Update Turbo Help Page to show that a viewer with Turbo and a Sub generates adrev
This is not listed on the Turbo FAQ but is listed on the Affiliate Settings Guide. We've been searching for this answer for months and it's definitely not in the right place.
Turbo subscribers that ALSO have a channel sub do generate adrev for streamers.
https://i.imgur.com/5QqZ4r1.png
This is not explained anywhere on the Turbo page:
https://help.twitch.tv/s/article/twitch-turbo-guide?language=en_US
It is listed on the Affiliate Settings Guide:
https://help.twitch.tv/s/article/affiliate-settings-guide?language=en_US
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thony654321 commented
Interactive Features: Introduce more interactive features that allow viewers to actively participate in streams, such as polls, chat games, and viewer-controlled events. This increases engagement and fosters a sense of community among viewers.
Improved Discovery: Enhance the platform's discovery tools to help users easily find content that aligns with their interests https://theyostteam.com/. This could involve refining search algorithms, offering personalized recommendations, and highlighting trending or recommended streams. -
bluecorncalamari commented
An interaction of two systems should have the same point of explanation on both entry points, or at least a link, please!
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bic_mag commented
This issue has been confusing Streamers for a long time.
Turbo in general should be promoted more, because it supports Streamers and Twitch as a platform a lot. But at least the impact of Turbo for Streamers should be made clear on the Turbo Page, or the FAQ. -
despiatrix commented
Why don't you advertise turbo more, Twitch? You should let your users know that having turbo helps support every streamer they watch
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galmata commented
Unifying support article content improves the experience of streamers and viewers alike. Clarifying this process will help streamers drive more viewers to become subscribers and Turbo members if they know they can still earn ad revenue without those viewers having to get ads.
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Dragonator_g commented
This makes sense. Why isn't this info about Turbo in the Turbo page?
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aifer92 commented
This is crucial information for supporting streamers!
it could have been much easier to access :P -
ctrlaltglitch commented
This should be on the FAQ fact for Turbo as well.
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RandomRed38 commented
Why don't you advertise this more, Twitch? You should let ppl know that having turbo helps support every streamer they watch. Chat <3 clarity
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LinkinBreak commented
I had emailed Twitch Support in Jul-Aug 2022 asking every question I could think of about Turbo and ads because they just changed the ad rev payout to 55%. After multiple emails to support and getting some misleading information, I was able to find that single sentence in the Affiliate Guide that explained that subbed Turbo Users count as ad impressions. I verified it with support and they said that the order of operations is Turbo > Subs > Not Subbed. It would be nice to have this info in the Turbo help page as it took me a few months of reading every help article I could find to find that info. It shouldn't be that difficult to find it. Especially as it will help being a selling point to people looking to get Turbo.
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Kirdow commented
I have been on Twitch since about 2011, and ever since subscriptions became huge and ads started playing, I've always felt like I've been robbing streamers when getting Turbo. Sometimes I've even felt bad promoting Turbo because I felt it didn't support the streamer. Seeing they still get ad revenue when I have Turbo is such an uplift for me personally. This should have been written up front to us Turbo users from the very beginning. As a user who doesn't stream, there is no reason I would have found it if it's in the Affiliate Settings Guide, thus having this in the Turbo FAQ would answer a question for me as well as any future user who may have the same question. Definitely add this, it's needed.
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taffynay commented
It's essential for the Turbo Help Page to include clear information about Turbo viewers who are also channel subscribers generating ad revenue for streamers. This key detail, currently found only in the Affiliate Settings Guide, is a significant piece of information for both streamers and subscribers. Its absence on the Turbo FAQ has led to confusion and a prolonged search for clarity. Incorporating this information into the Turbo Help Page would greatly enhance transparency and understanding for the Twitch community.
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NavigatorNomad commented
I don't see how the turbo FAQ is wrong though. It says if you have turbo the streamer gets revenue. Where's the problem?
From the FAQ:
"Plus, Twitch Partners and Affiliates still earn ad revenue from Turbo subscribers who watch their channel."Where's the confusion?
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TupperwareNinja commented
I was peer pressured to come vote.
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WhisperOnWings commented
It would be so nice, as a viewer who has questions, to be able to find a curiosity like this easier as I have also been wondering about this basically since I started using the platform, as I am not really gonna be looking into the affiliate help page to find info on turbo.
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Skippski commented
Great idea!
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IsAlwaySleepy commented
That's really helpful and basic information for Turbo, glad to see that it counts but hope it's put on the turbo page.
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andrewplays4 commented
This is crucial information for supporting streamers!
it could have been much easier to access :P -
AdorkablyAutumn commented
I've been streaming for YEARS and nobody I've met or talked to knew the answer to this.
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Rainzz____ commented
I have to agree. For it to not be under the turbo sections just makes it impossible to find.