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Customer Experience

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Customer Experience

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494 results found

  1. are you idiots or what?..why have you banned the channel "Sinicawho"?..it's not her fault - neither she chose to play that video herself, neither she knew what's going to be shown in the video..besides it's a video from youtube, not pornhub..first of all, how can she know what's the content of the video, n second, how can she expect something improper, especially when it's from a site like youtube?..it was i who ordered this video for her and others to watch, to be precise: "Miss Bashful X DBBD- Short King Spring" https://www.youtube.com/watch?v=83tp9wyHpfM, just like i ordered "Eartheater - Pure…

    2 votes

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  2. I’ve seen a lot of feedback provided, with a TON of upvotes, just to have zero acknowledgement whatsoever.

    Even if it is something that can not be accommodated, the “no” would be much more appreciated than silence.

    2 votes

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  3. Customer service does not read my issues - they give some generic response that has absolutely NOTHING to do with my issues.

    2 votes

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  4. Whispers are now completely broken thanks to required phone verification!

    Twitch now requires phone verification to send a whisper to anyone, regardless of previous whisper history, or anything else logical.

    Since phone verification is never going to happen for me, I can never reply to any whisper I receive now.

    And I cannot turn whispers off.

    So, people keep whispering me to get help with things, and I have no way to tell them I can't even reply to them.

    If Twitch is not going to allow some sort of other account verification, or security settings, then Twitch should give…

    2 votes

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  5. Browse By Category 100% NEEDS and should default to Alphabetical sorting.

    3 votes

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  6. I use the video space much more than live, and my default page is "continue watching". I simply want to be able to remove videos from the ones shown that I no longer want to watch.

    6 votes

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  7. can we remove sound alerts from chats? It's hard to enjoy a stream when a random sound effect blasts in my headphones.

    3 votes

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  8. What's the point of reporting users for "Miscategorized Content" if the users that willfully abuse this have nothing done to them.
    I want to see people streaming that content, not someone streaming nonsense ALL. THE.TIME.
    So ban them, or ban them from streaming to those categories.

    Example: See user C0mmanderC00l streaming (copyright) TV shows with dodgy QRs and Suspicious Spy cam footage and "DMCA bypass" music in the Style Savvy categories. (Mostly Styling Star, but has used Trendsetters)

    5 votes

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  9. Add an option where instead of sorting followed channels from High to Low, It'll show Low to High

    4 votes

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  10. Gostaria de sugerir a equipe de suporte da Twitch que habilita-se novamente a pesquisa de usuários que tiveram suas contas invadidas e depois recuperadas. Recentemente notei que após minha conta ter sido hackeada, após a recuperação dela, ninguém encontra mais o meu canal na Twitch, ele não é recomendado e você também não consegue encontrá-lo na barra de pesquisa. Gostaria que o suporte resolvesse isso.

    2 votes

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  11. The tooltip for the channel points is placed badly, as it prevents from clicking on the bonus symbol if active. The tooltip should appear left of the button instead of on the right side.

    2 votes

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  12. Since every email support thread includes a reference number, it would be great to have a way to search that reference number and see its basic status - closed or open, any pertinent information, etc. and ideally contest any conclusions or closures due to poor or inadequate support.

    Basically after days of not getting responses to my email support thread, and having never been told it was closed, I am suspicious my ticket got closed and my ability to email the reference case is gone, but I am still emailing that case # assuming it's open. Situations like this really…

    8 votes

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  13. Why is twitch the only site where i constantly experience new issues? for the past year there have been constant issues when scrolling on the various parts of the site, often making this utility non functional, or like the recommended tab, jump randomly up and down. this is the ONLY site ive ever experienced issues, an you have several of em.

    i thought i was the only one but so many people i talk to have the same experience. And it kinda makes sense when i tried to provide feedback and have to jump so many hurdles to even find…

    2 votes

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  14. Seperate console from pc , dont care about console players only PC

    2 votes

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  15. So if Twitch have a inbuild Ai speech to text system what the Watcher not streamer can activate and position in the picture you have a nice little feature but if you include a translator ai in this which the User/watcher is allowed to controle by habit or wish, turn off or on or position the window where in the pic the text is shown you may have a senstation and close the gap between languages. You may offer that as a service and also can monetise this.

    Actually some streamers like Piratesoftware uses a speech to text ai. due…

    2 votes

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  16. Men's mental health is heavily stigmatized by society and I would love to see a space that amplifies the importance of men's emotional wellbeing. This space would educate other men on how to be less toxic, and how to practice empathy with other individuals.

    2 votes

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  17. At the beginning of each month, Twitch currently displays for each user a "round up" of stats for the month, how many of that streamers streams a user attended, how many watch-hours they have, how many messages were sent, but I would also like to see a Contributions page, where a user can see some admittedly estimated statistics of their potential monetary contributions to a channel. Something like "You threw 1380 bits in April! You've been subscribed for 39 months, WOW!" or "Your Turbo Membership resulted in 3.98 in estimated ad revenue this month! So generous!"

    In my opinion this…

    2 votes

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  18. Currently on twitch you can click into a stream that is not live content. As this is the entire point of the website, this is undermining the site. What effect does this have:
    - bigger channels deflect views from smaller channels preventing the emergence of new major streamers: the life blood of this platform.
    - low effort channels surpass high effort channels that are always live. Particularly problematic are sexual streams on constant loops.
    - There are already vod services for watching missed content
    - Long term user disengagement will occur in the categories where this is most apparent
    -…

    3 votes

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  19. I think twitch is being horribly inconsistent on its banning practices. It's bad enough you ban channels "by mistake" as that really throws the moderators into chaos. Worse, you ban channels based on random snitches who either are just trying to cause trouble or are trying to eliminate competition.
    I also don't like this policy of banning for "copyright violation". There are channels you don't touch that are showing more recent stuff that channels you've removed. Frankly, since these channels are generating ad revenue for you and nobody is downloading the content, I don't believe copyright is an issue, especially…

    2 votes

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  20. TOS Updates should point out what has changed. Since every website and its mother sends out those emails, there's just no way I can read through all that trying to see what changed. Can't remember pages & pages of dry text, either. The changes should be highlighted with some color. Give us all a break!

    2 votes

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