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Customer Experience

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Customer Experience

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494 results found

  1. I'd love to have some control over the recommended channels section in the sidebar. I see the same channels in that section and I don't like them all, I'd not miss anything if this section never existed. I think if users had an ability to exclude channels from this section, it would bring in much better user experience to the platform and more exposure to other streamers.
    My solution would be just a tiny X button on the right, after the streamer's name and viewers count.

    21 votes

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    4 comments  ·  Other  ·  Admin →
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  2. Please include an image of a male and female silhouette with a contrasting color used to show exactly which portions of a body or vtuber model need to be covered to avoid falling afowl of the rules regarding apparel. The rules are not being understood well by many creators, and a visual aid would guarantee that they understand them.

    4 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  3. "Search Tags"
    Why are you allowed only one Search Tag instead of multiple tags? It would be better if multiple tags are allowed like how streamers list multiple tags on their platform.

    7 votes

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    1 comment  ·  Other  ·  Admin →
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  4. To give some background, I was looking through the Account Management forum and noticed at least two idea postings that, to my knowledge, have already been implemented (or partially implemented) on Twitch.tv but haven't been marked as solved or removed from the forum. Specifically, both ideas suggested removal of the mandate requiring usage of the Authy authenticator app when setting up 2FA. These appear to be out-of-date ideas because I myself in 2024 have 2FA turned ON using a competing authenticator app (i.e. not Authy).

    https://twitch.uservoice.com/forums/310228-account-management/suggestions/12287061-open-standard-2fa-with-qr-codes

    https://twitch.uservoice.com/forums/310228-account-management/suggestions/34831714-provide-backup-codes-for-2fa

    I found it strange that these were not marked as resolved or cleared…

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  5. sack everybody and replace with rational intelligent ppl

    3 votes

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  6. Looking for a direct line to a twitch admin to appeal a permanent misunderstood suspension on a friends account. Proof of innocence provided. An immediate ban should not be issued based on an out of context conversation. First time offences from people should be more thoroughly investigated rather than 1 appeal in 6 months which is absurd.

    2 votes

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  7. These price increases are getting out of hand.
    People are going to turn away from twitch, I have heard a few streamers already talk about moving to different platforms.
    People ARE going to stop subscribing with the latest price increase and I don’t blame them.
    It’s all well and good putting the discounts on for subbing multiple months in advance but not all viewers have that as an option.
    With these latest increases coming in, less people will sub to their favourite streamers, those that stream for a living will get hit and move platforms, twitch is going to lose…

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  8. **** prime gaming.
    I've had it for years now and after what twitch's money hungry ******* did it's COMPLETELY USELESS. Matter of fact, if I could PAY to CANCEL my prime gaming subscription, I would. I only have it because I have amazon prime, and let me assure you, I will never EVER use such a ****** ******* program. You should delete it and at least stop promoting it on twitch streams. Seeing what we once had and ******* "Zombies Ate My Neighbors And Ghoul Patrol" together makes me soooo ******* mad. Please delete this ****** *** program if you…

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  9. First of all, I do not appreciate that there is no "OTHER" option for CATEGORY: General, SUB-CATEGORY: Generic Issue; It's obvious why you don't have this option; It's because you don't want feedback on certain issues and that's straight up not ok to suppress the voice of your customers to suit what your company wants for itself.
    Secondly, and the main reason I'm submitting this feedback, is that my most watched channel HasanAbi is consistently at the very bottom of my recommended channels which makes absolutely no sense. My most watched channel should be one of two places: either at…

    2 votes

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  10. Why am I getting ads in a different language? My selected language for my twitch account in English. I'm tired of seeing 4 or 5 ads in a row in a different language. If anything will make an ad irrelevant, it's an ad in a different language so you can't even hear what's being advertised.

    5 votes

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  11. I have noticed a lot of people dislike the placement of the stories segment... I can understand that they should be seen but the placement they are in right now is really annoying... so I would recommend that they may be put into their own tab on the top right (like the direct message notifications as well as the other notifications are) and also I've met a lot of people (myself included) that wish there was a "Mark all as read" button for all the different notification types...

    or to put it in more simple terms... make it so that…

    3 votes

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  12. Can't tell you how many times I've wished I could find a streamer I just lost bc they are playing some other game and rarely play whatever I found them on. Watch history would be incredibly helpful even with some basic functionality.

    But if it's implemented like this website or the new Twitch mobile update then don't bother xD

    3 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  13. Please let me turn off the feed feature in the app, I want to browse twitch the way I have for years and not like Facebook reels, it’s inefficient and annoying, keep it for people who want it but let me turn it off, it’s annoying and I haven’t been watching Twitch because of it and I’d rather go watch them on YouTube because it’s annoying as heck

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  14. Being a part of raids should be OPT-IN. Forcing a user to click "leave" when raiding leads to a worse UX for many. It also skews your internal metrics because users are just being bounced from channel to channel. Many folks have been complaining about this for years:

    https://www.reddit.com/r/Twitch/comments/lppwu4/is_there_a_way_to_automatically_leave_a_raid_when/

    https://www.reddit.com/r/Twitch/comments/gqqqxj/is_it_possible_to_disable_being_apart_of_a_raid/

    https://www.reddit.com/r/Twitch/comments/8dalo2/is_it_possible_to_not_join_raids/

    It makes little sense for these things to be opt-out anyways. Creators should want active viewers, not zombie viewers that aren't there.

    2 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  15. My fiancé, @virgo_va has been wrongfully suspended. He is a target of @6arakin who has severely cyberbullied my fiancé for a while now. And when my fiancé tries to defend himself, me, and our cat, he gets banned. He was denied an appeal, so if he doesn't get his account back with all of his followers and subscribers, I'm afraid we're going to have to take this to court. @6arakin's hateful and evil behavior towards others has been excused for too long, and that's not fair.

    2 votes

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  16. Abuse of DMCA system of claims violating live-streams (they receive a notification and get banned immediately that creates possibilities of unfair abuse). At the same time DMCA agents have poor qualification and when they receive a counter-notification they behave as they want instead reminding a claimer that only a COURT can solve DMCA rights abused or not. Youtube has better system - when you claim on someone and receive a counter- notification you have 10 days to sent Youtube agent a proof that you are starting a procedure in Court otherwise your content is safe. Please fix this difference.

    2 votes

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  17. This is a 100% legitimate question which I would really like to see a response to: how many times, exactly, do I have to tell your algorithm that I am NOT interested in a channel before it actually stops spamming that channel across my home page & sidebar recommendations? Whatever the number is, I will gladly do it in order to stop seeing channels and topics which I not only have zero interest in, but which in some cases I find personally offensive.

    There are some channels which I have clicked "Not Interested" on literally HUNDREDS of times over multiple…

    3 votes

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  18. When I export a clip to youtube using the twitch tool, the audio of the final youtube short becomes incredibly loud and sounds awful, they are basically unwatchable.

    twitch clip with normal volume - https://www.twitch.tv/darrellsbar/clip/FlaccidSourBillPhilosoraptor-NmY1Vgb0xTmh9fOO

    exported, unwatchable short with ridiculously high gain - WARNING, INCREDIBLY LOUD https://www.youtube.com/shorts/TE-ff8w7Dpw

    whats happening here?

    2 votes

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  19. I don't know if anyone else is experiencing this, but over the last 3 weeks or so when I try to scroll down on the followed channels bar with the collapsable bar on the side, then try to click on a channel it auto scrolls to either the top of the bar or bottom at random. This is extremely annoying when I am trying to go to the view more option or click on any stream in general. I scroll on the the collapsable bar > move mouse to the item I am trying to click > click, and in…

    7 votes

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  20. Localization Program Manager, Seattle

    I received an email today from a "no-reply" account, and my idea essentially is, your Careers/HR team should try harder. Not once was i contacted and i have an extensive resume of related experience. If I weren't qualified, then I would have expected a response from HR along these lines. Instead, my application...which was submitted weeks and weeks ago, I don't even remember when...just sat around as far as I'm aware. That is incredibly frustrating to the unemployed public, especially those of us who believe that we could be a benefit for your company to hire.…

    2 votes

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