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Customer Experience

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Customer Experience

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How can we improve the customer experience on Twitch?

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  1. Allow users with twitter to DM the support page

    If you look at 99% of company support Twitter pages, all of them have their DM's open as a way to allow issues to be aired/resolved. Twitch falls under the 1% that doesn't have DM's open. I think (and pardon my french) this is an asinine decision that should be rectified ASAP. A lot of users are being banned out of the blue and twitch is radio silent, these people do this for a living and should have a way to ask what's going on - opening Twitter DM's for the support page would be an incredible and humongous step…

    58 votes

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    Planned  ·  6 comments  ·  Twitter Support  ·  Admin →
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