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Customer Experience

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Customer Experience

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494 results found

  1. My anti-tracking software blocks trackers. The specific advertising trackers from video-edge-b97fc0.sea02.abs.hls.ttvnw.net cause my stream to freeze then turn black with the massage "There was a network error. Please try again. (Error #2000)". Now this is an advertising tracker and not an essential tracker so it should not be critical to use for the webpage to function correctly. Though that does seem to be the case.

    So an advertising tracker, not an essential tracker, breaks the webpage functionality. This does not happen to any other website I have ever used. Only on Twitch. This issue has persisted for years. This should…

    5 votes

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  2. revert to the old twitch mobile layout. the new mobile update makes navigating preferred streams irritating. i cant minimize the stream im watching to look at the home page and scrolling through current live streams just does not work well.

    26 votes

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    5 comments  ·  Other  ·  Admin →
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  3. Hi, I followed the rules and regulations from twitch report for malicious pranks but it seems we have a problem from the malicious pranks usually from sensitivity jokes and not added from dad jokes. Everytime when someone in a chat they use a dad joke as a greeting instead saying hi and hello. I got furious from way too much jokes around the twitch for entire world and people didn't care about sensitivity jokes because of this situation. I would like to any particular jokes including dad jokes to remove from chat for sensitive person because it might affected to…

    2 votes

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  4. Twitch Performance & Community Optimization – Strategic Data Blueprint

    Goal & Vision
    Twitch can significantly strengthen the connection between streamers and viewers without reinventing the platform – simply by making better use of the data it already collects.
    The goal is to:

    Increase viewer retention → longer watchtime, more interaction, higher monetization

    Improve community health → fewer toxic chats, more positive interactions

    Enhance platform value → more attractive for streamers, viewers, and advertisers

    Core Principle
    Every day, Twitch generates massive amounts of valuable data:

    Chat messages with timestamps

    Viewer join/leave events

    Moderation actions

    Interactions with clips, bits, and subs

    Topics…

    2 votes

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  5. It would be nice if V tubers, people who use anime avatars, typically little girls, children, with big breasts, could have their own category and the option to blur their streams in the same way that we can blur other content such as sexual themes or gore. If gooners want to goon, they'll find a way. There's no reason why 7/10 of my recommended channels are all Vtubers, especially when I block them Everytime I see them.

    3 votes

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  6. On the drops inventory page in the Twitch mobile app, there is no sorting in the list of obtained drops. They are randomized for some reason. There should be options for sorting (sorting by date, by game, ascending, descending) to make it much less of a nightmare to navigate. This would be useful to keep track of drops obtained. I often double-check to confirm I've earned the drops from a stream I just finished watching.

    4 votes

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  7. A button to mute or lower the volume of music.

    It would work that a streamer can connect theirs twitch account with a music platform account like Spotify
    Then in a stream if the streamer has music on there would be a button to change it's volume!

    It would really help people that either dislike the music the streamer listens to, or they are sensitive to that type of music, or that they just rather to listen to their own music.
    There's a couple of streamers I would watch, but I don't purely because of the music!

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  8. In the Uservoice clear up categories for features that don't exist anymore
    - Gust Star (Name it Stream Together)
    - Watch Parties (don't exist anymore)
    - Teams (basically don't exist anymore)
    - etc

    A cleaned up & consolidated category system will help more users to properly put feedback and suggestion in their proper categories especially since most suggestions of new idea cover multiple categories (Dashboard, User Exp, Safety, Legal, etc etc)

    2 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  9. REMOVE TWITCH OPEN STORIES !!!!!!! PLEASE DO IT NOW . SO ********** ANNOYING !!! I HAVE TO UNFOLLOW TO REMOVE THIS **** !!! WHY DOES IT EVEN EXIST ?

    3 votes

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  10. Create a highly visible link (i.e. that automatically logs you in) to the desktop site from the mobile app. There are currently many features available on the desktop site that are not available on the mobile app.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  11. Allow Twitch to be accessed in China

    2 votes

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  12. The image header of the CONGRATULATIONS email for partner invitation has been for a long time and is currently Harry Potter themed. This should change for at least two reasons.

    1. It's old. Twitch has had at least 2 major overhauls of the site, branding, and imaging since it was first introduced. The last major change of Twitch's branding included the shade of purple used for branding purposes. The current image uses the old color scheme and is outdated.

    2. Harry Potter, via the author J.K. Rowling, now has iconography that is inherently tied to extreme rhetoric, most especially (but not exclusively)…

    25 votes

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    3 comments  ·  Other  ·  Admin →
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  13. Before an update to the twitch tv app, you would type with the Apple TV remote to participate in chat. This allowed users to use the mic on the controller to write messages to chat. Now it makes us scan a QR code and type through the phone. Would appreciate the option to just use the remote again!

    2 votes

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  14. Hello good evening, I am contacting you to improve the customer experience or rather to give you a suggestion to improve the visual appeal, apparently on the platform the interface in my browser (firefox) is a little... different, that is to say the title section and others are now at the top and personally it is too uncomfortable, and I suppose I will not be the only one, so I want to make the suggestion to return to the previous appearance that I already had that was comfortable for the eye, if it is an error due to my browser…

    10 votes

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  15. On the Drops page where you see drops campaigns currently in progress, could you please add an option to hide/opt out of certain drops campaigns... There are loads of drops for games I'm not interested in but the drop progress starts for some reason - perhaps because of some highlighted game on the Twitch frontpage - and these all clutter my Drops page when I'm not interested in drops for games I'm not even playing.

    So on the drops inventory page - https://www.twitch.tv/drops/inventory - where you see a breakdown of drops progress across games, could you please also add a…

    12 votes

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    7 comments  ·  UserVoice  ·  Admin →
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  16. When i watch channels now, i get a message that i no longer have a badge for giving x amounts of gifted subs. Then it keeps pestering me about "just give one more and youll get your badge back".
    This i do not like, and will stop gifting any subs. Remove the badge, ok. Remove it and pester me for more gifts to get it back is just...
    I did not find a relevant place for this feedback so i put it here.

    6 votes

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    2 comments  ·  UserVoice  ·  Admin →
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  17. I think the problem is that your devs use React which is slow piece of s***. They should move to some framework that uses signals and benchmarks well. Current speed is unacceptable for so how popular twitch is

    2 votes

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  18. Dear customer service, I participated in the ongoing DOOM:The Dark Ages live broadcast on Twitch, which drops rewards for one hour of watching. However, I insist on watching the live broadcast of this game channel for one or two hours every day. Why is there no reminder of the event drop rewards? Because since May 13, this reward drop has been malfunctioning and has not been fixed yet. I can't see the progress of my watching the live broadcast and get the DOOM Slayer guard skin redemption code. I am not the only one who has this problem. I can't…

    3 votes

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  19. No one cares about this feature. You wonder why you're losing money? It's because you keep implementing things no one asked for. No viewer has ever wanted this. ‘Psst! New stories you haven't explored yet’—seriously? I'd rather do just about anything else than watch a Twitch "story". No one on God's green earth has ever gone "let me go on Twitch to watch a story from my favorite streamer". Please focus on improving the core experience instead of adding unnecessary features.

    5 votes

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  20. when there are many streamers live and with this much recommendation stuff in the sidebar, it creates a scrollbar on "normal" 1080p screen size. looks disgusting.

    xtra note: don't try to shoehorn more "recommended" or popular stuff in the ui. i look around myself when i want to see other content. thx. ;)

    also... a general feedback link for those kinda ui beta issues would be helpful.

    2 votes

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