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Customer Experience

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233 results found

  1. This is not listed on the Turbo FAQ but is listed on the Affiliate Settings Guide. We've been searching for this answer for months and it's definitely not in the right place.

    Turbo subscribers that ALSO have a channel sub do generate adrev for streamers.
    https://i.imgur.com/5QqZ4r1.png

    This is not explained anywhere on the Turbo page:
    https://help.twitch.tv/s/article/twitch-turbo-guide?language=en_US

    It is listed on the Affiliate Settings Guide:
    https://help.twitch.tv/s/article/affiliate-settings-guide?language=en_US

    488 votes

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  2. The image header of the CONGRATULATIONS email for partner invitation has been for a long time and is currently Harry Potter themed. This should change for at least two reasons.

    1. It's old. Twitch has had at least 2 major overhauls of the site, branding, and imaging since it was first introduced. The last major change of Twitch's branding included the shade of purple used for branding purposes. The current image uses the old color scheme and is outdated.

    2. Harry Potter, via the author J.K. Rowling, now has iconography that is inherently tied to extreme rhetoric, most especially (but not exclusively)…

    19 votes

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    2 comments  ·  Other  ·  Admin →
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  3. I know that Black, Latin and Women guild are early beta but I feel AAPI streamers should be included in that. We are a large community and I feel like we are under represented to some aspects.

    I am not sure if everyone agrees with me but I do want to propose it after speaking with the Black Guild leader. I know its early in development but being represented would be huge. :] Thank you !

    39 votes

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    10 comments  ·  UserVoice  ·  Admin →
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  4. When WoW Classic launched, WoW and WoW Classic were separate directories. Today they are one in the same. This merge category causes headaches for users trying to find a streamer playing the version of the game they're interested in watching.

    Sure, tags are there - but there aren't many streamers using the tags to deliniate which version they are playing. Currently, 24 streamers have Retail tagged.

    My suggestion is to separate the categories, for a few different reasons:

    1. User experience. Differentiating between the versions of WoW allow the user an easier path to finding a streamer that is creating content…

    26 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  5. I don't know if anyone else is experiencing this, but over the last 3 weeks or so when I try to scroll down on the followed channels bar with the collapsable bar on the side, then try to click on a channel it auto scrolls to either the top of the bar or bottom at random. This is extremely annoying when I am trying to go to the view more option or click on any stream in general. I scroll on the the collapsable bar > move mouse to the item I am trying to click > click, and in…

    7 votes

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  6. I'd love to have some control over the recommended channels section in the sidebar. I see the same channels in that section and I don't like them all, I'd not miss anything if this section never existed. I think if users had an ability to exclude channels from this section, it would bring in much better user experience to the platform and more exposure to other streamers.
    My solution would be just a tiny X button on the right, after the streamer's name and viewers count.

    12 votes

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    3 comments  ·  Other  ·  Admin →
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  7. Today I caught students at my place of work, a highschool that's responsible for ages 12 and up, watching a stream of a V-tuber with a fully drawn naked model with breasts and genitals out, showcasing a slideshow of *. Not art, *.

    My school's network blocks out explicit content, I have been testing this and reaching out to the ICT department to add sites that need blocking.
    Twitch will join this lineup of blocked sites this month, because on any school account with those same restrictions, without logging in or signing up, I was able to find…

    11 votes

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    4 comments  ·  UserVoice  ·  Admin →
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  8. As a moderator I get a lot of freedom regarding the layout of video and chat. One of the greatest features is the ability to lock chat below the stream video, instead of beside it.
    As a regular viewer you can switch to theatre mode to get chat to move below. But sadly this is only done if you squeeze your window to be narrow enough, or zoom in a bunch. This may look ok on a 1080p monitor, but at larger screens sizes like 4k it is utterly useless.
    Please just add a toggle to switch chat between beside/below…

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  9. I know that Black, Latin and Women guild are early beta but I feel male streamers should be included in that. We are a large community and I feel like we are underrepresented to some aspects.

    I am not sure if everyone agrees with me but I do want to propose it after speaking with the AAPI Guild leader. I know its early in development but being represented would be huge. :] Thank you !

    13 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  10. I'd like there to be a feature to enable an alert when a specific streamer starts streaming a specific game. For example, I don't need to know when Summit1G goes live, but I would like to know if it's live and starts streaming Valheim or Sea of Thieves.

    The stats for these alert notifications should be shared to the streamer, as an indicator of interest for them to play a specific game.

    2 votes

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    2 comments  ·  UserVoice  ·  Admin →
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  11. It would be great to also give a monthly balance (reward) for Turbo subscribers. Especially with the new bits Power-Ups. this will make Turbo more attractive and gives a balance of bits to use and support streamers even more.

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  12. "Search Tags"
    Why are you allowed only one Search Tag instead of multiple tags? It would be better if multiple tags are allowed like how streamers list multiple tags on their platform.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  13. Blocking should actually block people like all other social platforms. If I block a user, their stream still shows up in the list if I browse anywhere other than recommended and I can usually still click their streams. Upon researching this, they can also still see me at times too. Blocking seems pointless if you can't truly, fully block someone and have zero visibility between them and you.

    4 votes

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    1 comment  ·  Other  ·  Admin →
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  14. Change the twitch app back to how it used to be the new update is garbage why would anyone want twitch to look like tiktok this was the worst update I've ever seen for an app ever

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  15. Notice in the middle of some streamers live stream, when my cursor hovers in the middle, a pop up comes up that says, " CLAIM your sub". This happened to me previously on another streamers page and thought someone gave me a sub and i was CLAIMING it. It wasn't. If you click it, it immediately uses your PRIME sub for that streamer. That is very misleading. I was checking out a streamer and thought someone in chat, like many do, gave me a sub. If someone is new on twitch or not on much or hasn't seen it, they…

    3 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  16. When browsing Twitch, we should be able to hide streams based on the tags associated with the stream. I'm tired of seeing things I don't want to. Tag filtering takes advantage of technology you've already implemented so it should be an easy lift.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  17. Stop changing/translating category names like 'JUST CHATTING' to 'CONVERSACIONES'. Have no sense in language terms.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  18. Allow users to subscribe to a channel without automatically opting into a recurring subscription they have to manually cancel. Let people subscribe for one 30 day period.

    2 votes

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  19. To be fair, I haven't hosted a drop, nor do I have insight into how they are configured by the developer, but I have noticed a common frustration among other users. For drops which are streamer specific and not open to general, the user still sees text such as the following-

    "To continue the progress, go to a participating live channel including /oniyadayo, /vodkavdk, /tw_rapid, /restiafps, and /berbatow"

    "Go to a participating live channel, including おにや, ボドカさん, 瑞皮, restiafps, Berbatow, and more"

    Where in the first example, "participating live channel," is a link to "https://www.twitch.tv/directory/category/apex-legends"

    and in the…

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  20. are you idiots or what?..why have you banned the channel "Sinicawho"?..it's not her fault - neither she chose to play that video herself, neither she knew what's going to be shown in the video..besides it's a video from youtube, not pornhub..first of all, how can she know what's the content of the video, n second, how can she expect something improper, especially when it's from a site like youtube?..it was i who ordered this video for her and others to watch, to be precise: "Miss Bashful X DBBD- Short King Spring" https://www.youtube.com/watch?v=83tp9wyHpfM, just like i ordered "Eartheater - Pure…

    2 votes

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    0 comments  ·  UserVoice  ·  Admin →
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