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Customer Experience

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Customer Experience

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494 results found

  1. Sometimes, we'd prefer to enjoy the streamer's content without the background music. This could be because the music doesn't align with our personal taste, we may want to listen to our own music, or simply prefer to watch the content without any added sound.

    6 votes

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  2. You have the worst search function of any streaming service. Impossible to find anything. Not worth even looking anymore just go to YouTube and actually find what you want.

    2 votes

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  3. Actually helping users instead of using bots to post nonsense text.
    I had a stream streak reset for no reason when I submitted it for help i got the response :
    Hello shygryf,

    "I understand that you're having issues with your watch streak.

    In an effort to improve existing features and to test new functionality on our platform, we will occasionally run experiments with a small percentage of our users.

    If you were a user in the experiment, we welcome you to provide any feedback on your experience via our UserVoice forum.

    Please let your opinions, thoughts, and suggestions be…

    4 votes

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  4. Please, for the love of all that is holy, add a user side function to mute TTS. It's annoying as **** to try to watch a streamer or game that you like and have to put up with hearing insane spammy TTS. Just a simple button to mute and unmute TTS, on the user side. Simple solution to a huge, huge problem.

    2 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  5. In the Stream Together feature, when hovering over the "+?" below the live stream screen, a list of other streamers is displayed, and you can click on the links. However, the URL should be "https://www.twitch.tv/<UserName>", but it is instead "https://www.twitch.tv/<DisplayName>", which does not work.

    3 votes

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  6. When i watch channels now, i get a message that i no longer have a badge for giving x amounts of gifted subs. Then it keeps pestering me about "just give one more and youll get your badge back".
    This i do not like, and will stop gifting any subs. Remove the badge, ok. Remove it and pester me for more gifts to get it back is just...
    I did not find a relevant place for this feedback so i put it here.

    6 votes

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    2 comments  ·  UserVoice  ·  Admin →
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  7. Chat overlay function is entirely not useful(at least on mobile). The actual part of the chat being overlaid is very useful and I like it alot; the "buttons" on the left block so much content and are so frustrating that I do not use the function whatsoever. If I want to follow, subscribe, emote, type something, or cared enough about channel point to collect then I would keep chat open. Removing everything on the left, and going further to have the option to set where the chat appears (top right, bottom left, etc) would make the function immeasurably better.

    4 votes

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  8. I’d like to suggest a feature that builds upon the current raid countdown functionality, allowing viewers to toggle raid participation on or off entirely through their account settings.

    While the existing countdown feature is helpful, there are situations where viewers may prefer to disable raids altogether. For example, some users might want to remain on the current stream until it fully ends, manually choose their next destination, or exit Twitch without interruptions.

    Proposed solution:

    1. Add an account-wide toggle in the settings to enable or disable participation in raids.
    • When turned off, the viewer would remain on the current channel’s offline…
    4 votes

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  9. Rebranding Twitch as a social network

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  10. We should be allowed to see every directory/game category we've followed on desktop, regardless of whether the associated games are online or off. I've been on Twitch since 2011, so this would be a big help.

    On mobile, we're able to see our followed categories if we scroll below live channels towards the bottom.

    Having this on desktop would let us see if we're towards the max follow limit, so we can unfollow in order to add more.

    I do not like having to go on my phone to unfollow directories, since desktop doesn't show everything I have like the…

    2 votes

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  11. It would be very useful to have a dedicated page where all the categories a user follows are combined (preferred option).
    Alternatively, there could be a specific filter in "https://www.twitch.tv/directory/all".

    Currently, if I want to see a stream from one of my 20 followed categories (but not a specific one), the only way to do this is to click on one in "https://www.twitch.tv/directory/following/games", then another, and so on... 20 times.
    It's not user-friendly, especially when categories are small and often have no streams available at the moment.

    // Originaly posted in the wrong forum (https://twitch.uservoice.com/forums/933812-safety/suggestions/49264427-page-where-followed-categories-are-combined…

    3 votes

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  12. Don't have a ******* email support thing if you're not actually supporting anyone over email it's just a waste of time. Don't make go looking on linkedin/twitter/this dumb forum **** just so that I can get some actual help. My main issue is there's no way to talk to a person so if the robot doesn't help I'm just ******. I guess I'll hope one of these linkedin people helps me, it feels like it would be a waste of their time, maybe if there was a dedicated support person (thinking emoji)>>>>>

    3 votes

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  13. I'm not able to start predictions, edit my channel settings, raid, and other things. I can TEMPORARILY fix it by deleting the Twitch site settings on Google Chrome, but as I said, that's only temporary and it'll come back one day. When I do that, I have to re-login and have to redo ALL of my FrankerFaceZ and BetterTTV settings

    2 votes

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  14. Let the people that use your website choose what language they want to view it in!! I never had issues with this, so why now all of a sudden?? Why would I want to change my language to Dutch, when I had to use this website in English for over 14 years?? What, now it's using geo-localization and we HAVE to use the languages that it provides for this country??? BS

    2 votes

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  15. I use Twitch on my tablet multiple times a day, and the new Interface has made navigating the starting page much less smooth and more clunky.
    My usual startpage in Twitch is the tab with channels that I follow, and it was always convenient to just open twitch and immediately see all the channels I'm following that are currently live.

    But since the update, Twitch will instead load a random stream from those right away. I first have to navigate back to the "following" tab, and then also disable the popup on the left that shows a list with live…

    3 votes

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  16. I use Twitch on my tablet multiple times a day, and the new Interface has made navigating the starting page much less smooth and more clunky.
    My usual startpage in Twitch is the tab with channels that I follow, and it was always convenient to just open twitch and immediately see all the channels I'm following that are currently live.

    But since the update, Twitch will instead load a random stream from those right away. I first have to navigate back to the "following" tab, and then also disable the popup on the left that shows a list with live…

    3 votes

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  17. Please revert the new update.

    PfP, name, stream title, category, tags, viewcount and timer belong below the stream.
    If you don't want to, at least give the user more customization options.

    Ty

    6 votes

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  18. What imagined problems drove the conversation and implementation plan to move the details bar for streams from the bottom to the top in web browsers? I hate it and in my opinion think it's a horrible design decision.
    Please change it back to the bottom or at least give us the option to set the location of it in our account preferences somehow.

    5 votes

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  19. Summary: The new UI is a step backward, highly disliked by both streamers and viewers alike because it un-centers the video capture causing you to have to scroll to properly see the video on the page, it squishes the stream titles so you can't even see the full title anymore and if a streamer has tags it just takes up more space making things messy and un centered. Please take the new UI down immediately and revert back to the normal interface or at least make it optional.

    • It breaks up the "text data blocks" (used to be video-text, now…

    6 votes

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  20. A barra de titulo e numero de viewers da live junto com a foto user profile no top da stream (live) ficou horrivel, se possivel queria uma forma de desabilitar essa nova versao para o meu usuario

    5 votes

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