Please twitch make this platform about gaming again. I am tired of seeing Hot tub, "body painting", and exploitive streams on the front page. I do not even need an account to see this content because it is advertised on the front page. Just think, these streams are not safe for kids who access the website. Please work towards hiding this content behind a category page or remove it from the site all together. Possibly even create a secondary platform for these "content" creators.

Emails are not being read by support so customers are not getting the support they need.

Tech Support that is actually available and knows the tech so they actually help you resolve your issue

So, first of all, your help system categories are *, hire people who can help you with that.
Second, my account is set to "English - UK" hire people who can make sure I don't get served ads in **** French.

Can't be that hard.

6 ads in a row when checking out a new streamer?
Skating on thin ice here twitch

PS - conflating suggestions and feedback is straight up ********.

It would be good if the ticket case number is specified when sending an email requesting to complete a survey to find out the user's satisfaction. In a situation in which a user sends several tickets, when receiving this email there is no specific knowledge about which ticket it refers to. Adding the case number to this email and/or its subject would be very useful. (This kind of mail https://i.imgur.com/SnxL9BS.png )

With the current Twitch Contact Us form users are immediately redirected off the form when an assumed applicable category is selected instead of providing a link to it.
This disrupts the user's attempt to file an inquiry while selecting a category that may/may not fit what they're seeking help on since current categories are unclear.

Remove the auto redirecting of the contact form so users can use the form as they intended, to file an inquiry.

Hi there, I'm the organizer of Cologne, Germany Community MeetUps, Powered by Twitch (meetups.twitch.tv/cologne).

I would like to request to add Twitch Community MeetUps to the "Events" section in the "Say "Hi" to the Neighbors" article.

Not limited by their meetups.twitch.tv links, but in addition perhaps using their Discords to engage local streamers to connect with local meetups.

I think this is a gread added value for Twitch and the Community. Twitch is promoting their community meetups, and increasing attendees. Communitys will find new members in their region.

Thanks!

The entire "Help" area is set up entirely on the assumption that everyone comes to Twitch to create content. There is absolutely no support for anyone who comes to Twitch to follow content created by others.

There needs to exist a method for a user to quickly, possibly at the click of a single link, go from whatever help.twitch.tv page the user is on to www.twitch.tv without having to type the URL in the address bar. Clicking any "home" link takes you back to help.twitch.tv. Once I have answered my question, I would like to just click a link to take me back to Twitches main website.

i had to google how to post user feedback so yeah thats not good makes you look like you cant handle it. your new ui sucks cause I'm not an image guy so i cant find the people Ive superscribed to unless i type in their name in the search bar.... not good for dyslectic people who cant type word you jerks....

There needs to be a Live Chat support feature or more conversation with a human person. I've literally have had my account hacked and can prove it if only to run around with an automated response 2 days later of no conversation and finally not even a notification of a "resolved" on my case. Literally no communication on Twitch's side to look at things. I just need to understand why things are with some explanation that is not mechanic.

I received a suspension and made a ticket 2 months ago. No response. Does it really take over 2 months to respond? Like even an automated response? Really?

I made an appeal about a month ago, also no response. I really have no clue how I am supposed to get help. Like why do you even have a support site? There is nothing helpful or supportive about it! No humans view your tickets. Just literal automations that copy and paste useless information.

The Help Portal Contact Us page does not allow Twitch users to report actual software issues with the website.

For example, I have encountered a bug on the main website Twitch.tv homepage. There are no options in the Help Portal that allow me to submit this bug report. The relevant options either lead me away to separate web pages when I try to fill in the form and select categories, or the sub-categories simply DO NOT EXIST.

This is baffling. How am I supposed to submit a bug report?

Have a way for users to submit complaints and have actual response timescales. Currently customer support appears to have no standards and “we can’t provide any insight so I’m closing your ticket” to a reported bug seems to qualify as an appropriate response nowadays.
Fix your bugged twitch drops system as stuck progress bars seems to be an ongoing issue for years over many different campaigns.

Let me pay Twitch for priority support/live chat with Staff Team.