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Customer Experience

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186 results found

  1. can we remove sound alerts from chats? It's hard to enjoy a stream when a random sound effect blasts in my headphones.

    1 vote

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  2. When viewing the following page you will see a recommend channels row. Unlick the main page you cannot select not interested from here. The same recommendations are not present on the main page so you end up with stuff you would rather not see

    1 vote

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  3. Currently on twitch you can click into a stream that is not live content. As this is the entire point of the website, this is undermining the site. What effect does this have:
    - bigger channels deflect views from smaller channels preventing the emergence of new major streamers: the life blood of this platform.
    - low effort channels surpass high effort channels that are always live. Particularly problematic are sexual streams on constant loops.
    - There are already vod services for watching missed content
    - Long term user disengagement will occur in the categories where this is most apparent
    -…

    1 vote

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  4. Hi, I just struggled the last couple days with my favorite streamers. I just wanted to bring an idea where i can choose a maximum of 5 streamers as favorite which pop up on the first view if you open www.twitch.tv (only if you are already logged in).
    It doesn't matter if they are live streaming or offline, maybe i want to watch their latest streams or something else. Just to navigate easier to your favorite streamers channel some kind of a feature would be the best thing!

    Greetings
    Eren

    1 vote

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  5. As an avid user of Twitch.tv, I've seen firsthand the disparity in treatment between large and small streamers. When a small streamer gets suspended, it often feels like they're left to fend for themselves with little to no support from the platform. On the contrary, some big Twitch.tv users have been suspended up to seven times with seemingly no significant consequences. This is not only unfair but discourages smaller content creators who are trying their best to grow their channels.

    Everyone deserves a second chance - or even a third - much like YouTube's three-strike rule. It's disheartening to see…

    2 votes

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  6. Stop suspending channels without giving a reason for the suspension. 3rd time now twitch has suspended a channel i like and still no reason other then it was a mistake by twitch.

    1 vote

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  7. When i tap a video game I want to follow for example let's say I want to follow Tekken 8 video catagory and when I tap follow twitch say no or won't let me . I delete all the games I don't want to follow and it still won't let me unfollow or follow Tekken 8 - pls fix thx u and improve

    1 vote

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  8. I have literally proved Twitch support wrong - I had properly met all of the requisites required to receive the Crunchyroll drops "60 Days free", yet never received the drop. After a couple of tickets, Twitch was NOT supportive at all, nor willing to perform their due diligence in investigating whether or not this was true. In fact, it was INCREDIBLY difficult to get any reply to my submissions, may entries were purposefully ignored and STILL are.

    I have provided their twitch staff proof with timestamps where they could determine yes these do match with the requirements to receive the…

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  9. Channels are gaming twitch drops now, I've been cut off of a stream minutes before unlocking a drop several times now, furthermore the drops page is incredibly misleading and borders on bait and switch. These are marketing promotions and need to follow all applicable laws and regulations. Clean up your house before you get sued.

    1 vote

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  10. I subscribed to someone's channel with a recently linked amazon prime account (it was a new twitch account made awhile ago but I hadn't switched the link yet) and even though, and for like 2 minutes it still wouldn't let me watch the videos of the streamer I had just subbed to with my prime. Was just letting you know because that kinda makes it a frustrating experience.

    Also, it should not be this hard to make a damned suggestion to you. No wonder you guys are so archaic with implementing *, it's because you don't have a good

    1 vote

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  11. Please give us back 1080p for korea IP
    It already connected with foreing server.
    You don't need to limit traffic in korea anymore.

    1 vote

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  12. 3 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  13. 1 vote

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    0 comments  ·  Twitter Support  ·  Admin →
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  14. When you send out emails announcing subscription price increases, please tell us what the new price will be, rather than making us do a google search to find the information on a Twitch page not linked in the email.
    It smacks of subterfuge and customer disrespect, and generates negative feelings towards Twitch and Amazon.

    1 vote

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  15. Play the ******* stream. Also why do I have to login 3+ times to give you useless wastes feedback on your broken ******* site?

    1 vote

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  16. I need to understand why you would ban someone for their religious beliefs? Melonie Mac Go Boom was recently banned for hate speech. Well that does not sit well with me. It is a SIN. It is a mental illness. It is simply a disgusting behavior. I hope you understand when Free speech and religious prosecution become the norm and EVIL people are the only ones left to speak. We will end as a society. And what comes next is then end for all.

    1 vote

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  17. Something similar to what YouTube uses. An ability for users to show off channels they follow, so that people who would want to could go check those channels out and vice versa. I think it would improve the overall engagement and growth of all Twitch channels. Especially for those smaller channels who are just starting out. Or even go further and allow users to display all channels they follow on their own channel pages, so users who do view their channels can see and if they want to, go check out those specific channels.

    2 votes

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  18. Have the dev team add a "Access-Control-Allow-Origin" header to fix the CORS issue that is preventing my player for working. Here is the Javascript console error.

    Access to fetch at 'https://video-weaver.ord03.hls.ttvnw.net/v1/playlist/CvcFOP3YiNjIn6-BI1caHBrD1Z1E7LgoOYaRrS56tgJ-0crcu7YLR8iUOD8xhKvQrAzhhyWVjULY8dVHe3SNWSlVk7DHVwGwnQTZcmtOBdhTnf4LlqrQlZ7HSDvwNa3Xml_SeP68xaCYlVfYkpsg5FSp43lF-ax1Kdl7D2VoD38FEVcU5hbqdMu5ckCf6mc7lXfJos8vqNduKQNfoU7oYoi0RFjinHQ8F8NjxqjXRlUn0cePSU6e7owURm2L6EWhXnOSt45aexmlS3tQU43C5TxjWjJl-6M44COuOIutybMKTjzBR83tD49P0tubhQqsQnHX8cGsWf10bNxnq-o8Ztoc8-YJJ5BisBnia58TJXSVqPvwTsA_nxjCtEv8LyCEfkLiPNAHJaB-Uwu7iV3DwIBaHrUNA5Hl3M2y3iBvaT-hPH7GC7ahRwd-e5_de2G2uqJaKJMPrDXu2JXGTFrKdgSqdxcpv12vn46shghHizG6APTND3CxDFXZiyznu4rGkv55xUV_OiJMzo04d_eXef6HSd1R0gJ7LSagsWe8WiQ62znsk5nn3H7lqVKOsDV-H1X0XufpeMM8li74LNJXGiKNZsandcE-TMLN4nVoCbh-msjKOsvywdKFoCp9B89_zIgbF5rKYHICL4kvRHGgV4oceYvWpYG4wn-yyXsHqZyuzJDFOiYqerBcuFv-UCXwugG3aBxcEgBLTdInwtFm_bzRKRcFciykHp0BwppArkSNJo6P2o5lqaG8LnJnvxjaRYQEVj7WGauHO0_5oSZbZiA8lqXhziedzJEqMmp4DqQVjQ0fpzC8VHPa0r4cdUvc81PTwQrrBkBiZL7H53hZATkq9IPbObnWU_Ufob0gr8h5GJTFsqyIpbQXq-y3P6x3ueFTjeWclcEfJxNbMwB6H1nidkBl5A_9gw77rGcM_rzvbwtZDZ53F3ScB9fTLzLnKgOpFvUeYvX0i94-OihiGUjv064Sre6J8TSww_IiUhAZ_V2Sh6BqlWaXGgzMWJVoGD3Sa3_ZMcsgASoJdXMtZWFzdC0yMKMI.m3u8' from origin 'https://www.twitch.tv' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.

    2 votes

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  19. Enormément de monde est actuellement sur mobile et je ne comprends pas pourquoi cela n'est pas prit en compte dans les statistques. Il faut se mettre à la page, quand la majorité des personne est sur téléphone et suit des lives via mobile. Tout le monde ne peut pas avoir d'ordinateur dans les transports ou chez des amis, par ex. Il faut prendre ces paramètres en compte.

    1 vote

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  20. Viewers should be able to block video recommendations by blocking specific tags or catagories. This could also double as a parental control function. This should be able to be changed by the user as desired.

    2 votes

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