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Customer Experience

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Customer Experience

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494 results found

  1. My experiences with twitch support have been, interesting, to say the least. Before I became an affiliate the email option was the only option. 1) having to choose a very specific category is harmful - not once did the support options available come anywhere near to matching what I was contacting support about. 2) provide ACTUAL support. I never once got a response that was helpful. More than half the time when I contacted support they wouldn't even address my question, and when I contacted them back they would still divert away from it which is very frustrating. After becoming…

    5 votes

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  2. First of all, it took me 30 minutes of incredibly frustrating searching and clicking to find this page. Suboptimal, to say the least.

    I would like to be able to manually sort the order of my followed channels as they appear on the left sidebar, rather than having to rely on viewer count or your ridiculously inept "recommended for you" option. At anything more than a couple of dozen followed channels, discovering if a specific one is live can be almost as frustrating as trying to provide feedback. Only having the "top" five options listed often means multiple clicks of…

    5 votes

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  3. I use Twitch on my tablet multiple times a day, and the new Interface has made navigating the starting page much less smooth and more clunky.
    My usual startpage in Twitch is the tab with channels that I follow, and it was always convenient to just open twitch and immediately see all the channels I'm following that are currently live.

    But since the update, Twitch will instead load a random stream from those right away. I first have to navigate back to the "following" tab, and then also disable the popup on the left that shows a list with live…

    3 votes

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  4. I use Twitch on my tablet multiple times a day, and the new Interface has made navigating the starting page much less smooth and more clunky.
    My usual startpage in Twitch is the tab with channels that I follow, and it was always convenient to just open twitch and immediately see all the channels I'm following that are currently live.

    But since the update, Twitch will instead load a random stream from those right away. I first have to navigate back to the "following" tab, and then also disable the popup on the left that shows a list with live…

    3 votes

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  5. This is just my suggestion and I'm not being rude here, and I'm just being honest especially I only watch a few streamers on Twitch (around 1 to 3 only - cannot mention them here for my privacy and especially on the unpopular opinion) and I don't like a lot of streamers especially as an INFJ and a misanthrope and I don't follow those nonsense trends like TikTok and the VTuber trends so I don't watch VTubers as well, especially that I already blocked 100 pages (10 streamers per one page, so that's 1000 something streamers already)... Please increase the…

    5 votes

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  6. On a tous remarquer que twitch reconvertissez tout en dollars puis re convertisse ensuite en l'argent de notre pays se qui nous fait perdre beaucoup d'argent des fois , je trouve qui serais bien d'avoirs plusieurs devise d'argent sur twitch qui sont séparer pour pas que l'argent sois reconvertie a chaque fois.

    Sa serais plus simple quand on se connecte a notre compte par exemple en France on est que la devise euro quand sa arrive sur twitch pour qu'on puisse savoir les somme exacte qu'on gagne et combien les taxe nous prenne sans devoir passer a chaque fois sur…

    3 votes

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  7. I loathe wasted space for notifications on things that I couldn't care less about. Stories are the personification of this idea. Why did you put stories ABOVE Followed Channels? You're attempting to tell us that you think we want this first-and-most. We don't. We came to get the content we want and Stories are just a big, fat waste of empty space that's infuriating to look at and think "there's no way to say stop trying to push stories to me". F-

    6 votes

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  8. I would like to kindly request the creation of a veganism section where vegan streamers who do not discriminate can broadcast their streams. Since you are not going to remove speciesist comments or sponsors, I would appreciate it if you considered adding a section where we can find streamers who do not promote animal cruelty. Many times, we feel intimidated by individuals who seek more personal interactions but end up being discriminatory, creating conflict for vegan viewers. If you are familiar with psychology, you’ll understand what I mean.

    Alternatively, if you intend to be a platform that promotes animal cruelty,…

    2 votes

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  9. When WoW Classic launched, WoW and WoW Classic were separate directories. Today they are one in the same. This merge category causes headaches for users trying to find a streamer playing the version of the game they're interested in watching.

    Sure, tags are there - but there aren't many streamers using the tags to deliniate which version they are playing. Currently, 24 streamers have Retail tagged.

    My suggestion is to separate the categories, for a few different reasons:

    1. User experience. Differentiating between the versions of WoW allow the user an easier path to finding a streamer that is creating content…

    28 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  10. I honestly don't like the recap last year (2023) since you cannot see the numbers of messages sent, emotes sent, hours watched, bits cheered, channel points earned and months subscribed for my top 5 most watched streamers last year, unlike on the 2022 recap (which I really liked from all of my yearly recaps so far) on which you can see all of them! Bring those numbers or information back for this year's recap especially that I really like my top 2 most watched streamers for this year 2024! Thanks in advanced! I just want to say 2022 was my…

    6 votes

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  11. The current way to unfollow channels is to click on the channel and then unfollow from there. This experience is absolutely abysmal when unfollowing large numbers of channels. On the mobile app it's even worse. Do something similar to YouTube and have a page that has all the channels you're following in alphabetical order and be able to unfollow or change notification settings all on that one page.

    3 votes

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  12. We should be allowed to see every directory/game category we've followed on desktop, regardless of whether the associated games are online or off. I've been on Twitch since 2011, so this would be a big help.

    On mobile, we're able to see our followed categories if we scroll below live channels towards the bottom.

    Having this on desktop would let us see if we're towards the max follow limit, so we can unfollow in order to add more.

    I do not like having to go on my phone to unfollow directories, since desktop doesn't show everything I have like the…

    2 votes

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  13. Let us follow as many games and people we want like YouTube

    7 votes

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  14. Your app is patheticly slow outside of firesticks. The fact that amazon does that on purpose to their apps that aren't being run on firesticks, as an incentive to buy a firestick, is blasphemous. Makes me never want to pay another dime to this money grubbing subsidy ruined by amazon that cares more about Just Chatting and IRL garbage than the games that built this platform.

    4 votes

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  15. I'd like to suggest a "audio only" mode for listening a channel while gaming or whatever, without the PC needing to use resources to play the video stream...

    3 votes

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    2 comments  ·  Other  ·  Admin →
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  16. I'm not able to start predictions, edit my channel settings, raid, and other things. I can TEMPORARILY fix it by deleting the Twitch site settings on Google Chrome, but as I said, that's only temporary and it'll come back one day. When I do that, I have to re-login and have to redo ALL of my FrankerFaceZ and BetterTTV settings

    2 votes

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  17. Let the people that use your website choose what language they want to view it in!! I never had issues with this, so why now all of a sudden?? Why would I want to change my language to Dutch, when I had to use this website in English for over 14 years?? What, now it's using geo-localization and we HAVE to use the languages that it provides for this country??? BS

    2 votes

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  18. When browsing Twitch, we should be able to hide streams based on the tags associated with the stream. I'm tired of seeing things I don't want to. Tag filtering takes advantage of technology you've already implemented so it should be an easy lift.

    8 votes

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  19. Do not advertise the political channel of a failed US politician on a UK user. Especially when the UK user has selected MUSIC channels. It is disgusting to the normal people who live in the rest of the world.

    4 votes

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  20. Hello. When do you plan to add a “broadcast of TV series without authorization” category to clean up the channels that do it in “discussion”?

    3 votes

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