Improving userward feedback E-Mail communication when user submitted a report about misconduct on the platform
Preamble: Despite making mention of usage of the report feature on Twitch this feedback is regarding the confusing way in which the system managing those reports operates in E-Mail communication, the redundancies that cause irritation with the method and frequency of communication. Hence I write this feedback in the "Email Support" class.
Regarding userward feedback E-Mail communication
In referrence to Report ID: 147099302
So far the category still has not been changed to
Pools, Hot Tubs, and Beaches
Despite the content title and videostream information I recieve from twitch.tv indicating it belongs right into that category.
Streamer realitymood has not updated the category he streams in as of 6:30 UTC.
Despite recieving this update, I do not percieve any change to Twitchs live stream viewing website.
I had already recieved a E-Mail response to my report, that it had been recieved.
I see no point in sending a second acknowledgement that I did commit a report.
I would be interested if there are consequences to it, however I don't see any yet,
so I am mildly confused I get sent a second E-Mail regarding my report
without anything having changed as to the matter of the same.
With kind regards,
OTAN_Uran
/* This customer experience feedback originally was an E-Mail reply in which I Cc'd support@twitch.tv, however that adress is deprecated, so here I write instead
*/