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Customer Experience

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Customer Experience

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494 results found

  1. As a moderator I get a lot of freedom regarding the layout of video and chat. One of the greatest features is the ability to lock chat below the stream video, instead of beside it.
    As a regular viewer you can switch to theatre mode to get chat to move below. But sadly this is only done if you squeeze your window to be narrow enough, or zoom in a bunch. This may look ok on a 1080p monitor, but at larger screens sizes like 4k it is utterly useless.
    Please just add a toggle to switch chat between beside/below…

    5 votes

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  2. Bug - I’ve always gone through and hidden items I don’t want to clean up the Prime Gaming List on the website. 2 months in a row now items that I previously hid have come back again. Please fix this, it is ridiculously annoying, otherwise I’m just going to stop visiting the site. I can’t be bothered to sift through **** and remember whether I hid it or not months ago.

    2 votes

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  3. Changes in video viewership are not displayed correctly and engagement numbers are lower than the actual number.
    This doesn't always detect which tabs are open, it only counts when an action is taken, so only people watching are counted, and people playing with you are visible on screen. Not. No, because the count is omitted because it cannot be calculated.
    If not fixed immediately, this is an issue that will force changes to the basic affiliate marketing terms and conditions.
    Although there is a requirement for an average number of viewers, the system uses a system that cannot accurately measure…

    2 votes

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  4. Not even a week ago it would show streams from the only game I typically watch. Now it's showing every game under the sun because they have high viewership. Clicking "Not Interested" does nothing to stop this.

    How does this promote streamers with low viewers in the only game I watch?

    2 votes

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  5. Twitch attire should be more equal with vtubers and vrchat since vrchat is a steam game and so is the software for vtubers also most vrchat users are in full body tracking and can move and show what they want in a private instance for stream so when they swap to a avatar with barely clothing and grind on the camera its kinda weird to not enforce some rule or attire update for that we know dan and many staff members have biases its no secret but that shouldn’t affect how to set attire policies equally

    2 votes

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  6. Today I caught students at my place of work, a highschool that's responsible for ages 12 and up, watching a stream of a V-tuber with a fully drawn naked model with breasts and genitals out, showcasing a slideshow of *. Not art, *.

    My school's network blocks out explicit content, I have been testing this and reaching out to the ICT department to add sites that need blocking.
    Twitch will join this lineup of blocked sites this month, because on any school account with those same restrictions, without logging in or signing up, I was able to find…

    13 votes

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    6 comments  ·  UserVoice  ·  Admin →
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  7. Blocking should actually block people like all other social platforms. If I block a user, their stream still shows up in the list if I browse anywhere other than recommended and I can usually still click their streams. Upon researching this, they can also still see me at times too. Blocking seems pointless if you can't truly, fully block someone and have zero visibility between them and you.

    8 votes

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    1 comment  ·  Other  ·  Admin →
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  8. It would be great to also give a monthly balance (reward) for Turbo subscribers. Especially with the new bits Power-Ups. this will make Turbo more attractive and gives a balance of bits to use and support streamers even more.

    5 votes

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  9. There are valid reasons to contact you that are currently impossible to address with the existing contact form due to its limited category options. It's evident that this was intentionally designed to reduce incoming requests, but it is creating significant barriers to legitimate communication.

    This needs to be addressed and improved. One solution would be to add a "general" or "other" category, allowing for inquiries that don't fit into predefined options. Not everything can be neatly categorized into your existing selections.

    3 votes

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  10. The new TikTok style of feed is not good. I have always scrolled through my followers list that was sorted by view count. Now I have to click a following button and there’s no option of sort. It also doesn’t show titles so I can’t see what exactly the streamer is doing in the game. It also doesn’t show a preview of the stream. My time spent watching has gone down drastically. I understand things have to change and the TikTok thing is fine. I can just not use it but please rework the followers page. Many streamers I watch…

    4 votes

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  11. Dear Twitch Team,

    I would like to raise a concern regarding usernames that violate Twitch’s Terms of Service. I have noticed accounts with names starting with terms like "Murder," "Nude," or "Terrorist," which are clearly offensive and inappropriate according to Twitch’s guidelines. While I am not targeting any specific streamer, seeing such violent or inappropriate names affects the positive experience that this platform strives to provide.

    I respectfully request that Twitch enforce its username policies more strictly to ensure a safer and more welcoming environment for all users. Strengthening this aspect of moderation will help maintain the community standards that…

    2 votes

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  12. Estimado equipo de Twitch,

    Me dirijo a ustedes para compartir una idea innovadora que creo podría mejorar significativamente la experiencia de los usuarios durante los streams, aumentando tanto la personalización como la interacción.

    Actualmente, los streams en plataformas como Twitch permiten a los creadores de contenido transmitir múltiples fuentes de audio (por ejemplo, micrófono, juego, música de fondo) a través de software como OBS, que permite la separación de estas pistas. Sin embargo, en la transmisión en vivo, estas pistas se combinan en una sola señal de audio para el espectador, limitando su capacidad de ajustar el volumen de manera…

    2 votes

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  13. Background play is utterly broken. Why is it every single time I tab out on my phone, live or vod the video playback breaks?

    3 votes

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  14. There are persistent problems with search, discoverability, bots, and platform growth. I search for a small channel by its exact name, and it's not visible unless I click "Show 5 more channels." And if I type one letter wrong, it doesn't show up at all. Twitch needs new ownership or something.

    2 votes

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  15. I know that Black, Latin and Women guild are early beta but I feel male streamers should be included in that. We are a large community and I feel like we are underrepresented to some aspects.

    I am not sure if everyone agrees with me but I do want to propose it after speaking with the AAPI Guild leader. I know its early in development but being represented would be huge. :] Thank you !

    15 votes

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    2 comments  ·  UserVoice  ·  Admin →
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  16. Have Twitch make and run 24/7 Drop channels for every active drop category including option to gift subs

    2 votes

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  17. There needs to be a live chat feature for REGULAR USERS for Twitch Support. Random bugs that cripple your ability to use twitch that have been reported on uservoice for over 2 years still happen and their is now way for regular users to report it.

    3 votes

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  18. Stop changing/translating category names like 'JUST CHATTING' to 'CONVERSACIONES'. Have no sense in language terms.

    5 votes

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  19. I would love the old Twitch Desktop to come back. It was really useful, and I miss it ever since it got removed. Sometimes, I don't want to open my browser to check who is live and what to watch. Also, it would allow to have notification on computer, as it doesn't seem to work right now with browser (at least for me).
    I also tried to install a browser that I dedicated to Twitch, but it got annoying quickly, I don't like having a browser always open when not doing anything on it.
    It would help me to check…

    2 votes

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  20. Would be really useful to have a feature that upon activating, disallows one to unfollow a channel as easily as it is now.

    2 votes

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