Make a way to receive help faster
What do you mean by re-direction? Please let us know how we could improve this. Our support team is directly available via the Contact Support link when browsing the Help Portal. Thank you!
The problem is, the majority of the categories in the dropdown menu end up redirecting you to a generic help page rather than letting you contact support.
So, you have to select one of the very few, probably unrelated categories, in order to actually send your query to support.
It is an incredibly frustrating user experience as your form submission gets erased every time you get redirected so you have to enter everything again.
The system has clearly been setup this way to insulate the support team from Twitch's user base, probably because they are massively understaffed and have no idea what they are doing half the time. Par for the course with Twitch.
For receiving help to a little issue it seems a lot of re-direction to do, can we just have a direct email to help center?