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Customer Experience

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Customer Experience

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494 results found

  1. Make a new sort filter on the left hand bar on the people I "follow" at the top of the left hand bar on either (or both) for "Most watched" or "First Followed".

    Thank you!

    3 votes

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    1 comment  ·  Status Page  ·  Admin →
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  2. When watching live streams on Twitch, the streaming lags, and often it's not the fault of the streamer or the viewer. There's a problem with the platform. Even when the ad starts, it often bugs out and lags or even freezes sometimes. I hope someone who works on the platform sees this post and does something to fix the platform's fluidity

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  3. If Twitch is based in California, and follows the laws of California AND per their streamer contracts, forces their streamers (not employees) to follow California's laws, then WHY are you caving to the UK's online safety act?

    Ofcom has no power to fine foreign companies, as we have learned from 4Chan, yet you have caved.

    Compliance on one law means they'll force you to comply with more. I don't think you're ready for the UK's stance on employees/workers/independent contractors.

    Kindly get your s*** together.

    Cheers.

    Sixth_Column

    3 votes

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  4. While typing in a Chat on the App, i accidentally clicked on an emote of a channel i was following for a very long time that another user posted, which leads to the channel informations showing up. I accidentally clicked on the follow button which had me unfollowing the channel, because the usual pop-up if i was sure to unfollow did not show up. After i re-followed my follow age was set to the todays date. My improvement wish would be: 1. That the assurance unfollow pop-up also shows up when you click on emotes and names in chat, 2.…

    3 votes

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  5. hi i am concerned about the amount of gossip that is being spread associated with twitchcon "assault" and now people are starting a me too type drama. i feel like there should be some sort of guidelines and publicity statement regarding an outreach and try and get support for streamers who feel unsafe or who are having issues with security or relationship problems with other streamers so they can get the help they need to reduce the gossip mongering. i think that when there is actual fear regarding going to twitchcons and now other possible publicity stunts and gossip that…

    2 votes

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  6. Where Twitch displays a drop box over chat to let you know that drops are progressing gets blocked by random Twitch self promotion alerts that have nothing to do with anything else going on. Recently I missed a drop occurring because the drops page wasn't updating and the notification box was blocked by a Twitch self promotion alert about viral clips nonsense. Please allow a way to block all Twitch self promotion alerts, especially if they're going to interfere with events that the users are actually interested in.

    2 votes

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  7. Currently, When you mouse over a channel in the Twitch sidebar, a tooltip hover text appears with the title of the stream. This text should disappear when you stop hovering over the channel with your mouse, but it stays there permanently covering the stream you are trying to watch if you move your mouse to a different window/monitor. This is a major annoyance for those who have a monitor to the left of the one they watch Twitch on, as it obstructs the stream any time you move the mouse over to the left monitor.

    Please make this hover text…

    99 votes

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    23 comments  ·  Other  ·  Admin →
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  8. Finally do a actual, effective functional fix for the viewer count being counted in a backwards manner that is not even remotely realistic nor accurate.

    We are fed up with hearing empty promises and blatant lies that a problem Twitch it self have created intentionally, is even being addressed at all.

    Suddenly streamers been hit with a rapid view count drop, it has already been proven without a doubt in public media that this issue exist and that it is not being taken serious at all by Twitch staff.

    Twitch is clearly hiding information about how viewers are counted and…

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  9. [ENGLISH]

    Hello,
    I'm asking Twitch developers to add a button to attach screenshots (only in .jpg, .bmp, and .png formats) to reports made using the appropriate button in every live stream, video, and clip.

    [ITALIANO]

    Salve
    Io chiedo agli sviluppatori di Twitch di aggiungere un tasto per allegare screenshot (solo in formato .jpg .bmp .png) alle segnalazioni che vengono fatte usando l'apposito tasto presente in ogni live streaming, video e clip.

    2 votes

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  10. It’s a pretty simple idea actually if somebody is blatantly racist ban them from the platform. It’s literally not that hard.

    4 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  11. N é uma ideia, mas tive dificuldade para encontrar onde eu deveria fala sobre. Vocês provavelmente já sabem, mas já faz um tempo que isso está acontecendo ent resolvi falar, a twitch está performando mal no firefox em vários sentidos depois dessa ultima atualização, mas coloco em destaque o problema com seguir e deixar de seguir pessoas, no firefox(ao menos na minha experiencia) não consigo seguir ou deixar de seguir alguém, além de que em algumas lives o vídeo simplesmente n carrega, espero ter ajudado.

    2 votes

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  12. The newly-revised Drops Campaigns page is an absolute user-experience nightmare and a regression of QoL on all counts.

    The change to how open vs closed drop campaigns are displayed is currently worse in every way than it was before.

    2 votes

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  13. now it always change to 360p when not focused that make sound not good to hear when not focused, 480p would be better

    2 votes

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  14. Tags are not being enforced. I have all of the adult stuff hidden but yet when I go to Just Chatting or pretty much any category I'm introduced to people in essentially no clothing and a camera pointed at their chest or genitals. Is this NOT what the tag system was updated for after Twitch was set to allow softcore material?

    Why was there a person watching videos with full frontal nudity and NSFW touching allowed to stream with no warnings in the 'Just Chatting' category? I reported and nothing happened, stream kept going for hours. Why is someone using…

    3 votes

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  15. It's incredible. People are trying to buy subscription and:
    - it's completely unclear how to buy them
    - it's completely unclear how to buy consecutive months
    - it's completely unclear that consecutive months will provide with a discount
    - it's completely unclear how to use Prime subscription

    Come on, do something.

    2 votes

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  16. Idea:
    Currently, it can take weeks to months to get a response from Twitch, which is difficult for both businesses and individuals who may have urgent reasons to contact Twitch. I recommend creating a dedicated business account option that provides faster response times and more direct access to Twitch support.

    This business account could include:

    A dedicated business support team to handle time-sensitive issues.

    Team pages for organizations and businesses to showcase their missions, not just monetize content.

    Clear contact channels for advocacy, partnerships, and customer engagement.

    Not everyone is looking to make money from Twitch — many of us…

    3 votes

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  17. do NOT hire indians to give email support. their command of the english language is terrible. example: support case 09517956

    bro did not understand the word "every"

    2 votes

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  18. Stop using the front page to funnel everyone into your most popular streams and use it to give exposer to "low viewer" streams like it's supposed to be used for.

    The fact everyone is getting KaiCenat, who's sitting at 130K viewers, every single time you open the font page while the other streamers in the "rotation" don't ever show up unless you click left or right is a scam on all the other people you offered front page to.

    He doesn't need a boost from the front page. You're basically giving free hand outs to billionaires while suppressing people who…

    4 votes

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  19. There is a typo in the Terms of Sale in the 10th category, second paragraph, fourth line. It says deprecate instead of depreciate. Deprecate means to express distaste for something, which I'm pretty sure you weren't going for here.

    2 votes

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  20. Viewers should be able to filter out streamers who are using vtuber models. While being a vtuber is becoming very popular on twitch, not everyone wants to watch vtube streams. Those who are streaming as a vtuber should have to check a box when going live confirming that they are using a vtuber model and then viewers can "hide all" vtuber streams. It shouldn't be as difficult as it is to find an actual human on Twitch. This can also provide an option to show only vtuber streams for the people who want that.

    4 votes

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