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Customer Experience

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How can we improve the customer experience on Twitch?

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3 results found

  1. Allow users with twitter to DM the support page

    If you look at 99% of company support Twitter pages, all of them have their DM's open as a way to allow issues to be aired/resolved. Twitch falls under the 1% that doesn't have DM's open. I think (and pardon my french) this is an asinine decision that should be rectified ASAP. A lot of users are being banned out of the blue and twitch is radio silent, these people do this for a living and should have a way to ask what's going on - opening Twitter DM's for the support page would be an incredible and humongous step…

    49 votes

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    In Progress  ·  5 comments  ·  Twitter Support  ·  Admin →
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  2. twitter

    To make it so that when clicking a link on twitter iOS the link takes you directly to the twitch app rather just a twitch web page within the twitter app and then having to choose, independently, to go to the twitch app.

    2 votes

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    0 comments  ·  Twitter Support  ·  Admin →
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  3. Currently no email support

    The bot you have for twitter support doesn't work and replies with unrelated information to the issue.

    I have reopened this for the following reasons,

    1) This is true
    2) Your bot is not working correctly and gives incorrect info
    3) You are stopping people from upvoting who also has this issue
    4) You never commented
    5) Closing unresolved issues is just wrong and rude!

    1 vote

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    0 comments  ·  Twitter Support  ·  Admin →
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