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Customer Experience

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Customer Experience

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228 results found

  1. Add additional live volume sliders for the different audio tracks (Same audio tracks that VOD's have) so viewers can turn up or down the music. voice or game independently. Allows the users to have a full controlling experience of the streams they enjoy. Maybe some people are hard of hearing and wish for the music to be turned off or the game down so they can hear the streamer

    2 votes

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  2. on my twitch account I can't unfollow and follow games I followed when I tap the heart icon it disappears and don't work I emailed multiple times and did everything the email told me to do an it still broken. It broken on PC , mobile an console twitch app I would either like this bug fixed or just make following unlimited like YouTube pls it been 3 years and it still broken I hope this gets seen by twitch an fixed soon. On everything

    2 votes

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  3. Gostaria de sugerir a equipe de suporte da Twitch que habilita-se novamente a pesquisa de usuários que tiveram suas contas invadidas e depois recuperadas. Recentemente notei que após minha conta ter sido hackeada, após a recuperação dela, ninguém encontra mais o meu canal na Twitch, ele não é recomendado e você também não consegue encontrá-lo na barra de pesquisa. Gostaria que o suporte resolvesse isso.

    2 votes

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  4. The tooltip for the channel points is placed badly, as it prevents from clicking on the bonus symbol if active. The tooltip should appear left of the button instead of on the right side.

    2 votes

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  5. Why is twitch the only site where i constantly experience new issues? for the past year there have been constant issues when scrolling on the various parts of the site, often making this utility non functional, or like the recommended tab, jump randomly up and down. this is the ONLY site ive ever experienced issues, an you have several of em.

    i thought i was the only one but so many people i talk to have the same experience. And it kinda makes sense when i tried to provide feedback and have to jump so many hurdles to even find…

    2 votes

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  6. PLEASE read the actual problem instead of sending how-to articles that doesnt even have anything to do with it.

    8 votes

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  7. Blocking should actually block people like all other social platforms. If I block a user, their stream still shows up in the list if I browse anywhere other than recommended and I can usually still click their streams. Upon researching this, they can also still see me at times too. Blocking seems pointless if you can't truly, fully block someone and have zero visibility between them and you.

    3 votes

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  8. I'd like there to be a feature to enable an alert when a specific streamer starts streaming a specific game. For example, I don't need to know when Summit1G goes live, but I would like to know if it's live and starts streaming Valheim or Sea of Thieves.

    The stats for these alert notifications should be shared to the streamer, as an indicator of interest for them to play a specific game.

    2 votes

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  9. Seperate console from pc , dont care about console players only PC

    2 votes

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  10. Whenever I land on Twitch the landing page contains many female streamers with their breasts mostly exposed or them clearly showing off their rear ends.
    I come to twitch to watch people stream video games, while I understand that you as a platform support other types of IRL streaming it is a shock to never click on this content and you keep pushing it over and over again. To be quite frank it looks like *********** and has me weary to open Twitch anywhere outside of my home if people might be looking over my shoulder.
    Please add an option…

    8 votes

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  11. I would like to, as an owner of a chanel can do, to block a chanel and never see it again, not even recomended.

    2 votes

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  12. I'm talking about https://www.twitch.tv/directory/following/games

    So far it just shows the categories in alphabetical order. It would be nice if it could at least show 5 current streams of each category with "show more" button so you dont have to click on each category to see who might be streaming. Also sorting options for the categories would be nice too.

    Thank you!

    1 vote

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  13. So if Twitch have a inbuild Ai speech to text system what the Watcher not streamer can activate and position in the picture you have a nice little feature but if you include a translator ai in this which the User/watcher is allowed to controle by habit or wish, turn off or on or position the window where in the pic the text is shown you may have a senstation and close the gap between languages. You may offer that as a service and also can monetise this.

    Actually some streamers like Piratesoftware uses a speech to text ai. due…

    2 votes

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  14. The new TikTok style of feed is not good. I have always scrolled through my followers list that was sorted by view count. Now I have to click a following button and there’s no option of sort. It also doesn’t show titles so I can’t see what exactly the streamer is doing in the game. It also doesn’t show a preview of the stream. My time spent watching has gone down drastically. I understand things have to change and the TikTok thing is fine. I can just not use it but please rework the followers page. Many streamers I watch…

    1 vote

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  15. Make youtube section of twitch for videos. URL should look like this:

    www.twitch.tv/youtube/video12345

    1 vote

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  16. Men's mental health is heavily stigmatized by society and I would love to see a space that amplifies the importance of men's emotional wellbeing. This space would educate other men on how to be less toxic, and how to practice empathy with other individuals.

    2 votes

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  17. can we remove sound alerts from chats? It's hard to enjoy a stream when a random sound effect blasts in my headphones.

    2 votes

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  18. Customer service does not read my issues - they give some generic response that has absolutely NOTHING to do with my issues.

    2 votes

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  19. At the beginning of each month, Twitch currently displays for each user a "round up" of stats for the month, how many of that streamers streams a user attended, how many watch-hours they have, how many messages were sent, but I would also like to see a Contributions page, where a user can see some admittedly estimated statistics of their potential monetary contributions to a channel. Something like "You threw 1380 bits in April! You've been subscribed for 39 months, WOW!" or "Your Turbo Membership resulted in 3.98 in estimated ad revenue this month! So generous!"

    In my opinion this…

    2 votes

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  20. Whispers are now completely broken thanks to required phone verification!

    Twitch now requires phone verification to send a whisper to anyone, regardless of previous whisper history, or anything else logical.

    Since phone verification is never going to happen for me, I can never reply to any whisper I receive now.

    And I cannot turn whispers off.

    So, people keep whispering me to get help with things, and I have no way to tell them I can't even reply to them.

    If Twitch is not going to allow some sort of other account verification, or security settings, then Twitch should give…

    2 votes

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