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Customer Experience

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173 results found

  1. I do understand that Twitch needs the ads that run during the streams for revenue but I find the unpredictable timing of the ads to be very problematic.

    I very much wish that I could schedule the ads to run at a regular time. My preference would be at a predetermined number of minutes before the bottom of the hour. If I knew that they were coming every hour at that time then I could plan accordingly. (I so dislike the pre-roll ads as I think they quite often discourage potential viewers from watching my stream and will do whatever…

    2 votes

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  2. Everything I use the twitch app for ( Live followed channels and followed channels) keeps getting pushed further and further down on the page and it’s getting ridiculous. I understand the advert at the top but can it be shrunk down to a reasonable size? It takes up half the page itself. And we truly need an option to opt out of “stories” and “recently featured clips”.
    If we want to see these extra clips, we go to that streamers page. Options for the user is always better and the app is simply just too cluttered in its current state.

    2 votes

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  3. Latest microsoft edge version 119.0.2151.58 (Official build) (64-bit) is not supported with twitch, am unable to login after the update :(
    Using Opera GX as a substitute until the issue is fixed.

    2 votes

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    4 comments  ·  Help Portal  ·  Admin →
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  4. [ES] Buenas, Somos Alejandro y Carolina.
    Analizamos Twitch para una tarea universitaria y nos gustaria que pudieran darle un Vistazo.
    Muchas Gracias.

    [EN] Hello, We are Alejandro and Carolina.
    We analyzed Twitch for a college assignment and we would like you to take a look.
    Thank you so much.

    https://docs.google.com/document/d/1fwWgTAaEOjBKgZQ2Un0P_L1NHapLYzaTivv17_Cn0rE/edit?usp=sharing

    https://www.canva.com/design/DAFrklnGcuQ/DHaktwUbtosnW48czjS_4A/edit?utm_content=DAFrklnGcuQ&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton

    2 votes

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  5. Would give a better experience to lots of people who are clearly not ok with how twitch is working over the past years. Also people could openly eleborate why Twitch is seen as bad now instead of poeple discussing this on other platforms. Twitch needs to answer all those accusations instead of just ignoring them!

    2 votes

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  6. Viewer goes to Streamer X's channel and checks their schedule. They can tap the specific stream and have it added to a viewer custom calendar. This would also send a push notification to their phone when the streamer is live or a reminder at a specified time. As streamers add a show to their schedule an option for the viewer to say "remind me of all streams" or "remind me of this stream only"

    2 votes

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  7. My name is Andy Champlin. I run the Acme_Studios account on your platform. I was excited to hear that you guys are now allowing simulcasting in an attempt to remove exclusivity and that seems to be where you stopped as I read a few of your new rules concerning this that you didn't exactly remove exclusivity because I am not allowed to relay chat from other platforms, and I am not allowed to advertise my other channels. One, my brother and I want engagement from our viewers, and we don't believe that they should be restricted to just the one…

    2 votes

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  8. I have been looping with Twitch support over and over and over again on this issue being shown ads on a channel I am subscribed to, and over and over twitch support is utterly failing to fix my problem.

    One of the issues that repeatedly comes up with Twitch support is you don't use the tools in front of you to solve our problems.

    I am absolutely sick and tired of being told "well, maybe the person you're talking about has it set to show ads to subscribers". Like, I know that's not true, but why is Twitch support even…

    2 votes

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  9. I had attended Twitch Con in Las Vegas,Nevada and i had scheduled a Meet & Greet with AlexZedra that was scheduled to be at Twitch Con on Sunday, October 22 from 11am to 12pm. upon my arrival at the meet aand greet station i had informed the staff member that i was here to attend the meet and greet for alexzedra and i was not informed via the Twitch Con app or there were no signs that stated that attendees going to the alex_zedra meet and greet that she did not show up to twitch con and that…

    2 votes

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  10. Since every email support thread includes a reference number, it would be great to have a way to search that reference number and see its basic status - closed or open, any pertinent information, etc. and ideally contest any conclusions or closures due to poor or inadequate support.

    Basically after days of not getting responses to my email support thread, and having never been told it was closed, I am suspicious my ticket got closed and my ability to email the reference case is gone, but I am still emailing that case # assuming it's open. Situations like this really…

    2 votes

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  11. Ana the Twitch Admin shut down my suggestion with a response that did not address it, and in doing so proved exactly why it's totally wrong that users cannot report Admin accounts or Admin posts, or reply to Admins that have replied to us with bad information.

    We should always have the option to report Administrator posts. Administrators are people and they are fallible and the software should never, ever, ever assume an admin, mod, or employee is beyond reproach. Frankly that attitude is a big part of why Twitch support is so bad.

    In my experience the majority of…

    2 votes

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  12. The Customer Experience subsection of the UserVoice forum has some of the clearest consensus about ideas that Twitch needs to implement to make Twitch better and...tumbleweeds. There are no admins responding to posts with 100+ upvotes, no desire to actually improve the customer experience. Shame on Twitch.

    2 votes

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  13. volevo proporre un maggiore aiuto per gli streamer piccoli come me a crescere, uno degli aiuti potrebbe essere avere più visibilità nella pagina iniziale come i partner visto che ci sono sempre loro in prima pagina e per noi piccoli risulta difficile crescere perchè molti utenti che guardano preferiscono guardare loro anche perchè nella lista risultano solo loro mentre noi piccoli siamo infondo alle pagine di ricerca e quindi con molta difficoltà ad essere notati.

    2 votes

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  14. The introduction of sub-drops on Twitch seems like a good idea on paper but the way Twitch has handled it is terrible. A page where a bunch of requirements in a list is all they offer and the rest is up to you leaving for vague situations and misrepresenting users to exploit the system for then Twitch support to tell you "We can't do anything" and send you the same list again.

    I think Twitch needs a dedicated drops filter system where Twitch shows you channels that guarantee to work with drops and sub-drops. If them streaming the game is…

    2 votes

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  15. Xsolla employs people in Russia for payment processing and support. Since Xsolla is still supporting Russia, You should use an alternative.

    see:
    https://ain.capital/2023/09/15/xsolla-continues-to-operate-in-russia/
    https://leave-russia.org/xsolla

    Xsolla donated $100,000 to the International Red Cross for Ukraine.

    At the same time, Xsolla continues to work in Perm, Russia, For its 240 employees alone, Xsolla annually pays more than $2.1 million in taxes.

    2 votes

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  16. 트위치에 문의하기위해 많은 정보를 찾아봤었습니다. 그러나 다른 플랫폼이나 다른 기업들에 비해 문의에 대한 접근성이 너무 떨어진다고 생각이 듭니다. 지원팀에 연락하기(https://help.twitch.tv/s/contactsupport?language=ko)에 접속했을때도 사람들이 많이 할만한 질문들을 가이드라인으로 정해놓았을 뿐 그 외의 질문들은 일절 할수 없게 되어있습니다. 또 설명 또한 한글을 지원하지 않습니다. 지금 이 글을 쓰고 있는 페이지도 한국어로 설정했는데도 거의가 다 영문입니다. 전화문의나 이메일 문의, 채팅문의로 직관적인 문의가 가능해 졌으면 좋겠습니다. 중고물품 거래사이트도 전화, 채팅, 이메일 문의가 가능합니다. 그런데 왜 트위치는 이런 까다로운 방법을 고집하는것인지 의문이 듭니다. 이런 접근성이 떨어지는 고객지원이 개선될수 있으면 하는 바람으로 글을 남기게 되었습니다. 만약 제가 찾지 못한 문의 방법이 있다면 알려주시면 감사하겠습니다.

    2 votes

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    Gathering Interest  ·  0 comments  ·  Other  ·  Admin →
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  17. so i found out i got shadowbanned yesterday on this account without a proper reason idk maybe i was sending similar messages like a bot trying to be nice to everyone or maybe i accidentally let my demon slip out who might've caused some trouble without my knowledge but anyway i got shadowbanned for something but i don't know what it is arghhh **** anyway im here to do a good deed y'know also if you can hire me for the job and give me a ps4 slim with some psn and a laptop with ryzen 9, rtx 3060 to…

    2 votes

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  18. i've had more days with viewcount glitches than i have without. today i was having atleast 8+ in chat consistently but viewcount dropped to 4 and i can't report the issue. any reporting of the issue gets met with an automated email essentially saying "you're too dumb to understand the difference between viewcount and chat list" even with pictures showing there's an issue.

    2 votes

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  19. Recently I had an experience where I was locked out of my account due to 2FA and a changed number which had been changed on twitch.

    At the end of the ticket I was paranoid that I wouldn't get my account back - instead of reassuring me and giving me further options, my response was "There's nothing we can do this ticket is closed".

    It would be good if Twitch can recommend a more detailed (Less automated) response on what kind of ticket/option you can utilise to help set up your next ticket is the issue was not resolved initially.

    2 votes

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  20. Provide an alternate method for verification besides persona that you can click on and use not ask for. Provider alternate methods for support besides ticket system. The ticket system gives us low level support that read from a script and then link you the same stuff you have already been trying to use which has not been working and fully detailed and explained in the ticket that the method was not working. Yet they still link the same broken system and then close the ticket. I have 3 open tickets now clogging the system because the support staff wont recognize…

    2 votes

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