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Customer Experience

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Customer Experience

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How can we improve the customer experience on Twitch?

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3 results found

  1. Provide "Help" For Twitch Users Who Are NOT Creating Content

    The entire "Help" area is set up entirely on the assumption that everyone comes to Twitch to create content. There is absolutely no support for anyone who comes to Twitch to follow content created by others.
    11 votes

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    6 comments  ·  Help Portal  ·  Admin →
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    More Info Needed  ·  Twitch responded

    Hey there! 


    What kind of content would you like to see added to our Help site? We try to make articles applicable to people who view and create content, but if there is missing content you were looking for I would be happy to share that with our team. 

  2. Make a way to receive help faster

    4 votes

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    2 comments  ·  Help Portal  ·  Admin →
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    More Info Needed  ·  Ana responded

    What do you mean by re-direction? Please let us know how we could improve this. Our support team is directly available via the Contact Support link when browsing the Help Portal. Thank you!

  3. upgrade your contact page

    I wanted to contact you to ask why do I see the schedule on all channels only from 9 to 14 and not all the 24 hours of the day and I couldn't contact you because your contact page is useless
    3 votes

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    1 comment  ·  Help Portal  ·  Admin →
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    More Info Needed  ·  Ana responded

    Please provide constructive feedback about how the contact page could be more helpful. Thanks.
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