197 results found
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Implement the ability to rate and leave feedback on a streamers channel Streamers are basically considered merchants/businesses and I think that viewers should be able to leave reviews and general feedback on their channel.
3 votes -
Twitch - Uservoice link warning. When you first sign into Uservoice forum it seems a bit dodgy as the warning tells you it's not part of Twitch which is confusing -
For example I got a link this morning from a charity asking me to vote for their charity on Twitch - I went to vote and when I tried to vote it said do you want to allow access to Uservoice - Uservoice is not part of Twitch.
Of course this caused confusion and having looked into it I realised it wasn't some kind of scam link (as being not part of Twitch had…
2 votes -
Emails are not being read Emails are not being read by support so customers are not getting the support they need.
21 votes -
Typo on Help Portal Guys you made a typo here:
https://help.twitch.tv/s/article/Managing-Roles-for-your-Channel?language=en_USit says: "o manage your Roles" instead of "To mangage your Roles"
3 votes -
Add a link back to www.twitch.tv from any help.twitch.tv page There needs to exist a method for a user to quickly, possibly at the click of a single link, go from whatever help.twitch.tv page the user is on to www.twitch.tv without having to type the URL in the address bar. Clicking any "home" link takes you back to help.twitch.tv. Once I have answered my question, I would like to just click a link to take me back to Twitches main website.
5 votes -
Twitch Community Discord Server How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?
I myself have long thought and wondered why Twitch does not have its own Discord partner server.
Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner…
4 votes -
Live Viewer Feedback [Experiment] It's not very clear on the popup that you can select more than 1 option. The Help article stated up to 3 - that should be stated up front on the popup window.
It would be nice if somehow this could be expanded for constructive criticism as well. There's always room for improvement and it'd be nice to be able to get honest feedback from viewers as well.
2 votes -
Creator assistance with customer service in exchange for New Community Showcase channel. Why not recruit smaller creators to help filter some of the work through, by enabling just a category stamp to which department this should be directed to.
In doing this, they could use a dedicated Smaller Community Showcase channel. Which could be built on the premise of helping new creators in establishing their brand, and moving forward.
All in all, it could help the flow in being able to provide a better customer experience, while also giving tools to those looking for other ways to help promote their content.
2 votes -
Email to support streamers - Email de apoio aos streamers There should be a direct email to support streamers with specific queries. I was looking for an answer regarding a specific topic and I didn't find it and I couldn't send mail anywhere specific! I sent an email on another topic asking for help in this regard and the answer was basically: "if you can't find the answer, don't do it" I don't think it's an answer that anyone can give...
I hope you take this into account. Thanks!Deveria haver um email directo para apoio em duvidas especificas aos streamers. Estive a procura de uma resposta em relação a…
2 votes -
The help portal AND Appeals section do not work. I received a suspension and made a ticket 2 months ago. No response. Does it really take over 2 months to respond? Like even an automated response? Really?
I made an appeal about a month ago, also no response. I really have no clue how I am supposed to get help. Like why do you even have a support site? There is nothing helpful or supportive about it! No humans view your tickets. Just literal automations that copy and paste useless information.
8 votes -
So confused about the ban appeal thing I was recently banned for my username, I think it’s a fair ban although the word in my name is tos friendly. I posted my appeal about a week ago. Today my friend tells me she was banned for having the same word in her name, she was watching twitch while it happened, she was told to change it, she did, immediate unban. Not only am I confused with your system of determine who gets a second chance or not but your “appeal portal” doesn’t give me any information except the date I was banned and reason. One person can…
5 votes -
Update the Twitch Chat Badges Guide https://help.twitch.tv/s/article/twitch-chat-badges-guide
This help article needs an update to reflect:
- New gift badges
- Bit Badges over 1M (yes they exist)3 votes -
Rework comments on the uservoice forum In-regards to the user voice forums I'd like a way to award valid and constructive feedback with something akin to a "Like" with comment sorting options. Sub commenting options akin to a "Reply" to continue the discussion further. It would lead to further in-depth discussions on how twitch can improve as a whole.
2 votes -
A standard of Support and ways to put in complaints to maintain that standard It is clear there is no standard level of support, or even support levels. There is not even a way to put in complaints, when support is basically non existent. No one is being held responsible for the level of support they give, and this is clear when you see the legitimate complaints on forums, discussions, and even here. Support needs to be overhauled and staff need to be held to a level that is acceptable, and when it falls out of this acceptable level. There needs to be ways for it to be reported, and brought back to acceptable…
5 votes -
User satisfaction survey It would be good if the ticket case number is specified when sending an email requesting to complete a survey to find out the user's satisfaction. In a situation in which a user sends several tickets, when receiving this email there is no specific knowledge about which ticket it refers to. Adding the case number to this email and/or its subject would be very useful. (This kind of mail https://i.imgur.com/SnxL9BS.png )
14 votes -
Complaints Have a way for users to submit complaints and have actual response timescales. Currently customer support appears to have no standards and “we can’t provide any insight so I’m closing your ticket” to a reported bug seems to qualify as an appropriate response nowadays.
Fix your bugged twitch drops system as stuck progress bars seems to be an ongoing issue for years over many different campaigns.12 votes -
Provide "Help" For Twitch Users Who Are NOT Creating Content The entire "Help" area is set up entirely on the assumption that everyone comes to Twitch to create content. There is absolutely no support for anyone who comes to Twitch to follow content created by others.
11 votesHey there!
What kind of content would you like to see added to our Help site? We try to make articles applicable to people who view and create content, but if there is missing content you were looking for I would be happy to share that with our team.
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Add a feedback option in the three dot dropdown submenu list next to Browse I cannot find feedback submittal in the main Twitch page and had to Google it.
It'd be better if it was an option in the three dot dropdown submenu list next to Browse.6 votes -
the new ui sucks and user feedback is hard to find i had to google how to post user feedback so yeah thats not good makes you look like you cant handle it. your new ui sucks cause I'm not an image guy so i cant find the people Ive superscribed to unless i type in their name in the search bar.... not good for dyslectic people who cant type word you jerks....
17 votes -
prevent being logged out of uservoice not sure what happened, but ever since the twitch data leak, the uservoice does not save login data - i always have to login again even with the save login enabled.
3 votes
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