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Customer Experience

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Customer Experience

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494 results found

  1. Clutter near Channel Points/Sub Drops/Drops

    I am pretty sure this is a system-wide style design issue from Twitch, but is anyone else facing this when you have a large amount of channel points, plus there is a sub drop/drop icon (this one is those and slow chat) where it pushes the chat up?

    Used to be a BTTV issue, but that was fixed by them, then last week when Twitch changed more things

    Its occurring in channels where people are Moderators too

    3 votes

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  2. I am requesting that Twitch allow creators enrolled in the DJ Program to retain clips and VODs from streams clearly designated as non-DJ broadcasts. Many DJs also stream gaming, production tutorials, interviews, and other content unrelated to the program’s licensed music, and disabling these features across an entire channel unnecessarily limits growth and discoverability. A stream-level designation would preserve all DJ Program restrictions while restoring standard clipping and VOD features for verified non-DJ content.

    7 votes

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  3. Maybe I'm in a small minority of viewers here, but PLEASE let me turn off all watch streak notifications. I understand why watch streaks are a thing and I'm sure some people really like it, but I genuinely could not care less about streaks and I'm so sick of getting these popups that linger in the chat box until I click to close them. Apologies if it is already possible to disable this and I just couldn't find it.

    3 votes

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  4. Alphabetical. There like most others have said--no real way to search drops other than scrolling, a search engine would be nice--but also in alphabetical order would look better and help with searching.

    2 votes

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  5. How much more lively and in the moment would it be if you could cheer bits more frequently?

    Currently, if you have some extra money to spend on bits, you can buy them and use them whenever you want.

    But what if for watching a streamer, subscribing, etc., you mined a small amount of bits, maybe gain 1 bit an hour and 100(+?) bits a month for subscribing. So that way, we can have more frequency of cheering the streamer when things go right.

    Thoughts?

    3 votes

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  6. Certain tags are overused and I don't want my algorithm to show me people with those tags.

    3 votes

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  7. I would like to be able to check on my current Stream Streak for the Streamers I follow, regardless of their current Online status.

    2 votes

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  8. Tengo una sugerencia y es que se pueda extender más los filtros de clips de un canal desde la perspectiva del usuario, actualmente solo se pueden filtrar clips de hace 24 horas, una semana, 30 días y de todo los tiempos. Pero hay veces que me gustaría buscar clips mediante categorías específicas como se puede hacer en los VOD's, también estaría bien el poder buscar clips mediante una fecha en específico.

    2 votes

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  9. I couldn't access a stream of https://www.twitch.tv/lobanjicaa - Loba due age and/or region, I'm 31 years old male, I already sent a report with screenshot of my ID!

    I can not watch his streams also no access to his VIDEOS!

    2 votes

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  10. For nearly two weeks, I have been attempting to report a streamer whose broadcasts repeatedly contained discussions of active selfharm, bleeding, suicidal thoughts, and other concerning behavior. Every report and appeal I submitted received what appeared to be an automated response stating that no violation could be found.

    My concern is not only the specific case itself, but also the apparent lack of meaningful human review when reports involve potential selfharm or suicide related content.

    In this case, the streamer repeatedly stated on stream that they had harmed themselves, were bleeding, carried a razor blade with them, and expressed thoughts…

    3 votes

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  11. Current issue: The stream blocking feature does not filter content effectively enough.

    Hello Twitch,

    I would like to submit a suggestion that I believe is very important.

    I would like Twitch to add an option that allows users to block streams without having to report them (while of course keeping the report feature available).

    Additionally, I believe the stream blocking feature should provide stronger privacy and protection. For example, when I block a stream, I should no longer be able to access or watch that stream, even if I have a direct link to the channel page (for example: a…

    3 votes

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  12. Preamble: Despite making mention of usage of the report feature on Twitch this feedback is regarding the confusing way in which the system managing those reports operates in E-Mail communication, the redundancies that cause irritation with the method and frequency of communication. Hence I write this feedback in the "Email Support" class.

    Regarding userward feedback E-Mail communication

    In referrence to Report ID: 147099302

    So far the category still has not been changed to
    Pools, Hot Tubs, and Beaches
    Despite the content title and videostream information I recieve from twitch.tv indicating it belongs right into that category.
    Streamer realitymood has not…

    2 votes

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  13. GenAI usage has been criticised before by many twitch creators and viewers even in uservoice, so for Twitchcon advertising an AI photo booth is disappointing.

    The creators and even viewers are unhappy with this if you look at twitter for instance.

    Twitchcon should celebrate creators, not use generative content as it, frankly, insults the entire community.

    209 votes

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    16 comments  ·  UserVoice  ·  Admin →
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  14. Minha língua nativa é o português, mas recentemente comecei a estudar inglês e espanhol simultaneamente. Acredito que a Twitch seja perfeita para conectar várias línguas e culturas, por isso tenho assistido muitas lives em espanhol, só que os gringos falam muito rápido o que as vezes faz com que a gente perca o fio da meada. Gostaria que fosse adicionado legendas nos vídeos, não precisa ser necessariamente traduzidos para o nosso idioma nativo, mas sim, legendas na própria linguagem do criador de conteúdo, que sejam opcionais a nós espectadores, algo que possa ser ativado e desativado. Acredito que assim atrairá…

    2 votes

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  15. When I follow someone on twitch on mobile, my phone freezes, and there’s no way to turn off captions. Also when scrolling through emotes it constantly shakes making it difficult to pick emotes. If possible can you please fix these issues.

    2 votes

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  16. Hello. I’m here to share some thoughts on marketing.

    I believe that introducing “cheer screenings” would further strengthen community cohesion, leading to increased customer loyalty and higher repeat viewership rates.

    Specifically, currently, on “all social media platforms,” there is no feature that allows viewers to indiscriminately use their microphones to shout or cheer simply by meeting certain viewing conditions (and I suspect no such patent exists either).

    This is a promotional technique used in the film industry now, but I thought it could be applied to streaming platforms.

    2 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  17. Idea: streamer channel ratings scored and sourced by
    Twitch %
    Chat %
    Critic %
    (I recently joined a Twitch survey on a recently viewed streamer and this idea spawned for that concept)

    Example: Imagine your first time on twitch and you want to find a stream , where to begin?
    Will the overall enjoyed by the twitch majority score help?
    Let's let all the percentage to be rated in category of
    Viewers in chat %
    Twitch affiliate or partner %
    Optional: % Desktop content critic streamer. %

    2 votes

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  18. Not everyone cares about streamers who are _______. Curated sections should receive the same treatment as categories: an option to hide them if we don't wish to see them.

    2 votes

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  19. I want to receive an email notification when my favorite streamers go live. However, I don’t want to receive these emails during work hours or nighttime while I'm sleeping. Please add an option to either specify when notifications can be sent, or to set a "Do Not Disturb" time during which they are not sent.

    2 votes

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  20. PLEASE fix 2 factor authentication. Whenever we (partner + I on individual accounts) try to enable it, nothing happens, or an error occurs, and after VERY FEW tries Twitch just says "We've sent too many messages. Try again later." Either set this message limit to a much higher value, or maybe try to fix some underlying issue. Maybe this has something to do with my location, I am based in Europe.
    The only reason I need to enable it is to be able to use Helix API for my bachelor's thesis. I literally can't finish my degree without this broken…

    3 votes

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