201 results found
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Give your customer service a phone number to call. I've been trying to find this one person to block them due to them gifting me a sub to a channel I personally don't approve of. I can't find them and I was hoping to be able to get in contact with someone from Twitch.tv HQ to remove the gifted subscription and to help me block the person.
2 votes -
Report admins closing ideas/bug reports when they have not been addressed Admins often close bug reports of issues people are having without addressing and fixing the problem first. There needs to be a way to report this and reopen tickets that shouldn't be closed in the first place.
5 votes
Twitch
responded
Hey there,
I just wanted to give some context on this. We tend to close bug reports or reports of issues if there has not been any activity on the post for more than a year. If you are still experiencing a bug you are welcome to open a new thread so others can give their feedback as well.
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Get rid of User Voice and answer your customers I've never encountered a customer service system like this one. If you go to the contact page and try to fill out an email, the moment you choose a secondary category (which is required) you are redirected away from the contact page. It's insulting and annoying.
This User Voice system is a sadly inadequate alternative. It essentially allows you to ignore customer service questions for as long as you see fit. There are over 1100 outstanding suggestions and zero indication when any will addressed. I contacted IGDB by email and had an answer within 24 hours redirecting me to this…
5 votes -
Hire an actual support staff How about fixing your help page so that when someone is trying to submit a ticket for an issue that you don't have options for in the drop down menus they can do so without being forced to select from the drop down which then takes them out of the ticket page and to some bs help page for that topic. Bogus nonexistent support.
3 votes -
Downvote as feedback It is simple and easy to upvote a UserVoice post, but the only way to give disagreeing constructive feedback is by having to click the comment link and to write a comment.
While the internet can be a place where the less pleasant side of people can surface under the guise of anonymity, it shouldn't diminish the positive potential constructive feedback even if it is not in agreement to the original post.
Not all suggestions and feedback is the same experience as others.
This is only meant to act as a indicator of the feeling within the community in both…9 votes -
Train better support staff A few pointers:
- When a ticket comes in force support people to actually read it before responding. If a copy paste answer applies, that's fine. If not, then receiving one A, Adds an extra step of communication for the staff as they'll hear back from the customer repeating their issue and B, will infuriate the customer.
- Enforce an attitude of the customer's problem being the problem, not the customer themselves.
- Ban support staff from one sidedly shutting off a discussion in the middle of it. It's not just infuriating and beyond rude, but also counterproductive as if…5 votes -
Overall Experience Okay, 1) I don't like how the "suggested channels" show up on the desktop website. It's usually the "more popular" channels and channels I'VE ALREADY WATCHED. Don't say "We might think you'd like this channel." If I"VE ALREADY WATCHED IT. I like how the mobile app is set for it.
2)Where is the feedback button? I shouldn't have to look in "Settings" or check other menus, click on "Help" and then search for Feedback. Good or bad, let US TELL YOU WTF IS GOING ON.
3) The amount of ads you've tossed in is cancerous
4) F Amazon
5) It'd…2 votes -
Ad 1 of 6 6 ads in a row when checking out a new streamer?
Skating on thin ice here twitchPS - conflating suggestions and feedback is straight up ********.
7 votes -
contact, dark mode - Contacting Twitch should be WAY simpler. As of now it's a whole job - and if it isn't and there is a quick way, I don't know it so it's shown clearly anywhere.
- Contact page should have an option for dark mode, and follow the setting used for the main Twitch site.
- This Forum should have dark mode option too (though being a separate company from twitch i would understand if that's not an option)
1 vote -
tem que melhorar o suporte da twitch tem que contratar mais pessoas para trabalhar no suporte, tive um problema em uma conta da twitch em setembro de 2022 e até hoje o suporte não me respondeu. já fiz um recurso la mas não responde nunca suporte está bem precário.
1 vote -
Customer Experience Exceeded My Expectations I contacted email support over an issue regarding 2FA that wasn’t working for me. My phone number was almost instantly contacted with a new log-in to enable 2FA directly and the issue was resolved immediately. I couldn’t be more pleased with their timely response to an initially frustrating experience.
1 vote -
Currently no email support The bot you have for twitter support doesn't work and replies with unrelated information to the issue.
I have reopened this for the following reasons,
1) This is true
2) Your bot is not working correctly and gives incorrect info
3) You are stopping people from upvoting who also has this issue
4) You never commented
5) Closing unresolved issues is just wrong and rude!2 votes -
Contacting Support form should not auto-redirect With the current Twitch Contact Us form users are immediately redirected off the form when an assumed applicable category is selected instead of providing a link to it.
This disrupts the user's attempt to file an inquiry while selecting a category that may/may not fit what they're seeking help on since current categories are unclear.Remove the auto redirecting of the contact form so users can use the form as they intended, to file an inquiry.
121 votes -
Phone number I feel like when users are dealing with a suspension or ban twitch takes forever to notify users of updates on their suspension appeal or ban appeal. I feel like if twitch created a contact number that was only for suspension appeal updates then that will help the user get clarity better, instead of waiting a very long time.
1 vote -
Increasing levels of spam posted in comments for uservoice Lots of spam comments in uservoice as of late I have reported, some with links that could damage people's computers if clicked on. More needs to be done to insure that safety of users with regards to this.
1 vote -
Provide "Help" For Twitch Users Who Are NOT Creating Content The entire "Help" area is set up entirely on the assumption that everyone comes to Twitch to create content. There is absolutely no support for anyone who comes to Twitch to follow content created by others.
11 votesHey there!
What kind of content would you like to see added to our Help site? We try to make articles applicable to people who view and create content, but if there is missing content you were looking for I would be happy to share that with our team.
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User satisfaction survey It would be good if the ticket case number is specified when sending an email requesting to complete a survey to find out the user's satisfaction. In a situation in which a user sends several tickets, when receiving this email there is no specific knowledge about which ticket it refers to. Adding the case number to this email and/or its subject would be very useful. (This kind of mail https://i.imgur.com/SnxL9BS.png )
14 votes -
The help portal AND Appeals section do not work. I received a suspension and made a ticket 2 months ago. No response. Does it really take over 2 months to respond? Like even an automated response? Really?
I made an appeal about a month ago, also no response. I really have no clue how I am supposed to get help. Like why do you even have a support site? There is nothing helpful or supportive about it! No humans view your tickets. Just literal automations that copy and paste useless information.
8 votes -
Allow users to report bugs The Help Portal Contact Us page does not allow Twitch users to report actual software issues with the website.
For example, I have encountered a bug on the main website Twitch.tv homepage. There are no options in the Help Portal that allow me to submit this bug report. The relevant options either lead me away to separate web pages when I try to fill in the form and select categories, or the sub-categories simply DO NOT EXIST.
This is baffling. How am I supposed to submit a bug report?
88 votes -
Add a link back to www.twitch.tv from any help.twitch.tv page There needs to exist a method for a user to quickly, possibly at the click of a single link, go from whatever help.twitch.tv page the user is on to www.twitch.tv without having to type the URL in the address bar. Clicking any "home" link takes you back to help.twitch.tv. Once I have answered my question, I would like to just click a link to take me back to Twitches main website.
5 votes
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