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Customer Experience

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258 results found

  1. This is not listed on the Turbo FAQ but is listed on the Affiliate Settings Guide. We've been searching for this answer for months and it's definitely not in the right place.

    Turbo subscribers that ALSO have a channel sub do generate adrev for streamers.
    https://i.imgur.com/5QqZ4r1.png

    This is not explained anywhere on the Turbo page:
    https://help.twitch.tv/s/article/twitch-turbo-guide?language=en_US

    It is listed on the Affiliate Settings Guide:
    https://help.twitch.tv/s/article/affiliate-settings-guide?language=en_US

    492 votes

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  2. The image header of the CONGRATULATIONS email for partner invitation has been for a long time and is currently Harry Potter themed. This should change for at least two reasons.

    1. It's old. Twitch has had at least 2 major overhauls of the site, branding, and imaging since it was first introduced. The last major change of Twitch's branding included the shade of purple used for branding purposes. The current image uses the old color scheme and is outdated.

    2. Harry Potter, via the author J.K. Rowling, now has iconography that is inherently tied to extreme rhetoric, most especially (but not exclusively)…

    24 votes

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    2 comments  ·  Other  ·  Admin →
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  3. revert to the old twitch mobile layout. the new mobile update makes navigating preferred streams irritating. i cant minimize the stream im watching to look at the home page and scrolling through current live streams just does not work well.

    17 votes

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    3 comments  ·  Other  ·  Admin →
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  4. Let us browse streams with a) a thumbnail and b) a title. Don't force a random stream onto users the moment the app is opened.

    13 votes

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    1 comment  ·  Other  ·  Admin →
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  5. I know that Black, Latin and Women guild are early beta but I feel AAPI streamers should be included in that. We are a large community and I feel like we are under represented to some aspects.

    I am not sure if everyone agrees with me but I do want to propose it after speaking with the Black Guild leader. I know its early in development but being represented would be huge. :] Thank you !

    41 votes

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    11 comments  ·  UserVoice  ·  Admin →
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  6. Undo the latest update

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  7. When WoW Classic launched, WoW and WoW Classic were separate directories. Today they are one in the same. This merge category causes headaches for users trying to find a streamer playing the version of the game they're interested in watching.

    Sure, tags are there - but there aren't many streamers using the tags to deliniate which version they are playing. Currently, 24 streamers have Retail tagged.

    My suggestion is to separate the categories, for a few different reasons:

    1. User experience. Differentiating between the versions of WoW allow the user an easier path to finding a streamer that is creating content…

    26 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  8. I have come up with a brilliant idea on how Twitch can improve the customer experience here on Twitch, and that is listening to your customer. If they say they don't like something like say the new User UI, then listen to your customer and find out why they don't like the new User UI and yes I am one of them who doesn't like the new User UI as it makes the Twitch app so awkward to navigate. As Twitch is not TikTok then my why are Twitch trying to rip it off. If I wanted to use TikTok…

    5 votes

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    1 comment  ·  Other  ·  Admin →
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  9. Yo Look you guys are trying to do new things I like it. But miss me with this one the new mobile experience is trash, plain and simple. I’m probably only going to be using my console now to watch twitch because it’s like the old mobile experience. With this new scrolling feed, I’m getting streams. I’m not even interested in my followed stream sprinkled in. The old way was much better because there was like a thumbnail and then you could see what the stream was about. you could read the title it was super easy to navigate And…

    6 votes

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    0 comments  ·  Other  ·  Admin →
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  10. Do not advertise the political channel of a failed US politician on a UK user. Especially when the UK user has selected MUSIC channels. It is disgusting to the normal people who live in the rest of the world.

    4 votes

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    1 comment  ·  Other  ·  Admin →
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  11. I loathe wasted space for notifications on things that I couldn't care less about. Stories are the personification of this idea. Why did you put stories ABOVE Followed Channels? You're attempting to tell us that you think we want this first-and-most. We don't. We came to get the content we want and Stories are just a big, fat waste of empty space that's infuriating to look at and think "there's no way to say stop trying to push stories to me". F-

    4 votes

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    1 comment  ·  Other  ·  Admin →
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  12. Change the twitch app back to how it used to be the new update is garbage why would anyone want twitch to look like tiktok this was the worst update I've ever seen for an app ever

    7 votes

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    1 comment  ·  Other  ·  Admin →
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  13. Let us follow as many games and people we want like YouTube

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  14. I'd love to have some control over the recommended channels section in the sidebar. I see the same channels in that section and I don't like them all, I'd not miss anything if this section never existed. I think if users had an ability to exclude channels from this section, it would bring in much better user experience to the platform and more exposure to other streamers.
    My solution would be just a tiny X button on the right, after the streamer's name and viewers count.

    16 votes

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    3 comments  ·  Other  ·  Admin →
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  15. I don't know if anyone else is experiencing this, but over the last 3 weeks or so when I try to scroll down on the followed channels bar with the collapsable bar on the side, then try to click on a channel it auto scrolls to either the top of the bar or bottom at random. This is extremely annoying when I am trying to go to the view more option or click on any stream in general. I scroll on the the collapsable bar > move mouse to the item I am trying to click > click, and in…

    7 votes

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  16. As a moderator I get a lot of freedom regarding the layout of video and chat. One of the greatest features is the ability to lock chat below the stream video, instead of beside it.
    As a regular viewer you can switch to theatre mode to get chat to move below. But sadly this is only done if you squeeze your window to be narrow enough, or zoom in a bunch. This may look ok on a 1080p monitor, but at larger screens sizes like 4k it is utterly useless.
    Please just add a toggle to switch chat between beside/below…

    5 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  17. This is just my suggestion and I'm not being rude here, and I'm just being honest especially I only watch a few streamers on Twitch (around 1 to 3 only - cannot mention them here for my privacy and especially on the unpopular opinion) and I don't like a lot of streamers especially as an INFJ and a misanthrope and I don't follow those nonsense trends like TikTok and the VTuber trends so I don't watch VTubers as well, especially that I already blocked 100 pages (10 streamers per one page, so that's 1000 something streamers already)... Please increase the…

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  18. Today I caught students at my place of work, a highschool that's responsible for ages 12 and up, watching a stream of a V-tuber with a fully drawn naked model with breasts and genitals out, showcasing a slideshow of *. Not art, *.

    My school's network blocks out explicit content, I have been testing this and reaching out to the ICT department to add sites that need blocking.
    Twitch will join this lineup of blocked sites this month, because on any school account with those same restrictions, without logging in or signing up, I was able to find…

    13 votes

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    5 comments  ·  UserVoice  ·  Admin →
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  19. Background play is utterly broken. Why is it every single time I tab out on my phone, live or vod the video playback breaks?

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  20. When browsing Twitch, we should be able to hide streams based on the tags associated with the stream. I'm tired of seeing things I don't want to. Tag filtering takes advantage of technology you've already implemented so it should be an easy lift.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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