If you look at 99% of company support Twitter pages, all of them have their DM's open as a way to allow issues to be aired/resolved. Twitch falls under the 1% that doesn't have DM's open. I think (and pardon my french) this is an asinine decision that should be rectified ASAP. A lot of users are being banned out of the blue and twitch is radio silent, these people do this for a living and should have a way to ask what's going on - opening Twitter DM's for the support page would be an incredible and humongous step in that direction. Please, PLEASE consider doing this twitch, we want to love the platform but the decision making is sub-par at best.

I was recently banned for my username, I think it’s a fair ban although the word in my name is tos friendly. I posted my appeal about a week ago. Today my friend tells me she was banned for having the same word in her name, she was watching twitch while it happened, she was told to change it, she did, immediate unban. Not only am I confused with your system of determine who gets a second chance or not but your “appeal portal” doesn’t give me any information except the date I was banned and reason. One person can be immediately let go with a name change another gets a “pending” sign for a week. Your support center doesn’t allow me to email anyone or ask for help because I’m constantly redirected to the appeal center that DOESNT HELP ME!!! >:( I’m dying to get back to twitch, I’ve made so many friends in communities and spent a lot of money on donating to streamers. Please help a brother out over here. Not looking for my ban to be checked into, just giving feedback on my frickin user experience. Emailing from my unbanned user, I hope I’m not breaking tos.

I'm a viewer who was enjoying the broadcast on Twitch.
I remember what Twitch said when adding Hottub streaming to the category.
You mentioned,
"being found to be SEX_Y by others is not another rules, and Twitch will not take action again, or any one on our service, for given attention."

But I don't think this standard applies equally to all streamers.
it's generous to 'Big' western streamers and is applied harshly to relatively small channels.
In particular, many female streamers who use dance as their main content are suffering damage, such as being intimidated by these ambiguous regulations and being sanctioned.

I would like to question whether streaming indoors with clearly artificial devices(to avoid guidelines) with bikinis, or performing auditory sexual satisfaction with licking artificial ears attached to the microphone is less sexual than dance streaming.
The actions according to Twitch's TOS and Community guideline are clearly disappointing, ambiguous, and somewhat discriminatory to me.

If you judge that dancing with outfit what cared community guideline is a sexual behavior, does Twitch think it is positive to suppress streamer's creativity?

Twitch's ambiguous sanctions could raise many issues, especially for small streamers, and will be a discriminatory case and an opportunity to make their streaming passive.

Real example: I submitted a support ticket in April 2021 asking for guidance on if it was okay to stream from a location. 4 months and 2 follow up emails later, no response from Twitch. I had to create a second support ticket referencing the first ticket number in the subject line. 2 separate follow ups on that second ticket, and finally I get a response from a human Twitch employee. The problem that caused the first ticket to go unanswered: "It seems the original ticket was submitted under the wrong category, this may be why you did not receive a response for so long." I had literally no clue I'd used the wrong category.
So here's my suggestion for how to fix this whole headache and prevent future ones. If a support ticket is submitted to a wrong category, rather than it being ignored by Twitch employees, let the user who submitted the ticket know what the correct category would be. If we don't know we've incorrectly submitted a ticket, getting ignored will not solve our concern. That puts the onus on users to further clog up the system by following up or generating superfluous tickets just to get any kind of response. I think that a correct-category email would really ease the strain on all parties, both Twitch staff and streamers themselves.

The support person who wrote to my e-mail address berkumur45@gmail.com. Whoever it is, fire them as soon as possible. I wanted to get my 404drug account back. I forgot my password. I submitted a ticket to Twitch Support as I got a verification failed warning when I wanted to get my account back with my phone number. A response was made, but he said that although he gave all the information, it was not proven that I was the owner of the account. I told him what other information I could give him. He closed the issue and said he couldn't help. I replied, he didn't look. I also reached out to Amazon support team. I was contacted live on the phone. The lady working in customer support helped me with what to do and she also uses Twitch. As proof, I posted a photo of my Amazon prime and Twtich account being linked. And they sent me a payment receipt that I paid for. Remove the "I'm not a robot" nonsense from your site. This is my first suggestion. My second suggestion is to set up a support team over the phone like Amazon and talk to you live and ask for help. My third suggestion is to not have people who treat their customers the way they treat me. Dismiss if necessary. Service is important to me. You should also serve, if I have a problem, you have to solve it. Yes you have to. If I go to your site and subscribe to publishers, if I see your ads, you should help me. That's all I have to say. I'm sure Twitch took that into account.

Could we get a live support system for streamers? Or a support platform where we can follow up on our submitted ticket?
As a streamer i've been a victim of trolling and as a result i got a ban of a week. I had no opportunity to defend myself in that matter and i had to guess what i did wrong. I've submitted an appeal, but after more than a month still haven't received an answer.
There is a large group of people tricking streamers into saying things and then report them for no reason. I know a couple of streamers who are considering switching to an other streaming platform (youtube) as a result of that.
I love twitch, but you have to do something and improve your support for streamers, especially for the little streamers and affiliates.

Thank you.