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Customer Experience

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Customer Experience

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494 results found

  1. GenAI usage has been criticised before by many twitch creators and viewers even in uservoice, so for Twitchcon advertising an AI photo booth is disappointing.

    The creators and even viewers are unhappy with this if you look at twitter for instance.

    Twitchcon should celebrate creators, not use generative content as it, frankly, insults the entire community.

    209 votes

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    16 comments  ·  UserVoice  ·  Admin →
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  2. There is no excuse for Twitch to be training generative AI on its creators. This is an abuse of your users and an unlawful seizure of assets.

    Twitch's own Chief Product Officer, Mike Minton, directly stated that the reason it is on by default is because if it was opt-in, "no one would opt-in."

    If no one would opt-in, don't implement the service. It's painful that this needs to be spelled out to these fools.

    Get bent, and ********.

    41 votes

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    5 comments  ·  UserVoice  ·  Admin →
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  3. Currently, When you mouse over a channel in the Twitch sidebar, a tooltip hover text appears with the title of the stream. This text should disappear when you stop hovering over the channel with your mouse, but it stays there permanently covering the stream you are trying to watch if you move your mouse to a different window/monitor. This is a major annoyance for those who have a monitor to the left of the one they watch Twitch on, as it obstructs the stream any time you move the mouse over to the left monitor.

    Please make this hover text…

    99 votes

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    23 comments  ·  Other  ·  Admin →
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  4. I will be canceling almost all my subscriptions and will cease use of the Twitch platform indefinitely. This new gen ai policy of using creator’s content for training is very disappointing to see. I will not be returning and will find other ways to support the creators I follow.

    18 votes

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    2 comments  ·  Other  ·  Admin →
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  5. Currently, Twitch allows creators to send automated Streamer Shouts to broad viewer groups, including non-followers who briefly visited a stream. Because there is no global setting to disable receiving Shouts from channels I do not follow, my only option to stop these unwanted messages is to block the streamer entirely.

    This creates a poor customer experience for viewers and actively hurts creator discovery. I do not want to block creators from my recommendations, but the intrusiveness of receiving inbox Shouts from channels I do not follow forces this outcome. Users should be able to completely disable shouts to reduce push…

    11 votes

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    4 comments  ·  Other  ·  Admin →
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  6. Currently only Content Creators can choose to disable AI Generative Training for their channel, a process which is not simply or straightforward because, as stated by Twitch and Amazon's fallman, Mike Minton, no one would opt-in if it werent an opt-out.
    As a viewer however, I do NOT want Twitch to use my comments as AI training for Amazon to sell or collect. I have no desire to part of this process, program or industry. As a paying custom to Twitch, I respectfully refuse Twitch and Amazon's right to my comments, and demand the ability to disable any AI collection…

    10 votes

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  7. Add back the ability to see follow age, this has the chance to further harassment in small channels with low mod counts, before, regular viewers had the ability to see how long a person had been following and was able to inform if they weren’t following or had been following for such a short time that their behavior seemed suspicious such as trolling or botting, without this ability it makes smaller channels more unsafe

    6 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  8. I am requesting that Twitch allow creators enrolled in the DJ Program to retain clips and VODs from streams clearly designated as non-DJ broadcasts. Many DJs also stream gaming, production tutorials, interviews, and other content unrelated to the program’s licensed music, and disabling these features across an entire channel unnecessarily limits growth and discoverability. A stream-level designation would preserve all DJ Program restrictions while restoring standard clipping and VOD features for verified non-DJ content.

    7 votes

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    1 comment  ·  Other  ·  Admin →
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  9. Wasn't sure where to put this but someone at Twitch should know - the new picture for the health and fitness category is AI generated and looks bad. The dog is running the wrong way on the treadmill. Not sure how that's supposed to work. Looks dumb.

    304 votes

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    9 comments  ·  Other  ·  Admin →
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  10. The sort/filter dropdown on the Browse page (where you can sort by "Recommended" or "High to Low Viewers").

    I would like Twitch to reconsider its default setting "Recommended" to : High to Low Viewers

    Sorting by "Recommended" vs. "High to Low Viewers" can significantly affect what content gets discovered, and changing the default could have a big impact on the browsing experience.

    As well as tremendously help out new streamers.
    As this setting by default COMPLETELY removes them from all categories.

    To change the default drop down from " Recommended " to " High to low viewers "

    It applies…

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  11. A lot of us have seen the recent news about Twitch forcibly making everyone opt in to generative AI scraping on their platform. Twitch, if you don’t roll back this change, you will lose thousands of users (including me!) One of your spokesmen even said “If we made people opt in [to using AI] no one would opt in” (paraphrasing here obviously). Did you ever consider WHY no one would want to opt in to this?

    Reconsider these plans. And while you’re at it, terminate ALL generative AI features and content on your platform!

    6 votes

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    0 comments  ·  Other  ·  Admin →
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  12. Essentially when I sort the main directory and game pages by number of viewers it swaps back to the algorithmic sorting. I have it set this way for a reason and it has become very frustrating to have to keep changing it as I visit twitch often. I'm not asking the default be changed globally, just when we decide how we want it sorted it stays that way unless we change it.

    4 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  13. 2 votes

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    1 comment  ·  Live Chat  ·  Admin →
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  14. Stop letting twitch scam small streamers by letting people sub to them and not paying them out because they are not partner or affiliate (twitch.tv/psynsitive, i got 3 subs the other day and they wont pay me!)

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  15. Mobile app update: Removing account age and follow date actively protects ban evaders and trolls

    Dear Twitch Support Team,

    I am writing to express my strong frustration regarding a recent mobile app update that completely broke a vital safety feature for viewers.

    Previously, simply tapping a user’s username or profile picture immediately displayed two critical pieces of information: the account creation date and how long they have been following the channel.

    With the latest updates, this panel is completely empty of any useful context.

    Removing these details feels like a deliberate downgrade that actively helps bad actors while leaving regular…

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  16. No one wants this. No one asked for it. It's a completely useless and idiotic feature that ruins the site. Nothing is good about it. The only smart decision is to remove it entirely.

    3 votes

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    0 comments  ·  Status Page  ·  Admin →
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  17. I just tried to send a support E-Mail but the form doesn't even let me.
    Why?
    I don't have an ipv4 that it deems correct.
    I could offer an ipv6 but the form doesn't allow me.
    So I cannot reach out if I have problems at all. I hope that allowing both ipv4 and ipv6 helps others who have similar issues. Please upvote if you agree.

    2 votes

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  18. This isn't an idea, just my user experience with what I assume is a recently released feature.

    I received a new message from Twitch in my Notification box. It said: "New to you: discover snowbikemike, a streamer we think you'll love." I've never seen this type of notification before, so I clicked through to his channel, but he wasn't live. I went to his most recent videos to see when he last streamed. I thought I might see that he'd been live 18 hours ago when the notification was sent, but no. His most recent live stream was more than…

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  19. I had an issue with verifying my email, so the AI chat bot told me to “change it to something random and then change it back” This locked the email and it can not be changed for 24 hours. The chat bot says it can not create a support ticket without a verified email, it can’t give a phone number for live support, and it can’t transfer me to a live chat agent. An inability to escalate to someone who can fix the issue that it helped create seems… not good.

    2 votes

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    0 comments  ·  Live Chat  ·  Admin →
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  20. Its incredibly annoying to watch enough for a drop, but then because it ends right after the tournament day i cant claim it even though i watched enough. so if i get a drop just before the deadline, but im not fast enough, i cant claim it anymore. make it possible where drops can be claimed after they arent available anymore, but the requirements are met, i have no clue why it isnt like this in the first place.

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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