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Customer Experience

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Customer Experience

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494 results found

  1. no reason to clutter up the drops inventory with with drops that are not available

    https://i.imgur.com/Y8KjEUI.png

    4 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  2. There is a game called
    "Jump King"
    that has recently had a name change on twitch to
    "Tactical Leaping Adventure - Jump King: There is a Smoking Hot Babe at the Top!"
    Any normal person would agree the name change is too long and it was better the way it was before. Members of the community are disappointed and want the old name back. It would be much appreciated for you to do this. thank you for your time!

    10 votes

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    1 comment  ·  Other  ·  Admin →
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  3. Hello Twitch Team,

    I would like to request the addition of new game categories for Time Takers and Ncore. These are new titles that I and other players have started playing, and it would be great to have official categories for them so we can stream and find communities more easily.

    As a Filipino-Chinese-Spaniard streamer from the Philippines, I mainly play Crossfire (inspired by and similar to Counter-Strike by Smilegate), and I’m excited to also stream these upcoming games. Having proper categories for Time Takers and Ncore will help visibility and allow players worldwide to discover them on Twitch.

    3 votes

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  4. Hi, I followed the rules and regulations from twitch report for malicious pranks but it seems we have a problem from the malicious pranks usually from sensitivity jokes and not added from dad jokes. Everytime when someone in a chat they use a dad joke as a greeting instead saying hi and hello. I got furious from way too much jokes around the twitch for entire world and people didn't care about sensitivity jokes because of this situation. I would like to any particular jokes including dad jokes to remove from chat for sensitive person because it might affected to…

    2 votes

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  5. Twitch keeps buffering. Please fix this issue. It’s been happening to a lot of people and yet no updates on fixing it. Twitch has become unwatchable because of this issue.

    5 votes

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  6. Twitch Performance & Community Optimization – Strategic Data Blueprint

    Goal & Vision
    Twitch can significantly strengthen the connection between streamers and viewers without reinventing the platform – simply by making better use of the data it already collects.
    The goal is to:

    Increase viewer retention → longer watchtime, more interaction, higher monetization

    Improve community health → fewer toxic chats, more positive interactions

    Enhance platform value → more attractive for streamers, viewers, and advertisers

    Core Principle
    Every day, Twitch generates massive amounts of valuable data:

    Chat messages with timestamps

    Viewer join/leave events

    Moderation actions

    Interactions with clips, bits, and subs

    Topics…

    2 votes

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  7. Can you please add the ability for users to categorize their follow list!

    Currently we can only sort by recommended or high view count. I would be better if users could customize streamers they follow into groups.

    i follow many streamers as a social media manager. i would like to sort my viewers by grouping them into a category that i can name

    example monster hunter streamers, my filipino streamers into one category, valorant in another on my followers list.

    5 votes

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  8. An opinion to save clips on mobile would be great.

    Also a reals like option where users can scroll through clips from creators they follow, and discover new creators.

    3 votes

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  9. I am a little upset that my stream watching streak was ended even though I didn't miss a stream. I should be over 100 consecutive streams watched and have not missed on. Uncleslacker last streamed Sunday 7/27/2025. He streamed twice and I was in each stream. Please restore my stream streak.

    6 votes

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  10. In the Uservoice clear up categories for features that don't exist anymore
    - Gust Star (Name it Stream Together)
    - Watch Parties (don't exist anymore)
    - Teams (basically don't exist anymore)
    - etc

    A cleaned up & consolidated category system will help more users to properly put feedback and suggestion in their proper categories especially since most suggestions of new idea cover multiple categories (Dashboard, User Exp, Safety, Legal, etc etc)

    2 votes

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  11. I constantly have to search for my games in the general drop list, which is inconvenient. It would be great to add the ability to add games to “Favourites” so that they appear at the top of the list or in a separate “Favourites” tab next to “Inventory” and “All Campaigns”.

    1 vote

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  12. For some reason, even if i'm on a legal age, i can't watch gambling VODs from Italy. I don't care at all about gamblings. I just wanted to watch a Chess VOD that has gambling later on the stream. Why can't we just hide the gambling part, like we do with music copyright for example? And leave the rest of the VOD viewable?

    3 votes

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  13. Create a highly visible link (i.e. that automatically logs you in) to the desktop site from the mobile app. There are currently many features available on the desktop site that are not available on the mobile app.

    2 votes

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  14. Allow Twitch to be accessed in China

    2 votes

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  15. On https://www.twitch.tv/drops/inventory, the "To continue the progress, go to a participating live channel" link is missing "?filter=drops".

    2 votes

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  16. Before an update to the twitch tv app, you would type with the Apple TV remote to participate in chat. This allowed users to use the mic on the controller to write messages to chat. Now it makes us scan a QR code and type through the phone. Would appreciate the option to just use the remote again!

    2 votes

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  17. I use the Drops & Rewards page to see if my games currently have drops. However I sometimes can't remember if I've gotten a drop or not. Could you add an indicator (icon or something), maybe next to the game name so we can see it at a glance, to show if we've already gotten the drops from that campaign?

    5 votes

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  18. I think the problem is that your devs use React which is slow piece of s***. They should move to some framework that uses signals and benchmarks well. Current speed is unacceptable for so how popular twitch is

    2 votes

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  19. when there are many streamers live and with this much recommendation stuff in the sidebar, it creates a scrollbar on "normal" 1080p screen size. looks disgusting.

    xtra note: don't try to shoehorn more "recommended" or popular stuff in the ui. i look around myself when i want to see other content. thx. ;)

    also... a general feedback link for those kinda ui beta issues would be helpful.

    2 votes

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  20. There are several streamers I never want to see recommended on "Live Channels" or "*** Viewers also watch" - several of them end up streaming things like 'slots' or I simply unfollowed them so I never had to see them again due to something they've done.

    I'd love the ability to permanently hide them from all views I have on the app. Even seeing their name pop up triggers me.

    2 votes

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