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Customer Experience

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Customer Experience

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228 results found

  1. We need faster conection between Twitch support service and users

    Everyone knows its hard to start in twitch but its harder if twitch technical support dont ask questions and u have most of the time automated responses, i think u can put more effort on support service to have a better experience for content creators, its totally neccesary to have a good and fast communication not only with viewers even with us, the ones who create the content for the platform.

    Srry for my bad english im not native.

    12 votes

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  2. It's great we have the opportunity to make suggestions and vote here. But we have no clue what you're looking at next. To get a better pulse on the community, present the next possible change and allow us to vote on our dashboards where we will see it. Nobody wants to crawl the entirety of this forum.

    24 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  3. not sure what happened, but ever since the twitch data leak, the uservoice does not save login data - i always have to login again even with the save login enabled.

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  4. My son has more than completed his path to partner but twitch has lost his application and he has gotten no reply back there fore he has no option to even apply again. Help! So aggravating! He keeps getting ****** replies from support that tells him to talk to partner support, but you can’t talk to partner support if your not partnered! Help! Please! KidRonnyy is his name!

    3 votes

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  5. Respond to people who have their payment threshold "On hold", there are many people who need help with this, we just need to know if we will receive the money or if Twitch can do something removing the money. It's frustrating to see the same email from twitch support solving nothing.

    4 votes

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    2 comments  ·  Help Portal  ·  Admin →
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  6. please provide instructions on how to perform a traceroute to twitch on linux systems

    3 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  7. Hi.

    As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

    You drop unannounced updates
    --> Example would be the /me change

    You don't reply to userfeedback (aside from incredibly broad statements)
    --> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
    --> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

    You force random users into beta…

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  8. I pressed "report" on uservoice and I thought a confirmation pops up but it didn't, so yeah.

    A confirmation on here would be good, maybe where you can state reason. Because I just clicked on something

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  9. I shouldn't have to submit the very same ticket beyond 50 times over the course of nine months because your staff seemingly cannot ever answer it with even slightly relevant information.

    Why are you advising me to ask a Twitch Broadcaster to assist me with an account related issue? By pure dumb luck I'm just supposed to find a Twitch streamer, who also happens to work for your customer support?

    Why are you insisting that I make purchases from your website? What would that have to do in any way with my account related issue?

    Why are you genuinely copy…

    33 votes

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    3 comments  ·  Help Portal  ·  Admin →
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  10. I've been Having issues getting access to my account and I can't seem to get through to Customer support in any meaningful Capacity. Please give us a way to submit a ticket and discuss the issue with a support rep. The options that you have for the clarifying questions are not sufficient. I've had my account password reset twice now because the reps don't even read the request, only the question catagories.

    36 votes

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  11. I just had posted some feedback, but I have feedback on posting feedback.

    It was an extreme pain to even find this page or section of Twitch, yet it looks so well developed. Please make this more clear / accessible to the public.

    121 votes

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    13 comments  ·  UserVoice  ·  Admin →
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  12. The system already in place for cases is horrendous. Twitch Support on Twitter can't always answer questions given by their guidelines page and a lot of the time cases get closed without an actual reply.

    Please provide a better messaging system so we can actually talk and voice our opinions for the higher ups, especially with sensitive matters such as legalities for music and fair usage on media as well as problems with accounts.

    8 votes

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    1 comment  ·  Other  ·  Admin →
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  13. We've been having an audio issue that has prevented us from streaming for two days. There is no direct way to get quick technical advice. There should be a line to call and speak with a live technician who is knowledgeable on common glitches and fixed, particularly since Twitch is such a buggy platform.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  14. I want real HELP! There's a huge bug in affiliate settings. I can't save my address because it says the address in step 3 is different from the address in step 1. But it is not! I tried everything, i copied the address from step 3 and pasted it in step 1 but it still doesn't work. And i can't ask for help because there's no help section!!!

    15 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  15. I'm not sure if the problem is on my side, or if my IP got somehow banned, but I can't connect to twitch.uservoice.com without using a proxy.

    Right now I'm writing this ticket from a proxy IP 186.121.206.241 (Bolivia), and it works fine. But when I try to open twitch.uservoice.com without a proxy from my main IP 95.27.129.58 (Russia), I get a "ERRCONNECTIONTIMED_OUT" error in Chrome and "The connection has timed out" in Firefox.

    I should note that uservoice.com opens fine, and twitch.tv opens fine as well - only twitch.uservoice.com is not working.

    I would appreciate if someone…

    5 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  16. It's incredibly ridiculous that I've waited like two weeks to get approval on an emote but what's even more infuriating is that your "contact us" feature is always broken so I can't even ask about it. Like seriously I can get better service from **** sites run on computers still using Windows 95

    8 votes

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    0 comments  ·  Help Portal  ·  Admin →
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  17. 8 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  18. More in depth info on how to get to affiliate status/partner status, ways to accomplish that

    4 votes

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    0 comments  ·  Help Portal  ·  Admin →
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  19. As of current, Twitch doesn't properly define what it considers a "small streamer". This makes it hard to actually understand when features it develops are actually for small streamers.

    Please accurately define and categorise what is meant by "Small Streamer" and, if possible, separate out "Small Partners", "Affiliates" and "New Streamers" when discussing new features and support.

    2 votes

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    0 comments  ·  Help Portal  ·  Admin →
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  20. better and faster twitch for everyone if they are not partner (no copy and paste messages) and no priority system. meaning everyone should be treated equal when it comes to support cause most times i submitted tickets they would get closed as a duplicate which means that it never got looked at even though three times it was a different ticket so would it be better to hire more staff for support tickets or get rid of the old ones who can't do the job anymore and hire more motivated ones who are interested in the job

    2 votes

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