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Customer Experience

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Customer Experience

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494 results found

  1. If Twitch is based in California, and follows the laws of California AND per their streamer contracts, forces their streamers (not employees) to follow California's laws, then WHY are you caving to the UK's online safety act?

    Ofcom has no power to fine foreign companies, as we have learned from 4Chan, yet you have caved.

    Compliance on one law means they'll force you to comply with more. I don't think you're ready for the UK's stance on employees/workers/independent contractors.

    Kindly get your s*** together.

    Cheers.

    Sixth_Column

    3 votes

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  2. While typing in a Chat on the App, i accidentally clicked on an emote of a channel i was following for a very long time that another user posted, which leads to the channel informations showing up. I accidentally clicked on the follow button which had me unfollowing the channel, because the usual pop-up if i was sure to unfollow did not show up. After i re-followed my follow age was set to the todays date. My improvement wish would be: 1. That the assurance unfollow pop-up also shows up when you click on emotes and names in chat, 2.…

    3 votes

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  3. no reason to clutter up the drops inventory with with drops that are not available

    https://i.imgur.com/Y8KjEUI.png

    4 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  4. Extend the timeout on the recaptcha on the support contact form. I had to check the box again at least 5 times while trying to type my message (the recaptcha kept stealing focus while I was typing).

    2 votes

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  5. After the one of the most recent updates the gift a sub, bits, and channel point buttons now appear on the bottom right corner of my phone in "No Chat" mode and there's not a way to remove them. I don't want to see buttons on the screen, I just want to see stream.

    2 votes

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  6. Twitch keeps buffering. Please fix this issue. It’s been happening to a lot of people and yet no updates on fixing it. Twitch has become unwatchable because of this issue.

    5 votes

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  7. I'm a Turbo user and follow hundreds of streamers. Currently, in the Web UI, in the left Nav Bar, under "Followed Channels" the default number of online streamers is 12 for me. I often have 30+ streamers currently online. Every time I open Twitch I have to click "Show More" just to see who is online. Please allow me to see all my online Followed Channels without having to click "Show more"every time. I might suggest adding a user UI option to customize the number of Followed Channels shown by default (e.g., show x number of Followed Channels preference) ,…

    2 votes

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  8. I'm a Turbo user and follow hundreds of streamers. Currently, in the Web UI, in the left nav bar, under "Followed Channels" the default number of online streamers that appears 12 for me. I often have 30+ streamers currently online. This means every time I open Twitch I have to click "Show More" ever single time to see who is online. Please allow me to see all my online Followed Channels without having to click "Show more"every time. I might suggest adding a user UI option to allow me to customize the number of Followed Channels shown by default (e.g.,…

    2 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  9. Hello,

    I am currently subscribed to a channel on Twitch.
    However, when I try to watch certain subscriber-only VODs, I receive a message saying:
    "This video is only available to subscribers," and the video does not play.

    I have confirmed that my account is correctly subscribed.
    I have also tried logging out and back in, clearing my cache, reinstalling the app,
    and using different devices, but the issue persists.

    Since the VOD is labeled as "subscriber-only" but remains inaccessible,
    there may be a bug or an issue with access permissions not being applied correctly.

    Could you please investigate this issue…

    2 votes

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  10. Starting ads as soon as someone goes onto your site is *****. the piece of * who thought of that ought to drink bleach.

    2 votes

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  11. I am on my THIRD attempt to get help from Twitch support after another user stole and used my personal phone number for their account without my permission or knowledge. Twitch support has twice now told me how to attach my number, completely ignoring that the issue is I can't use my number because it is being used by someone who is NOT me.

    2 votes

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  12. YOUR SUPPORT AREN'T HELPFUL AT ALL. THEY ARE NOT RESPONDING TO MY INQUIRIES AND LEFT ME ON UNREAD.

    2 votes

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  13. Stop using the front page to funnel everyone into your most popular streams and use it to give exposer to "low viewer" streams like it's supposed to be used for.

    The fact everyone is getting KaiCenat, who's sitting at 130K viewers, every single time you open the font page while the other streamers in the "rotation" don't ever show up unless you click left or right is a scam on all the other people you offered front page to.

    He doesn't need a boost from the front page. You're basically giving free hand outs to billionaires while suppressing people who…

    4 votes

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  14. I follow a lot of channels but there’s only 2 streamers I enjoy enough to never want to miss a stream. The rest are people who happen to be apart of the same gta server as my favorite streamers. So it’s super annoying to have to go change the settings for every single new creator I follow so I don’t get bombarded with notifications that I care nothing about. Instead of having live notifications turned on and stories set to sometimes by default, please switch them both to off so that we only have to trouble ourselves if we think…

    2 votes

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  15. Include a timestamped link to the VOD when you are gifted a subscription in the notification. An easy way to click the notification and be linked to that moment. Rather than having to scroll through the VOD.

    1 vote

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  16. There is a flag in the upper right corner of games showing that it is new or had a major update. So far I have not been able to find a way to show just these games. Recently none of the streamers that I follow were online, so I was looking for a new game to watch or smaller indie game. To find them I had to scroll through the entire list of games. There has to be an easier way to discover these games.

    2 votes

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  17. I use the Drops & Rewards page to see if my games currently have drops. However I sometimes can't remember if I've gotten a drop or not. Could you add an indicator (icon or something), maybe next to the game name so we can see it at a glance, to show if we've already gotten the drops from that campaign?

    5 votes

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  18. Can you please add the ability for users to categorize their follow list!

    Currently we can only sort by recommended or high view count. I would be better if users could customize streamers they follow into groups.

    i follow many streamers as a social media manager. i would like to sort my viewers by grouping them into a category that i can name

    example monster hunter streamers, my filipino streamers into one category, valorant in another on my followers list.

    5 votes

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  19. Viewers should be able to filter out streamers who are using vtuber models. While being a vtuber is becoming very popular on twitch, not everyone wants to watch vtube streams. Those who are streaming as a vtuber should have to check a box when going live confirming that they are using a vtuber model and then viewers can "hide all" vtuber streams. It shouldn't be as difficult as it is to find an actual human on Twitch. This can also provide an option to show only vtuber streams for the people who want that.

    4 votes

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  20. Social media badges given for sharing streamer content on other platforms. Users end up just using your content to get views on youtube etc and the "#" that shows its your content and not theirs doesn't bring new followers or fans. Yes, you can disable the feature altogether, but that disallows any share! Can twitch require a direct link to twitch channel when streamer's content is used to get the person sharing (not content creator) views on other platforms?

    2 votes

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