There is major issues in regards to twitch support using ai bots.
In my case its been about a week of writing support tickets, arguing with ai bot about tickets being repeatedly closed etc.
I've probably sent in 9 tickets in the past week as a result of being ignored.
The first and only email i got a response to had a generic response not in line with my issue, i had received more of an explanation from open ai on the topic rather than twitch support but even at that its an issue only twitch support can help with.
No matter how much i stress the point i have not received a response i still do not receive a response and i find it very discouraging, i don't understand how people are expected to happily continue using a service without complaints when this is the reality of it.
My idea is more humans. Simple nice, a bit primitive but for support with actual issues i feel humanizing consumers would work better in the long run, there wasn't an issue with it in the past and i do find the irony of using ai to deal with consumers meanwhile if there was a job application written by ai it wouldn't be accepted and i think if the business shouldn't accept it neither should their consumers.
hoping to hear back soon :)