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Customer Experience

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Customer Experience

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494 results found

  1. on my twitch account I can't unfollow and follow games I followed when I tap the heart icon it disappears and don't work I emailed multiple times and did everything the email told me to do an it still broken. It broken on PC , mobile an console twitch app I would either like this bug fixed or just make following unlimited like YouTube pls it been 3 years and it still broken I hope this gets seen by twitch an fixed soon. On everything

    3 votes

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  2. "Search Tags"
    Why are you allowed only one Search Tag instead of multiple tags? It would be better if multiple tags are allowed like how streamers list multiple tags on their platform.

    7 votes

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    1 comment  ·  Other  ·  Admin →
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  3. Change the twitch app back to how it used to be the new update is garbage why would anyone want twitch to look like tiktok this was the worst update I've ever seen for an app ever

    15 votes

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  4. Gostaria de sugerir a equipe de suporte da Twitch que habilita-se novamente a pesquisa de usuários que tiveram suas contas invadidas e depois recuperadas. Recentemente notei que após minha conta ter sido hackeada, após a recuperação dela, ninguém encontra mais o meu canal na Twitch, ele não é recomendado e você também não consegue encontrá-lo na barra de pesquisa. Gostaria que o suporte resolvesse isso.

    2 votes

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  5. The tooltip for the channel points is placed badly, as it prevents from clicking on the bonus symbol if active. The tooltip should appear left of the button instead of on the right side.

    2 votes

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  6. When browsing Twitch, we should be able to hide streams based on the tags associated with the stream. I'm tired of seeing things I don't want to. Tag filtering takes advantage of technology you've already implemented so it should be an easy lift.

    8 votes

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  7. Why is twitch the only site where i constantly experience new issues? for the past year there have been constant issues when scrolling on the various parts of the site, often making this utility non functional, or like the recommended tab, jump randomly up and down. this is the ONLY site ive ever experienced issues, an you have several of em.

    i thought i was the only one but so many people i talk to have the same experience. And it kinda makes sense when i tried to provide feedback and have to jump so many hurdles to even find…

    2 votes

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  8. Stop changing/translating category names like 'JUST CHATTING' to 'CONVERSACIONES'. Have no sense in language terms.

    5 votes

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  9. I'd like there to be a feature to enable an alert when a specific streamer starts streaming a specific game. For example, I don't need to know when Summit1G goes live, but I would like to know if it's live and starts streaming Valheim or Sea of Thieves.

    The stats for these alert notifications should be shared to the streamer, as an indicator of interest for them to play a specific game.

    2 votes

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    2 comments  ·  UserVoice  ·  Admin →
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  10. I would like to, as an owner of a chanel can do, to block a chanel and never see it again, not even recomended.

    4 votes

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  11. So if Twitch have a inbuild Ai speech to text system what the Watcher not streamer can activate and position in the picture you have a nice little feature but if you include a translator ai in this which the User/watcher is allowed to controle by habit or wish, turn off or on or position the window where in the pic the text is shown you may have a senstation and close the gap between languages. You may offer that as a service and also can monetise this.

    Actually some streamers like Piratesoftware uses a speech to text ai. due…

    2 votes

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  12. Men's mental health is heavily stigmatized by society and I would love to see a space that amplifies the importance of men's emotional wellbeing. This space would educate other men on how to be less toxic, and how to practice empathy with other individuals.

    2 votes

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  13. Customer service does not read my issues - they give some generic response that has absolutely NOTHING to do with my issues.

    2 votes

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  14. At the beginning of each month, Twitch currently displays for each user a "round up" of stats for the month, how many of that streamers streams a user attended, how many watch-hours they have, how many messages were sent, but I would also like to see a Contributions page, where a user can see some admittedly estimated statistics of their potential monetary contributions to a channel. Something like "You threw 1380 bits in April! You've been subscribed for 39 months, WOW!" or "Your Turbo Membership resulted in 3.98 in estimated ad revenue this month! So generous!"

    In my opinion this…

    2 votes

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  15. Whispers are now completely broken thanks to required phone verification!

    Twitch now requires phone verification to send a whisper to anyone, regardless of previous whisper history, or anything else logical.

    Since phone verification is never going to happen for me, I can never reply to any whisper I receive now.

    And I cannot turn whispers off.

    So, people keep whispering me to get help with things, and I have no way to tell them I can't even reply to them.

    If Twitch is not going to allow some sort of other account verification, or security settings, then Twitch should give…

    2 votes

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  16. Browse By Category 100% NEEDS and should default to Alphabetical sorting.

    3 votes

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  17. I think twitch is being horribly inconsistent on its banning practices. It's bad enough you ban channels "by mistake" as that really throws the moderators into chaos. Worse, you ban channels based on random snitches who either are just trying to cause trouble or are trying to eliminate competition.
    I also don't like this policy of banning for "copyright violation". There are channels you don't touch that are showing more recent stuff that channels you've removed. Frankly, since these channels are generating ad revenue for you and nobody is downloading the content, I don't believe copyright is an issue, especially…

    2 votes

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  18. TOS Updates should point out what has changed. Since every website and its mother sends out those emails, there's just no way I can read through all that trying to see what changed. Can't remember pages & pages of dry text, either. The changes should be highlighted with some color. Give us all a break!

    2 votes

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  19. (Closed Caption) Hearing Impaired customers have a very difficult time reading the Closed Caption when Streamers turn on the Text to Speech Alerts for their Chat when they donate or use points for alerts. But Twitch Customer Service didn't take this into account. Any time a Text to Speech Alert is used on stream it disrupts the Closed Caption Subtitle feature for the Disabled and Hearing Impaired people trying to read what is being said by the Streamers. We need a way to be able to turn the Text to Speech Alerts off on our side. So that it does…

    2 votes

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  20. The sidebar UI design is really bad. Currently I have to stick with the sidebar and it doesn't work on far right. Is frustrating to use dexterity to catch with your mouse the sidebar. In fullscreen on web it should automatically click on sidebar when you go to the righest area of the sidebar. The sidebar is very annoying.

    2 votes

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