Give better Whisper security controls, or give us the option to just turn them off.
Whispers are now completely broken thanks to required phone verification!
Twitch now requires phone verification to send a whisper to anyone, regardless of previous whisper history, or anything else logical.
Since phone verification is never going to happen for me, I can never reply to any whisper I receive now.
And I cannot turn whispers off.
So, people keep whispering me to get help with things, and I have no way to tell them I can't even reply to them.
If Twitch is not going to allow some sort of other account verification, or security settings, then Twitch should give us the option to just turn whispers OFF completely to stop the horrible user experience.
The only option now is to "Block whispers from strangers" which makes absolutely no sense whatsoever.
Here's the description for "Block from strangers" -> "Block whispers from strangers unless you whisper them first. A stranger is anyone who is NOT: someone you follow, someone you subscribe to, one of your mods, or one of your editors."
Even with this setting on, I still get whispers from people who then get angry I haven't replied. And I have no way to contact them to say I can't even reply.
Horrible, horrible UX.
CursedEliza
shared this idea
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iamSamoth
commented
Exactly, now when I just logged in essentially every channel I follow, and watch now has phone verify. But, they refuse to accept the number I have used for nearly 20yrs.
So, I suppose they just want no business from me. I quit buying bits when they got rid of friends. I stopped buying subs when they got rid of whispers for me, because like the OP people whisper me, and I can't even respond to them, and now I can't even tell them in chat that I can't receive whispers. All I came for anymore was to see when to apply my prime sub to someone, and I am sure I won't even be able to do that soon enough. WTF Twitch???!!?
How are you this hard headed? Do you intentionally ******** on customers too see how much they can take before they walk away completely? I know if I am locked out now from pretty much even interacting with the web site, then there are many many others who have just stopped trying, or will stop interacting and supporting creators. Which is just more lost revenue.
What am I supposed to do? Now that I can't even chat on the website, you have cornered me into simply having no option but to walk away, because I know this will go unheeded.
And there is no way they would be smart enough or rational enough to moderate the security. It's not Fort Know people. Stop with all this dumb blanket changes to the website, for users that present no real suspicion all you are doing is forcing them to not give you money.
I haven't even tried to buy bits or pay for a sub, will I be blocked from that because of the phone number, or will you ridiculously accept my money and provide NO SERVICE?
If I paid for a sub I still couldn't participate in chat, so why the **** would I ever give you money ever again. You guys are just so ridiculous.
And I am sure this is completely unnoticed and unacted upon, because the bottom line is always get money,
run ads, get money, run ads, run more ad, run more ad, break into mid-word response, run ad, block user from participating run 4 ads.
Ask user to buy a sub that will fail because no phone number, run ads, make support a 1000 question T/F quiz with no correct answers, run 72 ads.
Reply to support ticket 6 months later, we closed this because we've not heard from you on the 12 page incident report you need to fill out. So we can begin to process your concept, run 16hr ad block, ask user to sub to a channel, make it a window that can't be dismissed w/o a verified phone number.
Charge user for using support, run ad block, run ad block, run ad block, send a how did we do in support questionnaire, spam email with 37 ad letters.
Sell email to anyone paying, run ad block, say support is on hiatus, run back to back drive in movie ad blocks.
Create 273 part FAQ on verifying phone numbers, 270 step by step explainers to getting your number denied by support. Present in writing web site issues, show ad about using feedback page, roll ads, deny submission without verified phone number, disallow page navigation w/o verified phone #, roll ad block. Ad infinitum. I think you get how this works.