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Customer Experience

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Customer Experience

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494 results found

  1. LGBTQ identity labels, particularly “trans” and “transgender” shouldn’t be censored automatically by OBS or Twitch because this implies that being trans or talking about trans issues is something that needs to banned. This makes LGBTQ people feel less welcome on the platform.

    2 votes

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  2. Samsung have release new Samsung Browser for Desktop Windows. When twitch it keep redirect to m.twitch.tv and when open help.twitch.tv it display the browser is not support.

    Please make twitch support with Samsung Browser and not redirect to m.twitch.tv.

    Thank you

    3 votes

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  3. I am a bit dismayed at the "categories" and how they are created and shown. They advertise, as titled, discrimination. For example: You have "black" categaories" and no "white" categories, and the same with "hispanic", you have "lgbqtxzy123+-/pride" categories, yet no "straight" or "heterosexual" themed categories and more ... there is a disparity regarding balance of sex, race, sexual beliefs that is not balanced and quite biased. it is offensive to to see categories that offensive to me without having those that pertain to me as well. should there be a balance, there would be nothing for me to be…

    2 votes

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  4. Currently, the message stating that I do not have permission to co-stream remains permanently visible on the screen. It does not disappear in theater mode or even in full-screen mode. This ends up being quite distracting and, in some cases, blocks important parts of the content, negatively impacting the viewing experience.

    It would greatly improve user experience if this notification could either:

    Automatically fade away after a few seconds, or
    Be dismissible by the user, or
    Not appear at all in theater or full-screen modes

    As it stands, the persistent overlay feels intrusive and reduces immersion while watching streams.

    2 votes

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  5. Currently, there is a SCP: Containment Breach with 75.2k followers but a much smaller SCP Containment Breach category that people often mistake for the real one (the IGDB page for the non colon one was delisted and wasn't even showing the real game!) It would be better for everyone to remove the fake / duplicate category.

    7 votes

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  6. DJ Program FAQ (https://help.twitch.tv/s/article/dj-program-faq?language=en_US) contains a broken link in the "Do Not Play Pre-Release or Unreleased Music" section. The "Music Guidelines" link points to https://www.twitch.tv/p/en/legal/community-guidelines/music which comes up as 404 - Page Not Found.

    2 votes

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  7. There is major issues in regards to twitch support using ai bots.
    In my case its been about a week of writing support tickets, arguing with ai bot about tickets being repeatedly closed etc.
    I've probably sent in 9 tickets in the past week as a result of being ignored.
    The first and only email i got a response to had a generic response not in line with my issue, i had received more of an explanation from open ai on the topic rather than twitch support but even at that its an issue only twitch support can help with. …

    2 votes

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  8. couldn't access a stream due my age (i'm 44) and/or region

    there is no reason why i was refused access or there is nothing showing why. more details should help users and streamers to know what is causing it.

    for my case i'm a game server owner and i need to monitor streamers to protect them from being stream snipped which ruins the experience for them and the audience.

    3 votes

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  9. On Android, an APK (Android Package) is the installable file format for apps. If you’ve modified an app (for example, changed UI elements, resources, or configuration files), the process to turn that into an APK generally involves rebuilding and signing the app.

    Here’s the high-level process:

    1️⃣ Set Up Development Tools

    You’ll need:

    Android Studio

    Java JDK

    Android SDK tools

    These allow you to build and package Android applications properly.

    2️⃣ Modify the App (Legally & Properly)

    If you are developing your own app or have permission to modify it:

    Make changes in the source code or project files.

    Update…

    2 votes

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    2 comments  ·  Other  ·  Admin →
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  10. I lost my Watch Streak because I missed a stream, I watched the VOD the same day (a 6+ lentgh hour VOD) but I didn't "save" my streak.

    I didn't see any notification, nor any icon on the VOD. Why is that? Does it not work every time?

    For context, I do often have open tabs with paused VOD, does that count as multiple tabs open even through it's not playing and so made me unable to recover my watch streak?

    Also, the stream I missed was one after a 3+ week break without stream, does it have an impact?

    …

    2 votes

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  11. I was watching a stream that had 2 co-streamers, and a semi-transparent black pop up covered the top left of my stream saying "You're not live yet. Start your stream, then come back to Co-Stream. Learn More".

    There is no button to remove this overlay, and clicking learn more also doesn't remove it. Refreshing also doesn't remove it. It's ridiculous to ever have any element cover a stream. I'm trying to watch an esports tournament and can't see a bunch of important info due to this, and even if I wasn't this is an unacceptable design.

    2 votes

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  12. To the Twitch Support and Executive Team,

    I am writing to express concern about the growing compensation disparity between top content creators on Twitch and the broader labor force that sustains our communities and economy.

    While I understand that top streamers generate significant revenue and audience engagement for Twitch, the scale of compensation for some creators, often amounting to millions of dollars annually, stands in stark contrast to the wages earned by essential labor workers. Many of these workers perform physically demanding jobs, often without benefits, paid leave, or long-term security. They work overtime simply to survive, frequently sacrificing their…

    2 votes

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  13. My streams keep crashing and I'm having to reload the page pretty much regularly now. Please fix this as well as stop defaulting the stream to "mute" when I come back.

    2 votes

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  14. I am watching an esports stream and there is a small overlay banner regarding co-streaming. It's persistant and blocks a portion of the key statistics on the broadcast. Please add an acknoledgment option to verify it's been read, but allows the banner to go away. It's quite disruptive.

    2 votes

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  15. Include a timestamped link to the VOD when you are gifted a subscription in the notification. An easy way to click the notification and be linked to that moment. Rather than having to scroll through the VOD.

    1 vote

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  16. Please provide an option so that a user can disable all the Watch Streak notifications and messages in every location.

    3 votes

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  17. Let us do what most other sites allow: Go to a user's page and BLOCK them. No contact, no recommendations, no getting routed to their stream when someone else's ends.

    3 votes

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  18. Make a one-day Turbo available for 100 bits. If you're willing to pay $12 for a month of ad-free, great, but that breaks down to like $0.38/day. Instead, let me pay $1 to have ad-free for 24h. I am not on twitch daily; I sometimes come for a long time maybe 1-2 days a week. Let me have the option to pay $1 or 100 bits, something small and even like that, so I can get 24h of ad-free. That's a huge markup from your turbo monthly rate, but it feels like a value, because I'm not "wasting" the other…

    3 votes

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  19. Sometimes the streamer set the audio to a low volume, so a nice feature would be the option to boost the loudness on the volume knob.

    2 votes

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  20. There's a problem with the categories. The two different Resident Evil 2 categories share the same name. I followed the one that has more of the Original game. But instead, the other one shows up on the Directory page. After choosing 'Not Interested' for that category, I see no Resident Evil 2 categories at all. There appears to be no way to get the other one to actually show up in the directory categories. I suggest renaming one to Resident Evil 2 Remake, or fixing the bug so that the two categories are treated independently.

    2 votes

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