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Customer Experience

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Customer Experience

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494 results found

  1. World of warcraft categories should be different from each other. Its whole different game and they are played by different group of people.

    5 votes

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  2. When I export a clip to youtube using the twitch tool, the audio of the final youtube short becomes incredibly loud and sounds awful, they are basically unwatchable.

    twitch clip with normal volume - https://www.twitch.tv/darrellsbar/clip/FlaccidSourBillPhilosoraptor-NmY1Vgb0xTmh9fOO

    exported, unwatchable short with ridiculously high gain - WARNING, INCREDIBLY LOUD https://www.youtube.com/shorts/TE-ff8w7Dpw

    whats happening here?

    2 votes

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  3. Hello. When do you plan to add a “broadcast of TV series without authorization” category to clean up the channels that do it in “discussion”?

    3 votes

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  4. Localization Program Manager, Seattle

    I received an email today from a "no-reply" account, and my idea essentially is, your Careers/HR team should try harder. Not once was i contacted and i have an extensive resume of related experience. If I weren't qualified, then I would have expected a response from HR along these lines. Instead, my application...which was submitted weeks and weeks ago, I don't even remember when...just sat around as far as I'm aware. That is incredibly frustrating to the unemployed public, especially those of us who believe that we could be a benefit for your company to hire.…

    2 votes

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  5. Changes in video viewership are not displayed correctly and engagement numbers are lower than the actual number.
    This doesn't always detect which tabs are open, it only counts when an action is taken, so only people watching are counted, and people playing with you are visible on screen. Not. No, because the count is omitted because it cannot be calculated.
    If not fixed immediately, this is an issue that will force changes to the basic affiliate marketing terms and conditions.
    Although there is a requirement for an average number of viewers, the system uses a system that cannot accurately measure…

    2 votes

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  6. Not even a week ago it would show streams from the only game I typically watch. Now it's showing every game under the sun because they have high viewership. Clicking "Not Interested" does nothing to stop this.

    How does this promote streamers with low viewers in the only game I watch?

    2 votes

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  7. To give some background, I was looking through the Account Management forum and noticed at least two idea postings that, to my knowledge, have already been implemented (or partially implemented) on Twitch.tv but haven't been marked as solved or removed from the forum. Specifically, both ideas suggested removal of the mandate requiring usage of the Authy authenticator app when setting up 2FA. These appear to be out-of-date ideas because I myself in 2024 have 2FA turned ON using a competing authenticator app (i.e. not Authy).

    https://twitch.uservoice.com/forums/310228-account-management/suggestions/12287061-open-standard-2fa-with-qr-codes

    https://twitch.uservoice.com/forums/310228-account-management/suggestions/34831714-provide-backup-codes-for-2fa

    I found it strange that these were not marked as resolved or cleared…

    3 votes

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  8. sack everybody and replace with rational intelligent ppl

    3 votes

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  9. Twitch attire should be more equal with vtubers and vrchat since vrchat is a steam game and so is the software for vtubers also most vrchat users are in full body tracking and can move and show what they want in a private instance for stream so when they swap to a avatar with barely clothing and grind on the camera its kinda weird to not enforce some rule or attire update for that we know dan and many staff members have biases its no secret but that shouldn’t affect how to set attire policies equally

    2 votes

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  10. These price increases are getting out of hand.
    People are going to turn away from twitch, I have heard a few streamers already talk about moving to different platforms.
    People ARE going to stop subscribing with the latest price increase and I don’t blame them.
    It’s all well and good putting the discounts on for subbing multiple months in advance but not all viewers have that as an option.
    With these latest increases coming in, less people will sub to their favourite streamers, those that stream for a living will get hit and move platforms, twitch is going to lose…

    3 votes

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  11. I have noticed a lot of people dislike the placement of the stories segment... I can understand that they should be seen but the placement they are in right now is really annoying... so I would recommend that they may be put into their own tab on the top right (like the direct message notifications as well as the other notifications are) and also I've met a lot of people (myself included) that wish there was a "Mark all as read" button for all the different notification types...

    or to put it in more simple terms... make it so that…

    3 votes

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  12. Dear Twitch Team,

    I would like to raise a concern regarding usernames that violate Twitch’s Terms of Service. I have noticed accounts with names starting with terms like "Murder," "Nude," or "Terrorist," which are clearly offensive and inappropriate according to Twitch’s guidelines. While I am not targeting any specific streamer, seeing such violent or inappropriate names affects the positive experience that this platform strives to provide.

    I respectfully request that Twitch enforce its username policies more strictly to ensure a safer and more welcoming environment for all users. Strengthening this aspect of moderation will help maintain the community standards that…

    2 votes

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  13. Estimado equipo de Twitch,

    Me dirijo a ustedes para compartir una idea innovadora que creo podría mejorar significativamente la experiencia de los usuarios durante los streams, aumentando tanto la personalización como la interacción.

    Actualmente, los streams en plataformas como Twitch permiten a los creadores de contenido transmitir múltiples fuentes de audio (por ejemplo, micrófono, juego, música de fondo) a través de software como OBS, que permite la separación de estas pistas. Sin embargo, en la transmisión en vivo, estas pistas se combinan en una sola señal de audio para el espectador, limitando su capacidad de ajustar el volumen de manera…

    2 votes

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  14. My experiences with twitch support have been, interesting, to say the least. Before I became an affiliate the email option was the only option. 1) having to choose a very specific category is harmful - not once did the support options available come anywhere near to matching what I was contacting support about. 2) provide ACTUAL support. I never once got a response that was helpful. More than half the time when I contacted support they wouldn't even address my question, and when I contacted them back they would still divert away from it which is very frustrating. After becoming…

    5 votes

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  15. This is a 100% legitimate question which I would really like to see a response to: how many times, exactly, do I have to tell your algorithm that I am NOT interested in a channel before it actually stops spamming that channel across my home page & sidebar recommendations? Whatever the number is, I will gladly do it in order to stop seeing channels and topics which I not only have zero interest in, but which in some cases I find personally offensive.

    There are some channels which I have clicked "Not Interested" on literally HUNDREDS of times over multiple…

    3 votes

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  16. First of all, it took me 30 minutes of incredibly frustrating searching and clicking to find this page. Suboptimal, to say the least.

    I would like to be able to manually sort the order of my followed channels as they appear on the left sidebar, rather than having to rely on viewer count or your ridiculously inept "recommended for you" option. At anything more than a couple of dozen followed channels, discovering if a specific one is live can be almost as frustrating as trying to provide feedback. Only having the "top" five options listed often means multiple clicks of…

    5 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  17. Please include an image of a male and female silhouette with a contrasting color used to show exactly which portions of a body or vtuber model need to be covered to avoid falling afowl of the rules regarding apparel. The rules are not being understood well by many creators, and a visual aid would guarantee that they understand them.

    4 votes

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  18. There are persistent problems with search, discoverability, bots, and platform growth. I search for a small channel by its exact name, and it's not visible unless I click "Show 5 more channels." And if I type one letter wrong, it doesn't show up at all. Twitch needs new ownership or something.

    2 votes

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  19. Your app is patheticly slow outside of firesticks. The fact that amazon does that on purpose to their apps that aren't being run on firesticks, as an incentive to buy a firestick, is blasphemous. Makes me never want to pay another dime to this money grubbing subsidy ruined by amazon that cares more about Just Chatting and IRL garbage than the games that built this platform.

    4 votes

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  20. Have Twitch make and run 24/7 Drop channels for every active drop category including option to gift subs

    2 votes

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