a dedicated section on Uservoice, despite being told in the response e-mail that I must place my question in the right section.

    Since there does not appear to be a matching one, I am forced to pick what is in my opinion the least-worst match, which may still be flagged as invalid.

    Had the response e-mail pointed me in the right direction, I would not have to guess. And what if there is no valid section? Then there would be no way at all to…

    2 votes

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  20. Add back the ability to see follow age, this has the chance to further harassment in small channels with low mod counts, before, regular viewers had the ability to see how long a person had been following and was able to inform if they weren’t following or had been following for such a short time that their behavior seemed suspicious such as trolling or botting, without this ability it makes smaller channels more unsafe

    6 votes

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