My experiences with twitch support have been, interesting, to say the least. Before I became an affiliate the email option was the only option. 1) having to choose a very specific category is harmful - not once did the support options available come anywhere near to matching what I was contacting support about. 2) provide ACTUAL support. I never once got a response that was helpful. More than half the time when I contacted support they wouldn't even address my question, and when I contacted them back they would still divert away from it which is very frustrating. After becoming an affiliate I was happy to see that there was a live support option. 1) live support should be available to all users. I know Twitch likes to offer certain benefits to its affiliates and partners, and I am grateful for that, but its often newer streamers that need the most help so denying them a live chat support feels a bit unfair. 2) for the love of God, please train your support agents better so they can actually assist users. Everytime I contact live chat all I get is a regurgitation of the FAQs. I have read those - I would not be contacting support if I hadn't already tried to find the answer myself. It seems none of them have any actual knowledge as to how the site works, or what to do when something doesn't work as intended. This defeats the entire purpose of having a support option. Please step it up.