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Customer Experience

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Customer Experience

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494 results found

  1. Samsung have release new Samsung Browser for Desktop Windows. When twitch it keep redirect to m.twitch.tv and when open help.twitch.tv it display the browser is not support.

    Please make twitch support with Samsung Browser and not redirect to m.twitch.tv.

    Thank you

    3 votes

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  2. Preamble: Despite making mention of usage of the report feature on Twitch this feedback is regarding the confusing way in which the system managing those reports operates in E-Mail communication, the redundancies that cause irritation with the method and frequency of communication. Hence I write this feedback in the "Email Support" class.

    Regarding userward feedback E-Mail communication

    In referrence to Report ID: 147099302

    So far the category still has not been changed to
    Pools, Hot Tubs, and Beaches
    Despite the content title and videostream information I recieve from twitch.tv indicating it belongs right into that category.
    Streamer realitymood has not…

    2 votes

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  3. Minha língua nativa é o português, mas recentemente comecei a estudar inglês e espanhol simultaneamente. Acredito que a Twitch seja perfeita para conectar várias línguas e culturas, por isso tenho assistido muitas lives em espanhol, só que os gringos falam muito rápido o que as vezes faz com que a gente perca o fio da meada. Gostaria que fosse adicionado legendas nos vídeos, não precisa ser necessariamente traduzidos para o nosso idioma nativo, mas sim, legendas na própria linguagem do criador de conteúdo, que sejam opcionais a nós espectadores, algo que possa ser ativado e desativado. Acredito que assim atrairá…

    2 votes

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  4. Let us do what most other sites allow: Go to a user's page and BLOCK them. No contact, no recommendations, no getting routed to their stream when someone else's ends.

    3 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  5. When I follow someone on twitch on mobile, my phone freezes, and there’s no way to turn off captions. Also when scrolling through emotes it constantly shakes making it difficult to pick emotes. If possible can you please fix these issues.

    2 votes

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  6. couldn't access a stream due my age (i'm 44) and/or region

    there is no reason why i was refused access or there is nothing showing why. more details should help users and streamers to know what is causing it.

    for my case i'm a game server owner and i need to monitor streamers to protect them from being stream snipped which ruins the experience for them and the audience.

    3 votes

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  7. Idea: streamer channel ratings scored and sourced by
    Twitch %
    Chat %
    Critic %
    (I recently joined a Twitch survey on a recently viewed streamer and this idea spawned for that concept)

    Example: Imagine your first time on twitch and you want to find a stream , where to begin?
    Will the overall enjoyed by the twitch majority score help?
    Let's let all the percentage to be rated in category of
    Viewers in chat %
    Twitch affiliate or partner %
    Optional: % Desktop content critic streamer. %

    2 votes

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  8. Make a one-day Turbo available for 100 bits. If you're willing to pay $12 for a month of ad-free, great, but that breaks down to like $0.38/day. Instead, let me pay $1 to have ad-free for 24h. I am not on twitch daily; I sometimes come for a long time maybe 1-2 days a week. Let me have the option to pay $1 or 100 bits, something small and even like that, so I can get 24h of ad-free. That's a huge markup from your turbo monthly rate, but it feels like a value, because I'm not "wasting" the other…

    3 votes

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    1 comment  ·  Other  ·  Admin →
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  9. This is not listed on the Turbo FAQ but is listed on the Affiliate Settings Guide. We've been searching for this answer for months and it's definitely not in the right place.

    Turbo subscribers that ALSO have a channel sub do generate adrev for streamers.
    https://i.imgur.com/5QqZ4r1.png

    This is not explained anywhere on the Turbo page:
    https://help.twitch.tv/s/article/twitch-turbo-guide?language=en_US

    It is listed on the Affiliate Settings Guide:
    https://help.twitch.tv/s/article/affiliate-settings-guide?language=en_US

    527 votes

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  10. There is a game called
    "Jump King"
    that has recently had a name change on twitch to
    "Tactical Leaping Adventure - Jump King: There is a Smoking Hot Babe at the Top!"
    Any normal person would agree the name change is too long and it was better the way it was before. Members of the community are disappointed and want the old name back. It would be much appreciated for you to do this. thank you for your time!

    10 votes

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    1 comment  ·  Other  ·  Admin →
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  11. Not everyone cares about streamers who are _______. Curated sections should receive the same treatment as categories: an option to hide them if we don't wish to see them.

    2 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  12. I want to receive an email notification when my favorite streamers go live. However, I don’t want to receive these emails during work hours or nighttime while I'm sleeping. Please add an option to either specify when notifications can be sent, or to set a "Do Not Disturb" time during which they are not sent.

    2 votes

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  13. can we go back to having the stream title and information at the bottom of the stream we are watching as the information being at the top is really distracting and takes away from the quality of the stream. the stream information at the top is really ugly looking and makes it not enjoyable to watch my favourite streamers on desktop! please change it back no one likes this dumb change

    45 votes

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    10 comments  ·  UserVoice  ·  Admin →
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  14. I was watching a stream that had 2 co-streamers, and a semi-transparent black pop up covered the top left of my stream saying "You're not live yet. Start your stream, then come back to Co-Stream. Learn More".

    There is no button to remove this overlay, and clicking learn more also doesn't remove it. Refreshing also doesn't remove it. It's ridiculous to ever have any element cover a stream. I'm trying to watch an esports tournament and can't see a bunch of important info due to this, and even if I wasn't this is an unacceptable design.

    2 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  15. LGBTQ identity labels, particularly “trans” and “transgender” shouldn’t be censored automatically by OBS or Twitch because this implies that being trans or talking about trans issues is something that needs to banned. This makes LGBTQ people feel less welcome on the platform.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  16. Twitch should add a dedicated horror game category to better support the growing community of horror fans and content creators. Horror games deliver a unique experience full of tension, fear, and emotional reactions that set them apart from other genres. A specific category would make it easier for viewers to discover horror-focused streamers and events, especially during peak seasons like Halloween. It would also shine a spotlight on the countless indie horror titles that often go unnoticed under broader tags. By creating a horror category, Twitch can boost discoverability for both creators and lesser-known games, while embracing a genre that…

    18 votes

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    4 comments  ·  UserVoice  ·  Admin →
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  17. I am a bit dismayed at the "categories" and how they are created and shown. They advertise, as titled, discrimination. For example: You have "black" categaories" and no "white" categories, and the same with "hispanic", you have "lgbqtxzy123+-/pride" categories, yet no "straight" or "heterosexual" themed categories and more ... there is a disparity regarding balance of sex, race, sexual beliefs that is not balanced and quite biased. it is offensive to to see categories that offensive to me without having those that pertain to me as well. should there be a balance, there would be nothing for me to be…

    2 votes

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  18. I am watching an esports stream and there is a small overlay banner regarding co-streaming. It's persistant and blocks a portion of the key statistics on the broadcast. Please add an acknoledgment option to verify it's been read, but allows the banner to go away. It's quite disruptive.

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  19. Currently, the message stating that I do not have permission to co-stream remains permanently visible on the screen. It does not disappear in theater mode or even in full-screen mode. This ends up being quite distracting and, in some cases, blocks important parts of the content, negatively impacting the viewing experience.

    It would greatly improve user experience if this notification could either:

    Automatically fade away after a few seconds, or
    Be dismissible by the user, or
    Not appear at all in theater or full-screen modes

    As it stands, the persistent overlay feels intrusive and reduces immersion while watching streams.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  20. Please provide an option so that a user can disable all the Watch Streak notifications and messages in every location.

    3 votes

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