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Customer Experience

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208 results found

  1. This is probably not a regular issue, but the last email I got from you guys had some error which made it look like complete spam when viewed from the iPhone default email client. There should be someone in the process to look over this since it's such a large mass email.

    Here's what I saw: https://i.imgur.com/3zTDHLJ.png

    3 votes

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  2. There's a Korean translation error on the Twitch Uservoice webpage's comment section's date. There is always one extra "월" e.g. "1월월" instead of 1월.

    And when I were to submit a feedback via Twitch Help inquiry webpage, there were a few things that could be improved.
    1. If I choose Submit Feedback as a category/subcategory it automatically redirects me to this uservoice page. That kinda simple typo/translation error doesn't need any discussion, which is the main role of Uservoice; it just needs fixing. Twitch Help definitely needs a space to accept simlple feedback from users.
    2. And redirecting the page…

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  3. The fact that we need to use such detailed subcategories in "Twitch Help" and the fact that any type of feed back goes to whatever plane of **** THIS thing is shows that Twitch has zero interest in Customer Support.

    3 votes

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  4. I wanted to contact you to ask why do I see the schedule on all channels only from 9 to 14 and not all the 24 hours of the day and I couldn't contact you because your contact page is useless

    3 votes

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    1 comment  ·  Help Portal  ·  Admin →
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    More Info Needed  ·  Ana responded

    Please provide constructive feedback about how the contact page could be more helpful. Thanks.

  5. Make a Tribute channel that plays vod's from reckful and other fallen creators that no longer live on a rotation or random playlist that we can tune in to and enjoy.

    3 votes

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  6. Provide an alternate method for verification besides persona that you can click on and use not ask for. Provider alternate methods for support besides ticket system. The ticket system gives us low level support that read from a script and then link you the same stuff you have already been trying to use which has not been working and fully detailed and explained in the ticket that the method was not working. Yet they still link the same broken system and then close the ticket. I have 3 open tickets now clogging the system because the support staff wont recognize…

    3 votes

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  7. How about fixing your help page so that when someone is trying to submit a ticket for an issue that you don't have options for in the drop down menus they can do so without being forced to select from the drop down which then takes them out of the ticket page and to some bs help page for that topic. Bogus nonexistent support.

    3 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  8. Streamers are basically considered merchants/businesses and I think that viewers should be able to leave reviews and general feedback on their channel.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  9. Guys you made a typo here:
    https://help.twitch.tv/s/article/Managing-Roles-for-your-Channel?language=en_US

    it says: "o manage your Roles" instead of "To mangage your Roles"

    3 votes

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  10. https://help.twitch.tv/s/article/twitch-chat-badges-guide
    This help article needs an update to reflect:
    - New gift badges
    - Bit Badges over 1M (yes they exist)

    3 votes

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  11. not sure what happened, but ever since the twitch data leak, the uservoice does not save login data - i always have to login again even with the save login enabled.

    3 votes

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  12. My son has more than completed his path to partner but twitch has lost his application and he has gotten no reply back there fore he has no option to even apply again. Help! So aggravating! He keeps getting ****** replies from support that tells him to talk to partner support, but you can’t talk to partner support if your not partnered! Help! Please! KidRonnyy is his name!

    3 votes

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  13. please provide instructions on how to perform a traceroute to twitch on linux systems

    3 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  14. I pressed "report" on uservoice and I thought a confirmation pops up but it didn't, so yeah.

    A confirmation on here would be good, maybe where you can state reason. Because I just clicked on something

    3 votes

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  15. when we send a ticket we should get a notification if the ticket got sent,i been waiting for a ticket and i dont know if it got sent and i dont wanna spam.

    3 votes

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  16. When we get error codes, it's inconvenient to always have to tweet about the error or have to rummage around the net for the codes meaning. help.twitch.tv's search doesn't give full explanation of codes and some don't appear at all. There should be a database search for directly looking up every error code on the site.

    3 votes

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  17. When viewing the following page you will see a recommend channels row. Unlick the main page you cannot select not interested from here. The same recommendations are not present on the main page so you end up with stuff you would rather not see

    2 votes

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  18. Add an option where instead of sorting followed channels from High to Low, It'll show Low to High

    2 votes

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  19. I use the video space much more than live, and my default page is "continue watching". I simply want to be able to remove videos from the ones shown that I no longer want to watch.

    2 votes

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  20. Something similar to what YouTube uses. An ability for users to show off channels they follow, so that people who would want to could go check those channels out and vice versa. I think it would improve the overall engagement and growth of all Twitch channels. Especially for those smaller channels who are just starting out. Or even go further and allow users to display all channels they follow on their own channel pages, so users who do view their channels can see and if they want to, go check out those specific channels.

    2 votes

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