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Customer Experience

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Customer Experience

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494 results found

  1. On the Drops page where you see drops campaigns currently in progress, could you please add an option to hide/opt out of certain drops campaigns... There are loads of drops for games I'm not interested in but the drop progress starts for some reason - perhaps because of some highlighted game on the Twitch frontpage - and these all clutter my Drops page when I'm not interested in drops for games I'm not even playing.

    So on the drops inventory page - https://www.twitch.tv/drops/inventory - where you see a breakdown of drops progress across games, could you please also add a…

    12 votes

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    7 comments  ·  UserVoice  ·  Admin →
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  2. I'd like to suggest a "audio only" mode for listening a channel while gaming or whatever, without the PC needing to use resources to play the video stream...

    3 votes

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    2 comments  ·  Other  ·  Admin →
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  3. Bug - I’ve always gone through and hidden items I don’t want to clean up the Prime Gaming List on the website. 2 months in a row now items that I previously hid have come back again. Please fix this, it is ridiculously annoying, otherwise I’m just going to stop visiting the site. I can’t be bothered to sift through **** and remember whether I hid it or not months ago.

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  4. I always have an issue with finding various channels in my followed list on the left side especially when they are offline. I think it would be a good idea to be able to sort that list into folders like you can when you sort servers on Discord. It would be nice to be able to click and drag channels to place them in groups and then be able to label and color code the groups. For example: I might want to make a group of all of the channels that I follow that mainly play Minecraft or are mainly…

    8 votes

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    2 comments  ·  UserVoice  ·  Admin →
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  5. I would love the old Twitch Desktop to come back. It was really useful, and I miss it ever since it got removed. Sometimes, I don't want to open my browser to check who is live and what to watch. Also, it would allow to have notification on computer, as it doesn't seem to work right now with browser (at least for me).
    I also tried to install a browser that I dedicated to Twitch, but it got annoying quickly, I don't like having a browser always open when not doing anything on it.
    It would help me to check…

    2 votes

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  6. How about u add a second audio channel for a streamer of a certain size, so the streamer can stream his Mic Audio and Gameplay on the first and Music on the second. So the viewer can mute the music without muting the whole stream!

    9 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  7. Do not advertise the political channel of a failed US politician on a UK user. Especially when the UK user has selected MUSIC channels. It is disgusting to the normal people who live in the rest of the world.

    4 votes

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    1 comment  ·  Other  ·  Admin →
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  8. Would be really useful to have a feature that upon activating, disallows one to unfollow a channel as easily as it is now.

    2 votes

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  9. I honestly don't like the recap last year (2023) since you cannot see the numbers of messages sent, emotes sent, hours watched, bits cheered, channel points earned and months subscribed for my top 5 most watched streamers last year, unlike on the 2022 recap (which I really liked from all of my yearly recaps so far) on which you can see all of them! Bring those numbers or information back for this year's recap especially that I really like my top 2 most watched streamers for this year 2024! Thanks in advanced! I just want to say 2022 was my…

    6 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  10. This is just my suggestion and I'm not being rude here, and I'm just being honest especially I only watch a few streamers on Twitch (around 1 to 3 only - cannot mention them here for my privacy and especially on the unpopular opinion) and I don't like a lot of streamers especially as an INFJ and a misanthrope and I don't follow those nonsense trends like TikTok and the VTuber trends so I don't watch VTubers as well, especially that I already blocked 100 pages (10 streamers per one page, so that's 1000 something streamers already)... Please increase the…

    5 votes

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    2 comments  ·  UserVoice  ·  Admin →
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  11. There are valid reasons to contact you that are currently impossible to address with the existing contact form due to its limited category options. It's evident that this was intentionally designed to reduce incoming requests, but it is creating significant barriers to legitimate communication.

    This needs to be addressed and improved. One solution would be to add a "general" or "other" category, allowing for inquiries that don't fit into predefined options. Not everything can be neatly categorized into your existing selections.

    3 votes

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  12. I loathe wasted space for notifications on things that I couldn't care less about. Stories are the personification of this idea. Why did you put stories ABOVE Followed Channels? You're attempting to tell us that you think we want this first-and-most. We don't. We came to get the content we want and Stories are just a big, fat waste of empty space that's infuriating to look at and think "there's no way to say stop trying to push stories to me". F-

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  13. Hello, is there a sinclair ZX spectrum longplay Channel. There is some longplay channels, but none for ZX spectrum. I did search but found nothing

    2 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  14. Can't tell you how many times I've wished I could find a streamer I just lost bc they are playing some other game and rarely play whatever I found them on. Watch history would be incredibly helpful even with some basic functionality.

    But if it's implemented like this website or the new Twitch mobile update then don't bother xD

    3 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  15. I moderator called csaszit on DyaRikku channel. Claimed he was from a country that didn't exist. I called him out for this. So due to how your website is setup he was able to cyber attack my network. I find this dangerous for my saftey and other. Which I blame you for due to you owning the website. I feel that this should be made more clear and not hidden in TOS.

    Also I found your navigation to log this issue mazey.

    2 votes

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  16. Please let me turn off the feed feature in the app, I want to browse twitch the way I have for years and not like Facebook reels, it’s inefficient and annoying, keep it for people who want it but let me turn it off, it’s annoying and I haven’t been watching Twitch because of it and I’d rather go watch them on YouTube because it’s annoying as heck

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  17. I have come up with a brilliant idea on how Twitch can improve the customer experience here on Twitch, and that is listening to your customer. If they say they don't like something like say the new User UI, then listen to your customer and find out why they don't like the new User UI and yes I am one of them who doesn't like the new User UI as it makes the Twitch app so awkward to navigate. As Twitch is not TikTok then my why are Twitch trying to rip it off. If I wanted to use TikTok…

    11 votes

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    2 comments  ·  Other  ·  Admin →
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  18. Yo Look you guys are trying to do new things I like it. But miss me with this one the new mobile experience is trash, plain and simple. I’m probably only going to be using my console now to watch twitch because it’s like the old mobile experience. With this new scrolling feed, I’m getting streams. I’m not even interested in my followed stream sprinkled in. The old way was much better because there was like a thumbnail and then you could see what the stream was about. you could read the title it was super easy to navigate And…

    9 votes

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    0 comments  ·  Other  ·  Admin →
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  19. Undo the latest update

    11 votes

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    1 comment  ·  Other  ·  Admin →
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  20. revert to the old twitch mobile layout. the new mobile update makes navigating preferred streams irritating. i cant minimize the stream im watching to look at the home page and scrolling through current live streams just does not work well.

    26 votes

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    5 comments  ·  Other  ·  Admin →
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